Chipstars Casino - general discussion (page 9)

Hello Radka

Thank you for your question! The difference between the wagering formula and the standard wagering requirement is that the wagering formula doesn't have a fixed wagering number, it depends on the house edge factor. Our formula is bet * house edge * 50%. House edge is a variable factor here, so we can't say how much wager you will need to make, it depends on the games you play.

Of course, let's use this example:

You registered on Chipstars and made your first deposit of 100 EUR. You will get your 100 EUR on the real money balance + you will get your 100% bonus (you can get up to 300%, depending on your deposit, if you deposit more, the bonus will be higher. This is also the good thing about our bonus, you can get large bonuses, up to 73k in total for our welcome pack). So, you have 100 EUR of real money and 100 more which you can unlock by playing. Now you started playing, you won something and now you have 500 EUR on the account, and the wager to unlock locked 100 EUR is at 32% currently, for example. You don't want to play anymore, you want to withdraw your 500 EUR. You are free to do that whenever you want, doesn't matter if you didn't unlock your bonus money. This is the reason we calling our bonus "wager-free", wagering will not bind you to anything, and you will not have any problems until you wager, which you can have on some other platforms. Now, that you made the withdrawal, you still have unlocked 32% of your bonus. After 3 months, you decided to play again, and you made another deposit of 200 EUR. You got a 200% bonus for this (400 EUR locked). Now you have 400 EUR in your account and you started playing. Your first bonus will continue with unlocking again (it will never expire, you have unlimited time to unlock your bonus) and after some time you have unlocked 100% of your bonus for the first deposit. Now 100 EUR is automatically transferred to your real money balance and you can do whatever you want with this money. You can withdraw it, keep playing, or do whatever. Remember that you have a bonus for 2nd deposit too? It will automatically start with unlocking after 1st bonus is unlocked, if you keep playing on Chipstars, you will unlock it for sure at some point, so this bonus is the bonus in the real meaning of this word, You as a player have only benefits from it, there is no single downside for you, nothing like max cashout, expiring, bounding, etc.

Please write if you have anything unclear, we are here to answer 🙂

I still don't understand... Why is there a limit of 200% when you can request a payout at any time? And what is even more important, the bonus money is not available to me after paying the deposit? I have to unlock it, and if I request payment before the conditional turnover, my deposit × 200% will not be counted?

@jaro ,

This is exactly what we are discussing. No one alive can understand the bonus rules.

If it is okay with you, I would suggest using the replay button, because, in my opinion, the casino representative should hear these questions from you as a player. I think I finally understood after reading it through a few times. 😀

I appreciate you providing this example and giving me another chance to follow up on this rather original idea. If my understanding is correct—please correct me if not—it functions similarly to a loyalty program but with the application of cashback. It is quite interesting.

It is wonderful to see that you are open to trying new things. I hope you have a ton of happy players!

Would you be so kind as to explain it to me? But so I can understand. The first thing I would like to know is why there is a requirement of 200%, if you can withdraw the bonus money at any time?

I would attempt to draw a comparison between this feature and the "buy three, get the fourth free" sales offer, for instance.

Simply put, I do not think you have to purchase all three pieces at once. You can walk out of the store and come back to buy the third piece to receive the fourth piece for free. This, in my opinion, is essentially the concept's main idea.

However, as I mentioned, it would be preferable to discuss specifics with the casino representative. Let us make the most of this opportunity, which I am so grateful for. 🙂

I think the only time you will be able to access the bonus funds or convert them to real money is when you reach the "bet * house edge * 50%" wagering requirement. However, there are never any limits on your real money. That's the point: despite it being a deposit bonus, I'd say.

"It will automatically start with unlocking after 1st bonus is unlocked, if you keep playing on Chipstars, you will unlock it for sure at some point, so this bonus is the bonus in the real meaning of this word, You as a player have only benefits from it, there is no single downside for you, nothing like max cashout, expiring, bounding, etc."

Thus, "You are free to do that whenever you want, doesn't matter if you didn't unlock your bonus money. "

These 200% refers to the bonus amount rather than the wagering, as being said, "The difference between the wagering formula and the standard wagering requirement is that the wagering formula doesn't have a fixed wagering number, it depends on the house edge factor."

I think it makes sense and appears to be advantageous.

Still, if I were you, I would inquire with the casino representative. 🙂

So only after 50% of the conditional turnover unlocks the bonus funds. But I probably don't get the same even after 50%. And after 200%?

Hello, dancerreddevile and Radka. First of all, I am glad to see that you are interested in learning how our bonus works 🙂

Radka you are right more or less. The whole point of our bonus is that you can play with your real money balance and withdraw your winnings whenever you want. In the meantime, your locked bonus is unlocking and you have a chance to unlock it. That's why I told you that this is the bonus in the real meaning of this word, it's just bonus money that you will get if playing on Chipstars, there are no any terms that can ruin your gaming experience which you can experience with the standard bonus. That's our idea, we just thought like the player and tried to make something better, something which will have only benefits for the player, and this is the product. We know that we will have problems with this system because not all the players will understand our bonus and they will grab regular bonus rather, but from time, they will recognize this concept and see all the benefits of it 🙂

dancerreddevile It was just an example of the bonus money you can get (200%), it can be any number between 100% and 300%, depending on your deposit amount. If anything is not clear, please feel free to write, I am here to help.

No, 50% is just a piece of formula for calculating wagering requirements. If I deposit 100 EUR (image below), in this case for my 2nd deposit, I will have a 100% bonus. So I will get 100 EUR locked on my account. I will play with my real money and bonus money will start unlocking by placing the bets. Once the bonus is fully unlocked, you will get your money on the real money balance. Please write if anything is not clear.

Fantastic, I think I finally understand the formula. For that, you have my sincere gratitude. 😀

I think there should be a lot of appreciation once more players learn about this intriguing idea!

Yes, honestly, we didn't find a simple way to explain to people all the benefits of our bonus, and that's the reason for people having bad feelings at first sight. But most of the players who understood and tried were very satisfied with the system 🙂

And every day, we have more and more players who accept this new system, I am sure that it will be very popular in the future 🙂

Interesting offer and I think after a long time some bonus that looks nice. I hope as many players as possible will understand this system and try to use their luck. ☘️😊

this casino surprises me more and more every day, in a positive way... there aren't many casinos that just give you 30 spins, when you complain to the operator that you haven't won anything in the last few tens of spins. On another occasion, I had a technical glitch, and the game blocked during the bonus rounds. And they compensated me financially... very fair and more than correct.

Thank you very much for the kind words. ☺️ We strive to provide the best possible experience for each of our players and we are very happy to read your positive comments. ☺️

Usually, when something like this happens, almost every casino simply declares the spin invalid, and at best the player gets a refund. But your customer service operators are of the highest level of professionalism and have met me both times. I would like to give a special shout out to the operator nicknamed John. That man deserves a raise 💵😊

the positive feedback is only for the operators, and their honesty and sincerity towards the players. it always gives hope to the players, that eventually withdrawing will go smoothly. in some casinos, the customer service deliberately tries to confuse you further(such as,for example,is Galactic Wins Casino). a negative rating would definitely be casino slot games, where some short-term RTP (at approximately 1000 spins) is below any decent limit.It has not happened to me in any casino yet, that after playing 100 spins, I only have a few winning ones.and it's not happened once but several times, even on low volatility games.Big minus going's also on your bonuses and promotions. For some reasons, I can't get any, except Cashback (which is automatically awarded). And T&C bonuses are so complicated, that it takes 2 online casino experts to partially understand them. then how will an average player understand?

Thank you for your feedback and for highlighting both the positives and areas where we can improve. We're sorry to hear that you haven't had the desired luck with the games. We take pride in the fact that our games have a high RTP and are highly regulated by our providers to ensure fairness.

Regarding our bonuses, we understand they might seem confusing at first. We've aimed for something new and different with our bonus structure, which we have explained in detail before. Your feedback is invaluable, and we'll continue to work on making our promotions as clear and player-friendly as possible.

Thank you for being part of our community.

Unfortunately, the RTP of your slot games is not at all at the level you want to present it at. At least in my case. Out of over 1,000 spins I've played, barely 5% are winners (and I count the winning spins as well as those where I won less than the stake) and it didn't happen once, but on every deposit I made. Just look at my play history in your casino, it's a robbery in the middle of the day, and even those Rival casinos don't do that. And now you're talking to me about RTP??! What is the RTP so far? 5%? Then I play those same games in other casinos, and I see that there it is totally different, the way it should be. And then I wonder what I'm looking for in you anyway, what do I need in my life to lose money, and on top of that someone makes me a fool with stories about RTP and slot configuration. Now I understand what @Jaro meant about the tools a player can use against the casino. Just turning it off is the best possible option here. Be good to me chipstars casino