GeniusWin Casino - Player's withdrawal has been delayed.

Good day to everyone, I have been gaming on this platform (geniuswin) and they still haven't paid me. I've been waiting since December 2023. It's outrageous.

I should note that my account is verified, and the payment method is also verified.

Dear ungolof, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

I requested the withdrawal on December 26, 2023 and January 1, 2024.. I had recently signed up so these are my first withdrawals. Verified account and also verified card.

Thank you for your reply, ungolof. Could you please advise us on the current status of your withdrawal request(s)? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you accumulated your winnings with or without an active bonus?

Without bonus, and the requests are under management.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Every day and they always reply to me saying they don't know when the problem with me platforms will be resolved.

Thank you very much, ungolof, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear ungolof,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite GeniusWin Casino representative to join this conversation.

Dear GeniusWin Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

I have received the withdrawals, please consider the complaint resolved.

Thank you

Dear ungolof,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru