Cyber.bet Casino - general discussion (page 3)

Indeed, if I press the three points, the options 'write to support' and 'cancel the payment' appear, I will wait until tomorrow.

I hope they pay me

Exercise a little more patience, let's give it to tomorrow and see....in my own opinion though, I feel they operate like scammers!

They and 1win are birds of the same feathers!

Yet I believe the cyber.bet casino to have fairer terms, because they sometimes refund your deposits!

But you see that of 1win, please don't go there!

All your funds and winning will be withheld by them!

Hello,

I would give it a few more days. As far as I understand, "oh hold" means that it has not been authorized yet.

I will check on you on Monday.

Hi, you are my last hope.

So like everyone I've deposited, they gave me a unbelievable turnover I've done it.

Then I had to upload my ID and POA, KYC was good but they added another turnover to my account of 3500€( for an initial deposit of 100€)

I was able to turn it over, I had to sent my Selfie with an ID and computer page, it has been accepted.

Now I've requested a 1000€ (maximum limit) request on September 15,00;00 GMT.

Ad it's still on hold even if the page says maximum 3 working days.

EVERYTIME, I contact the Support via chat, they tell me that it will be processed today or tomorrow, they all tell me that for one week now.

Could you please help me?

Hello there,

kindly note that we allow casinos 14 full days to verify the account and proceed with the withdrawal. You can submit a complaint now, but we will wait till this period runs out.

I know it sounds too long, but I ask you to be more patient for now.

Let's hope that the complaint is avoidable.

They won't pay, I've waited since the 21st of March, when it was today they blocked my account, with no explanation for not paying. That's unfair. Revolting

I can see your complaint remains open for now, but unfortunately as you already know, you didn't play in a good casino according to our reputation rating. You say in the complaint that you have your account since last year. Was it your first withdrawal or have you managed to withdraw before?

I've had other looting yes Daniel, so I trusted. Because as I said, I already played for over 1 year. I never imagined not getting it this time. I actually discovered their ranking now.

Try to stay positive for now, we shall see what the complaint brings. 🤔🤞🤞

Hi, I'm with a pending withdraw since october 19, 2023. Can you solve it for me please?

It's not cool wait more than 3 days for a withdraw, it's very tiring!

I'm afraid, this is the answer I received last week and nothing happens since then:

Hello,

Your withdrawal is under approval. Please, wait for the payment to be completed.Please note that according to the Terms and Conditions 7.12. The standard period of withdrawal is two business days. Cyber.bet reserves the right to change the period of withdrawal.It can happen because of several reasons:- payment is being processed through a rather long chain of financial institutions, each of which has the right to process the transaction up to one day;

- due to the tightening of anti-money laundering and counter-terrorism measures, payments are becoming a subject of manual payment approval at some stage;

- in some cases, payment systems request information about the verification of the account: the address or full name, and in the case of multiple withdrawals or a large transaction amount, it can slow down the payment until the complete personal data of the performer is received;

- temporary technical errors may occur during operations on the side of each of the participants in the money movement chain.Bringing our apologies for inconvenience. Thank you for understanding.

Were you able to receive them? I've had a pending withdrawal for 12 days now and I haven't received anything, I'm scared!!!

Hi, I'm sorry to hear about your problems at the casino. However, I would like to point out that we give casinos 14 days to resolve such a request. I see you copied some Terms and Conditions here. Do you know which of these points applies specifically to you and your withdrawal? 

Unless something changes after 12 days, I think it would be wise to file a complaint. 

But before you came here to play, did you see the casino's safety index ? It's pretty low and I'd be very careful about depositing into it. Have you seen it too ? 

They won't receive it. I haven't received it until today. They blocked my account and didn't pay. Avoid this casino.

You are mistaken; we have nothing in common with the casino; this is merely an independent forum.

So please, calm down and explain what is happening. It's hard to help if no one understands the situation.

I bet you are convinced you've won a tournament, ok? So, why does the casino refuse to pay? Have you been told a reason?

Hey there!

How's your withdrawal? I need some help, perhaps.

Win was deleted from me accaunt

They say you dont have money when i make withdraw was everythink good then they delete me money me qin i make screen shot when money was in me accaount. What i should do now?

Pardon me, can you elaborate? What has happened? It almost sounds like when someone else's lost your balance on your behalf, am I close?

Well, I still do not understand. Are you convinced that your balance was somehow lost without your notice?

Does someone else have access to the same device you use for playing in the casino, or do you have any other clues about what possibly happened, please?

You know, I can't imagine how you would prove it was not you who played out the balance if this is the case. I'm still not entirely sure I comprehended the whole situation correctly.