FavoritoBet Casino - general discussion (page 4)

Hello, here you can see that I wrote this email to favoritobet on 25.10.2024, one of many and also to the A email address. No response since then and today is November 3rd, 2024. In the chat I'm always told to write emails, but yes, they never get answered. Just don't rip off players and anyone who supports this kind of behavior from the casino also supports the non-payment of fairly won money.

Furthermore, it is not fair not to allow me to make another complaint, as one complaint is about my money, which the casino has so far refused to pay out to me, and the other would be about the casino's broken limits, which meant that I and other players could lose more money. And why has my casino review not been published for over a week?

Dear player,

Feel free to add all your concerns into one complaint. The person responsible for the process will advise you further regarding all matters related. But thanks for keeping us informed. I did not see any more responses from the casino representative here on the forum. I'm assumming we have to leave these questions open until properly explained through the complaint.

I just find it funny that nobody here or in my complaint asks the casino for a statement. The casino and you know that since October 25, 2024, 1000 euros have been missing from me that I canceled when requesting a withdrawal but were not credited back to my account. The casino was informed on the same day, I uploaded all the documents that were requested and despite this, neither here in the discussion nor in my complaint does anyone ask the casino what happened to my money or where the money is. Yes, but it doesn't seem to matter at all that my money is gone and the casino doesn't respond.

Dear player,

The mediator will surely "ask" the casino, but firstly, the one who complains, it is your turn to support all your claims with detailed explanations and proofs. Only after that does the complaint progress to the next stage, as soon as it is possible to confront anyone.

This guide focused on complaints 👈 is truly worth reading.

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

It is not quite over yet, so hold on. I am aware, however, that it takes time to reach the bottom. I think you might be free of erroneously assumed expectations if you take the time to become more acquainted with how complaints work. For example, are you aware that every interested party has seven days to reply in the complaint?

Just an observation.

Yes, I am aware that everyone has 7 days to respond, but since the casino was not asked to comment, it had significantly more time. There was evidence in my complaint more than 7 days ago that I was missing 1000 euros, but there was still no follow-up to the casino. The need to ask the casino is certainly huge if you want, because I have been missing the 1000 euros for 11 days and have not received a single response from the casino since then. So I don't think that's normal.

Frankly, this is not accurate. Even the representative who attempted to follow up with you here was unaware of your complaint, as you may have discovered. Did you notice he mentioned different issues regarding your response? Therefore, no. According to the guide, in order to view the data, the casino must be invited to join the complaint. Don't worry.

Perhaps due to your activity here, they are now familiar with you and the issue, so it would make sense to keep the details for the complaint once the casino gets invited. Makes sense to me.

Dear yasin61,

I want to draw your attention to the fact that we consider this behaviour an attempt at blackmail and extortion, which is unacceptable. We expect you to stop this immediately. If this continues, we will be forced to take further action.

Sincerely,

FavoritoBet Team

Hello, I'm not blackmailing anyone here. But what I want is my money. I've been trying to communicate with you for 11 days without success. You can write me an email so that we can finally find a solution and I can get my money. It would all be so easy if I got my money and this whole thing was over... but the fact is I still don't have my 1000 euros.

What makes you think that I have a duplicate account at all? I didn't even pass verification and didn't play, I only made a deposit, and you stole it. This is the first time I've encountered such a sad situation when a casino steals deposits.

They attribute several accounts to everyone and steal money. I'm not the only one.

At least you managed to play, I was blocked right after the deposit)

Hello there,

Given the intensity of this entire exchange, you might want to file your own complaint as well. What do you think?

It has the potential to be more advantageous, in my opinion. I'll be here for your question, if you prefer to ask.

Thank you, the complaint has been filed

"I would like to make you aware that we consider this behavior to be an attempt at extortion, which is unacceptable. We expect you to stop this immediately. If this continues, we will be forced to take further action.

Sincerely,

FavoritoBet Team"

What further measures? They haven't paid out my money for 13 days, they haven't replied by email for 13 days, they say in the chat that they'll forward it (at least 4 times) but never reply. I see this as a threat from them that they want to set people on me, for example, or how can I understand this? But luckily I'm well prepared, they're from Games & More Bv and not just a single casino with just a few people. Thanks to the VIP departments, whose cell phone numbers you also have and not just from Favoritobet, you can investigate if anything strange ever happens and those around me now know about it too! If someone tells me there will be further consequences if this and that... even though they don't pay out my money, don't reply to me, then they should explain what they mean by that. That is clearly a threat

So now I have to clearly express my opinion on the user reviews. In my eyes, it is very likely that only one of the 6 user reviews is authentic and does not belong to Favoritobet. It is strange that, apart from the user Kokoloriker, all 5 users of the reviews registered very recently and only rated Favoritobet. And suddenly they are appearing in the discussion here every hour. Everyone can form their own opinion and that is how I see it and I am not saying it is 100% true.

In addition, Favoritobet still has my 1000 euros, is not paying them out, has not responded for 13 days. But! Here on Casinoguru, Favoritobet is thanking the users, and that was 4 days ago, for example. It's clear that they haven't responded to me for 13 days, but here 4 days ago on Casinoguru they are thanking the users and saying how quickly their payouts are supposedly etc.

I also noticed how after our complaints, several players with good reviews suddenly appeared) and they appeared in a crowd

Dear Radka and Casino Guru team,

Thank you for the detailed guidance and support in addressing the ongoing discussions on the forum. We appreciate the insights provided on engaging with players effectively and maintaining a constructive approach.

Based on your advice, we will make a more concerted effort to address each player’s concerns directly, point by point, to ensure all misunderstandings are clarified in a transparent manner. We recognize the importance of responding concretely to each issue raised and understand that general statements may not suffice with experienced forum users. We aim to improve our responses by focusing on specific details they bring up, while also avoiding hasty conclusions regarding their intentions or multiple accounts.

Your suggestion to view the player not as an adversary but as another individual seeking resolution is insightful, and we will endeavor to approach them with empathy and a willingness to find common ground. Furthermore, we understand the value in connecting forum discussions to the official complaint resolution process, and we will be cautious to keep confidential information secure.

Regarding the thread authorship concern, thank you for clarifying that maintaining a neutral stance in this space is essential. We will work within these guidelines and continue to support open dialogue without escalating tensions.

Thank you once again for your support.

Kind regards,

Melina

FavoritoBet Team

Hello artemsl2000,

Thank you for bringing this up. As you are likely aware, FavoritoBet has strict policies against duplicate accounts. We invest significant effort in ensuring a fair and secure environment for all players, which includes monitoring for any kind of duplicate or suspicious activity.

Our goal is to provide a level playing field where every player enjoys equal opportunity and is held to the same high standards. If there’s anything specific you’d like to discuss further, please feel free to reach out. We’re here to ensure a transparent and respectful experience for everyone.

At FavoritoBet, we are committed to offering an enjoyable, secure, and genuine experience for all our players. Our focus is on building trust with our community—not yielding to pressure or condoning questionable activities.

Best regards,

Melina

FavoritoBet Team