Chipstars Casino - general discussion

If you want to discuss anything related to Chipstars Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am Bojan from Chipstars. I am here to learn from you guys. Here at Chipstars, our main goal is to be better with every new day! We are still a new casino, but we are working constantly to deliver the best experience for our players. Yes, we know that there are things we need to improve, features we need to implement on Chipstars, but we are working on it every day! If you experience any issues or if you feel anything bad on Chipstars, please inform us. We are here to fix it. Every player on Chipstars must be satisfied, that's the only way to reach our goals!

Hello Bojan851, in this case, please contact me via email radka@casino.guru - using your official casino representative email so we can be sure you are part of the Chipstars team. Then we can edit your account so next time you'll write a post here, it will be visible that you're a casino representative. 🙂

Sent 🙂

Hello, I've tried playing poker tournaments on Chipstars several times, but there are always too few participants. But I've seen that Chipstars has a lot of projects going on, why not invest a little bit of energy in promoting poker?

Hi, manlyman! Thank you for your reply to Chipstars thread. 🙂

Our poker is much older than casino and sportsbook, it exists almost 2 years. As passionate poker players, we love our poker. We tried a lot of things with poker, we made a lot of promotions, a lot of interesting tournaments, free money... But it's really hard to bring new players to poker. Some players come, see that there are not so many players in the room and just leave...

You know the situation - new people don't want to play because there are not many players - there are not many players because new people don't want to play if tables are not full... Tough situation. But, will not stop with the work on our poker, as I said, we love poker! We just changed the strategy a little bit. We added a new casino and sportsbook which brings us new players, and we make our token which also brings new people to the Chipstars brand. We hope that this will also bring poker to the next level with time. We need to make a strong brand, I think that's the only way to make a strong poker community, so this is our strategy for Chipstars. We will first build the best possible casino (it's already ok, but we are working on it every day, basically 90% of our resources are on the casino now), then we need to make our token solid (we have big plans for it through gamification on casino and poker, NFT's...). After all of this is done, poker can grow in that community.

I using your official casino representative tiktok download so we can be sure you are part of the Chipstars team. We will first build the best possible casino (it's already ok, but we are working on it every day

I am not sure that I understand this. Casino guru moderators gave this profile a Representative badge, so you can be sure that this profile is the official Chipstars profile on Casino guru. 🙂

Over the past few days, some people have made incorrect statements about Chipstars casino on this Casino.guru forum which we expressly reject. 

Chipstars obeys all applicable laws and its terms and conditions and has its customer support centre available to all its players in line with the foregoing.

I don't think you're going to get your answers here in the public thread, but why don't you file an official complaint here so we could start dealing with it?

Hello,

feel free to check the casino's main panel:

https://casino.guru/chipstars-casino-review

And I'm sure you checked the website as well:

We always advise players from the UK to play in casinos with a UK license only.

To be fair and honest the rest is up to the regulator to comment on this subject.

We are not lawyers, we serve as mediators. 🙂

No, I didn't get the reply, but I didn't even ask. I explained here that if you have an issue with the casino, then create a complaint and I'm also pretty sure the casino won't react here anymore if an official complaint won't be submitted.

Hello there,

to me, it is obvious that you only consider your point of view here, and I'm not going to encourage you further.

Posting information that the casino accepts players from the UK with the information that the casino is not licensed in the UK is not advertising or motivating players to play anywhere.

Furthermore, if any player located in the UK accesses the list of recommended or best online casinos, our default filter automatically applies the condition "UKGC licensed" even if this filter is unticked:

The point is if the casino accepts players from the UK, we simply provide the information, that's all.

What I would call the motivation would be if I sent no deposit bonus offered by casinos unlicensed in the UK to the players from the UK.

Let's just roll back to the very beginning, because I'm really getting lost here. This is what I see in the casino review on our website:

And you keep asking the casino representatives if they have the UK license, you mention flags on our website, bonuses, flags ticked and so on... My question is: What's the point? What's so unclear about it? What are you trying to reach, what's the goal? I honestly don't get.

If the casino treated you unfairly, they used some stupid excuses against you just to avoid paying out the winnings, then fine, we're here to help. But based on what I read here, I'm not even sure if the casino did something bad to you.

Hi dmr1,

You started this conversation by asking the casino whether it obeys the local law when it comes to accepting players from the UK.

Furthermore, you were very straightforward towards the opinion that the casino violates the law, so the casino went silent. Up to that date, we were informed that the casino accepts players from the UK.

After that, you switched to bonuses - so I explained bonuses and explained the default filter.

Maybe you could simply start with the fact, that the registration form does not contain the UK country option anymore. Don't you think? 🙂

I checked the registration form now, and the United Kingdom is truly missing.

I will get this information checked to make sure that suddenly, the casino stopped accepting players from the UK.

I will get back to you with the result plus we will update the country availability if necessary.

Have a nice weekend.

Hello again.

I can't comment on any discussion you previously had with the casino privately.

But here in this thread, you started with this:

https://casino.guru/forum/casinos/chipstars-casino---general-discussion#post-25794

It was one week ago. 

At the same time (one week ago) the most recent information we had so far was that players from the UK were accepted. We check such information each time our data team reviews a casino, or if the casino updates us directly. In this case, we learned this during the latest structural check.

The moment you mentioned that the UK is missing in the register form I checked it personally and forward it to be further checked by other teams.

From my point of view, the rest of this discussion was about the legality which is not our part, and promotion, which I now understand was more associated with the country restriction than anything else.

I hope it's clearer now. 🙂

I'll get back to you as soon as I receive a reply myself.

I just want to highlight that I'm not going to react to this topic anymore as well, because I would just repeat myself. If you have any issue with the casino, submit a complaint. If you don't, you can keep repeating questions here that the casino apparently won't answer. We double checked the information we have on our website based on this thread and forwarded this information to our Data team (as Radka already mentioned) and asked them to update the casino information in case there are any changes.

Dear dmr1

It's been a while but we received an update through our affiliate team saying that the Chipstars Casino no longer accepts players from the UK.

We are now adjusting the casino's panel in accordance.

This question has been answered as well, I believe 🙂.

Hi,

I have registered with chipstars few weeks ago and all the deposits and payouts are running very smoothly. Last weekend I was really lucky and I won a total of around 30k dollars in total. But when I withdrawed the first cashout on 12th of August, it says it was approved but no money in my account. And the following 10k withdrawals were not accepted, I am quite worried about my winnings, could you help me about this?

Best regards,