Here is the email and phone number of the minister who introduced this law! A shitstorm may roar over him
Email: silvio.schembri@gov.mt
Phone: +356 2220 9505
I'm looking at the complaint that you mentioned here. I noticed you asked the casino whether you're allowed to play from France, but you also asked other questions. The customer support answered the other question regarding BTC, but they didn't confirm you can play from France according to the screenshot provided.
Even though casinos can be VPN friendly, it doesn't mean that you can play there from a restricted country. It only means that you can play from an allowed country, but protecting yourself with VPN. It seems that you registered from a restricted country using VPN.
Anyway, we didn't close your complaint forever. As the summary says:
"It was decided that the player should submit a complaint to the casino's licensing authority, and so the complaint was closed temporarily pending the outcome of the regulator's investigation. Upon receipt of their decision, the complaint will be reopened and updated as appropriate."
It simply means that we wanted to know what's the authority's opinion on this since we weren't 100% sure who's right and who's wrong in this case.
I agree with you Daniel, but they are case where Casino Guru is not fair, for my case the casino let me suscribe and deposit, and when I try to complete the KYC to withdraw it wasn't working because I'm not on the list of country. When I contacted them they claim to me that as I'm french I cannot withdraw more than my deposit ! Always less. And after that they block my country to access the casino, and I had to open a case here.
I've managed to have screenshot, and proof with my IP, but casino guru told me to open a complaint to the licence.
I swear they are rigged, because the close the complaint with no proof, no explanation, nothing....
Btw, the evidence provide by the casino here were fake and I've proved it... So I don't understand why casino guru can stand with liar and scammer like them..
I also see it completely differently. The responsibility does not lie with the players, but with the casinos. Casinos know it's illegal, but they do it anyway. The casinos therefore consciously take the risk of being sued afterwards.
"When it comes to Austria, I believe there are Austrian players who are happy playing at their favorite MGA licensed casinos and have been playing there for ages simply because they like their services."
And I know that there are many players who have lost their livelihoods to casinos and are far from happy with it.
The law is what it is and if players have the ability to recoup their losses, many do. It doesn't matter how you evaluate it morally, that's just the reality and it's in the nature of things.
There is also no player protection in illegal casinos. Yes, you can get banned from individual casinos, but someone who is addicted to gambling simply registers with the nearest casino as there are thousands of casinos online and there is no one-size-fits-all banning feature.
There is as yet no system where a player can ban himself from ALL MGA casinos or ALL Curacao casinos etc.
In Germany you can extend the block to all casinos, but what good is that when countless illegal casinos are accessible at the push of a button?
Gaming has harmed many more people than it has benefited so far and it is not about small things. Many have lost everything as a result.
Ultimately, this means: In Austria you can deposit at any MGA casino, hope for winnings and if it doesn't work, then simply ask for the money back.
The casinos are aware of the legal situation, but many still allow Austrian players out of sheer greed for money.
I believe that this is the main difference between the gambling authority in Austria and Casino Guru's point of view. Our main goal has always been making the gambling environment more fair and safer. So I claim that if you decide to play in a casino, risk your money and lose it, then you just lost it. If the casino treats you as any other player in case you win = they payout the winnings regardless your country of residence, then the relationship between you (as a player) and the casino is fair. That's how playing in a casino works.
But whenever ANY side tries to earn money without risk = depositing, withdrawing winnings or suing them in case of losses or accepting player's deposits, but voiding winnings because of player's country of residence, then it creates an unfair advantage for one of the sides and that's something we'd never support.
I'm aware that's not how the law works, but I claim that it starts with the player's choice whether they decided to deposit their money anywhere or not. When it comes to Austria, I believe there are Austrian players who happily play in their favourite MGA licensed casinos and they've been playing there for ages, because they simply like their services. They suddenly don't see them as a pure evil simply because the law has changed.
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