FavoritoBet Casino - general discussion (page 3)

You see my video and see exactly what is going on, how can you not judge something like that? And should I contact the casino???? I did several days ago, they ignored me and lied to me, nothing more

We seem to be going around in circles again, so I will let the complaint handle this.

Have a nice afternoon, please.

I'm just curious what story will be invented now. And Favoritobet has already told me a hundred times that I should contact their support. And as always, I just went into the chat and while I was writing, support closed the chat again. This lying is just wonderful.

Hello,

This is also something I would like to understand. In any case, please use the reply button anyway.

Let's see what comes out of the complaint, though, or whether we get a detail-driven answer here on the forum.

Regarding the video, which appears to be your main concern, I already expressed my opinion, and I am aware that the tool is broken. Is it still not working for you?

Something like this should obviously work, and a lot of work should be done to fix it if it doesn't. But I really do not know what you are expecting from us. Since this casino is new, as you are undoubtedly aware, the gambling community is unfamiliar with its features and must wait for them to be proven by time. As you attempted to imagine, nonworking limits are a problem, but they hardly constitute an unfair practice on their own.

I hope you now understand that we cannot penalize a casino for even partially binding itself to non-working safer limits unless someone can demonstrate that there is a malicious intent behind that - used against players. It is great that you are so willing to share how things operate at the casino with the problem because, as I have stated, that is what matters most.

It is currently a poor user experience - which, if connected, could be looked into through the complaint. Just try avoiding losing any other money, please.

Oh, and now it's exactly what you imagined. Oh, the casino is new and so it's not a problem that the limits don't work yet. Oh, and the limits that don't work aren't unfair practice. They're protecting the casino again. And no, my main concern is my stolen 1000 euros. And please delete the plus point on your casino rating page with the many tools for responsible gaming. That's not true at all...

So now this casino suddenly wants more documents, I have already uploaded what these people wanted but of course they keep coming up with more and more nonsense. ID, ID with selfie, proof of payment, bank statement/confirmation of address and even my tax number was uploaded. Everything as requested before. Now I get an email saying they want more documents. I went into the chat and wanted to ask which documents and then they closed the chat. That is their practice but yes, you give a new casino like this a 7.3 rating

Again, to be honest, it appears that you did not comprehend my response. For instance, I did not say what you are saying I did.

Let us ignore this.

The plus point will be reviewed by the Data Team, considering you sent the video. Please excuse my manners, but I must add this: It would be good if you would, for once, focus on what has already been said.

I will let the rest go to the complaint because it is really difficult to communicate with you.

Do not take that personally, please.

As you obviously know, it takes more than this problematic conversation for us to change the casino's rating. You are now a golden member, which is a perfect reflection of your active participation on the forum, and the majority of these aspects have already been explained to you. Do I really need to remind you of that?

Since you try to misrepresent or distort anything to suit your agenda, I am also ending our communication, to be as honest as possible. Perhaps what transpired prior to the closure of the previously mentioned chat would provide an explanation too.

In any event. This is sufficient in my opinion. I hope the complaint goes well.

I'm not twisting anything, everything I say is true and I can prove it. Give me examples of where I'm twisting things, where I'm being offensive or whatever. The fact is that the casino claimed that their limits worked, I was able to prove that it wasn't. They very reluctantly and after asking several times confirmed that I was right. And when a player can prove something, the casino is defended with statements like: "As this casino is new, as you no doubt know, the gambling community is not familiar with its features and must wait until they have proven themselves over time. As you have tried to imagine, broken limits are a problem, but they are hardly an unfair practice in and of themselves." Oh no problem, it's new and therefore it's not a problem and it's not an unfair practice. Should I make a new complaint about the fact that these limits didn't work and I lost money as a result? And I won't delete any forum posts or my complaint. This should remain visible for everyone and so far I have saved the whole discussion here on video and screenshots in case they come up with the idea of blocking me here. Other platforms are also watching this and they are labeling other people as a criminal site. These are the statements of other players about Casinoguru.

So I want specific examples of where I twist and/or falsify things. Give me examples. What happened exactly is that my money wasn't paid out, the casino was defended by trivializing the limits that didn't work and you portrayed me as a person who twists and falsifies things. For me, falsified means that I spread lies, if you say that then give me an example. And where do I twist things? If you can't provide any evidence then you should stop making statements against me.

What happened before the aforementioned chat was closed? Please explain this to me

It is obvious we do not still understand each other on many significant points. To tell the truth, I am not sure if the translation into German or your viewpoint is consistently causing this tense. Review the entire conversation from the beginning and reflect on how you dealt with other people and the information presented. I have to spend a lot of time explaining each instance of incorrect comprehension of my earlier responses, which you have used against Casino Guru or the casino. Other people are free to make their own judgments about your presence here, your intentions, and the clarity of your behavior.

"What happened before the aforementioned chat was closed?" Actually, I asked you this question. You see? Another instance of miscommunication this time.

I would suggest leaving this issue to complaint since it seems like the casino representative is no longer interested in participating, provided that it is obviously beyond your and my ability to casually discuss the matter.

Fare you well.

The casino doesn't want to pay out. Try at any cost. Just invent excuses. The casino platform has to react here. It can't be that the casino invents one lie after another