Chipstars Casino - general discussion (page 13)

I see it's quite turbulent and someone got paid but I see you still haven't. Anyway, the casino got in touch, wrote back here and it's good that they are trying to sort things out. I know that waiting for a month is not pleasant but I believe that you will get your money eventually and everything will be fine.

I would appreciate it if you would continue to update me on how things are going.

Great news, I'm very glad you got your money.

I hope this will be the case for the other players and they will also get their money as soon as possible. 

In spite of what has happened, will you stay here? According to what you wrote, this casino is fine for you, so that's why I'm asking. ☘️🎉

I also thought this casino was good, but once I won, their policy towards me changed...

They blocked me on Telegram, WhatsApp... I’ve been waiting 35 days for my payout...

They used to pay out within a few hours, treating clients who were at a loss wonderfully, but then they changed their policy...

My advice to you as the Chipstars forum is to occasionally check your 'safety rating reviews'...

And I advise players from the UK to be cautious, as they could end up in the same situation as me.

Yeah I’m happy to keep playing at chipstars. I even made a deposit this morning but wasn’t luck this time. Cant win them all though ay 😁 I’ve been glad of casino guru as it gave me somewhere to come and ask advice and see how others are doing. I hope the 30 day guy gets sorted soon as i really don’t think chipstars have done any of this on purpose. It would be a shame if their rating has to go down because of this but if it does I’m sure they’ll work to regain their good reputation which in turn is good for us the players. Thanks for your help in this matter Jaro 🤗

Im very glad that you received your money.

I understand your enthusiasm for Chipstars Casino; I once felt the same way.Unfortunately, if you end up in profit at some point, you’ll see a different side of them...

If you’re losing money, they’ll be your 'best friends' and always available for you.

All in all, I hope this farce with me and the casino ends and that I finally receive my money... I’ve practically lost my trust.

I understand why you are of this opinion, and frankly I don't blame you if you wait for quite a long time. Nevertheless, I believe that you will receive the money and then you can make a decision on how to proceed. 

I very much wish that it will end well for you too. 😕

You're welcome, we try to help whenever we can. I also hope that everyone manages to get what is rightfully theirs. 

Also, the forum is for players to exchange their experiences, opinions, etc. and we are glad that you chose us. 

May your experience be better every time. 🎉😊

Chipstars Casino is referring to a 'provider investigation' on my account. The account is clean, played with real money, and I didn’t receive any bonus. They claim that this 'investigation' can take up to 30 days.

This is unheard of... I have played at multiple casinos, and this is the first time that my needed money has been held for 40 days.

Moreover, I never saw this made-up rule in their terms.

I’m sorry, but CasinoGuru Forum rated this casino with the 'highest security rating' in April, and trusting your reviews has put me in trouble.

I ask, if this is a casino with the 'highest security rating,' what are the casinos with lower ratings like?

Thanks

I think the reason Ive got so excited was that I won that £1800 on my first deposit of only £30. This is why I was so worried they wouldn’t pay me and am so relieved that they have. I feel really bad for you and genuinely hope you get sorted 🤞

I'm sorry if I was harsh in my words; it's just that this is the first time I've encountered a situation where a casino hasn't paid out my money for 40 days, and before this, I had an excellent relationship with them.

As soon as the case is resolved, I will be the first to apologize.

It seems very illogical to me that they are citing an 'investigation,' yet they haven’t suspended my account, allowing me to continue playing and thereby putting my winnings at risk

I totally understand because if you wait for over a month it is quite a long time. Anyway, when a game provider makes an investigation, the casino has to wait until it learns some new information. On the basis of what this investigation was initiated, you probably have no idea, but I firmly believe that in the end everything will be alright and you will get your money. 

I would say that this is not something that is uncommon in casinos from time to time and this situation can happen. 

I'll keep my fingers crossed that you get your money as soon as possible so you don't have to worry anymore. 

Good luck. ☘️🤞

Unfortunately, I have been waiting for a payout for over 40 days, they have complicated my normal life functioning and exploited my trust.

I filed a complaint on the Casino Guru forum, and I received an email from Chipstars, stating that it would take a maximum of 7 days to resolve my case. That deadline has now passed.

It has been an unpleasant experience with this casino, bitter... In the past, they were very reliable, and that's why I deposited extra crypto funds into this casino. I knew that as long as I had funds in my Chipstars account, they would pay me within 24 hours when I needed the money, and I played with that money. In the end, there was a 30-day delay, and they kept saying that the payout would be "tomorrow," but tomorrow never came. Eventually, they sent an email saying they needed another 7 days, and that deadline has passed as well.

I feel deeply disappointed.

What can I tell you, tebra... And this casino had a good rating... What should we expect Only from those casinos With a bad rating. Our bookmakers turn out to be the best in the world.

You're right bro.. In April they had the highest rating, now they have a high one, from this example of mine everything seems to me like a sponsored advertisement from a casino..

Chipstars set their own deadlines... 30 days... then a MAXIMUM of 7, and so on...  

And of course, nothing has been resolved yet.

That's right. Sponsored advertising. I've always wondered why all sites force some casinos (e.g. Lucky Owl Club) that generally don't pay out big wins... So maybe your best option is to file a lawsuit in a regular court. If the casino operates in England, you can sue them in the English courts

Hi!

I'd say it is better to leave all kinds of explanations to the complaint. Just to prevent misunderstandings, because I'm not very familiar with the issue, I'm sorry.

In any case, further development is expected to take place in the next four days. Surely you'll keep an eye on that and keep us posted in the thread.

I see that my messages on this topic are being deleted by Casino Guru. So much for freedom of speech!

An obvious sponsored ad for the casino on the forum.

Two months of waiting for a payout—unbelievable.

Have you filed an appeal?