FavoritoBet Casino - general discussion

If you want to discuss anything related to FavoritoBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Registered. Made my first deposit. When the deposit came to the balance, I was immediately blocked. They stole my money and do not want to give it back. They attributed several accounts to me at once. And I did not even have time to enter the slot. Thieves and scammers

This sounds like a horrible first experience indeed.

Could you, please, be more specific, though, and tell us more about it? I believe our complaint team could be of any help in this case.

What do you mean by this, for example: "They attributed several accounts to me at once."? 🤔

I am not sure if I understand it correctly.

So, please, tell us some details about this issue, and then our team could look better into things and hopefully help you out.🙏

Well, I've already described it in detail. And the fact that there are several accounts, like I registered not the first account. Although I saw this casino on your forum and registered for the first time. In any case, taking the deposit and blocking it is completely out of bounds. I didn't even have time to go through verification, I just made a deposit and immediately got a block

So, do I understand correctly that the casino is accusing you of multiple accounts despite you opening just one account there?🤔

Did they tell you why they think you have more accounts there? How or on what grounds do they think so?

Did the send any kind of proof of that, perhaps?

I believe that our complaint team could really help in this case and contact the casino to find out if there was any mistake done, by any chance.

If you wish to file a complaint, here's the link you need to follow to do so.

Please let us know if you need any more assistance with it, and also keep us informed about any updates.

Dear artemsl2000,

We are truly sorry to hear about your experience. Please understand that due to privacy and security reasons, we cannot discuss specific cases or disclose details about individual situations publicly. However, we want to emphasize that FavoritoBet takes security measures extremely seriously. Our policies regarding duplicate accounts and suspicious activities are stringent and universally applied to protect all our users and maintain the integrity of our gaming environment. We are committed to providing a fair and secure experience for everyone. If you have any concerns or need further assistance, we encourage you to contact our support team directly.

Thank you for your understanding.

Best regards, FavoritoBet Team

Hello, FavoritoBet Team.

Thank you very much for your contribution on our forum.

I would like to inform you about our rules for casino representatives, so everything is in order here.

Please read those here and do accordingly as soon as possible, so you will be able to reply to your players directly here on our forum.

If you have any questions, don't hesitate to contact us.

Hi ya'al! Lovely to meet you and nice to be here.

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Hello, first of all, don't believe a word of this post from Favoritobet above mine. As soon as you win not just 50 but 1000 euros, you won't be paid out. I had a 1000 euro withdrawal request that I cancelled in order to pay out an even higher sum. I cancelled the withdrawal and then the money disappeared, i.e. was stolen from the casino. I immediately went into the chat and they couldn't help and said they would get in touch. I was then secretly blocked from the chat and no emails were answered either. That means 1000 euros were stolen and now the casino is going silent. As soon as you win, the fun is over for you players.

The next point is responsible gaming, there are many limits that you can set for yourself but!!! you can delete the limits a second later without a cool off.

And now for the catastrophic KYC verification. I had only deposited 200 since registering and wanted to withdraw 1000 (stolen by the casino). I had already uploaded a selfie with ID, ID front and back, and a bank statement as proof of address. They then wanted my tax identification number, be careful with your data. The Curacao authorities where the casino is licensed have never helped a player with a problem and that is why the authorities don't care what happens to the players' data.

Hello,

We would like to remind all our players that FavoritoBet strictly enforces its terms and conditions to maintain a fair and secure environment for everyone. One of the core rules is that each player may only have a single account on our platform. Violations of this policy, such as duplicate accounts, may lead to restrictions on withdrawals and other account limitations.

Our goal is to ensure transparency and fairness across the board, and we appreciate players' understanding of the importance of these guidelines. If you have any questions or need clarification regarding our rules, please reach out to our customer support team.

Thank you for being a part of our community.

Hello again Yasin61,

We will respond to the rest of your queries individually.

Hello Yasin61,

Thank you for your feedback. We would like to clarify that KYC verification is a standard and legally required process designed to protect both our platform and our players. At FavoritoBet, we adhere to the highest standards of compliance to prevent any potential misuse, money laundering, and to ensure a secure environment for all users.

The verification steps, which include ID verification, proof of address, and in some cases additional documentation, are implemented to verify the authenticity of player accounts and to comply with regulatory requirements. These steps are essential in maintaining a fair and responsible gaming platform.

Curacao authorities and FavoritoBet are committed to safeguarding players’ data and upholding rigorous security protocols. If you need further clarification or assistance with your verification, please feel free to reach out to our support team directly.

Thank you for your understanding and cooperation.

Hello again Yasin61,

We take Responsible Gaming very seriously at FavoritoBet, and we want to clarify that the information provided in your comment is incorrect. Our Responsible Gaming features are designed to support players who may need help managing their gaming habits, and we ensure that all limits set are enforced according to industry standards.

The limits cannot simply be removed instantly, as they are part of a carefully structured system meant to help players exercise control and maintain a healthy gaming environment. FavoritoBet is committed to the well-being of our players, and we apply strict policies to uphold that commitment.

If you have questions about how our Responsible Gaming tools work, or if you would like to know more about setting or adjusting limits, please feel free to reach out to our customer support team.

Thank you for your understanding.

I only have one account, that's your first lie😉

Are you serious that the Curacao authorities are complying with anything? This is a very dubious license where players are not helped if they have complaints.

I made a video of how I set a limit and how I can delete it immediately afterwards. I will send this to Casinoguru and upload it to YouTube. Do you want to lie more here or what?

I would like the casino owner, Melina Castillo from Croatia, to make a clear statement on this. Everything they say is a lie and I can prove it.

Where are my 1000 euros that were not added back to my account after I cancelled my withdrawal request of 1000 but were simply gone, stolen so to speak?