Chipstars Casino - general discussion (page 12)

I understand that you are sad about the whole situation, but I saw that you have an open complaint and we are waiting for the casino's response. If they didn't try to resolve your situation, then the safety index and its reduction would be addressed. 

But hopefully that won't have to happen and you will get your money. Anyway, for now we have to wait and see if we hear from them or not, I saw that the timer is not long now.

You think you can handle it?

We'll wait for a response from Chipstars.

I mentioned that they've been fair in the past. I'm writing all this with a heavy heart because they haven't been able to help me themselves up until now.

I find it very suspicious that no one from that casino is answering. Until recently, every time chipstars casino was mentioned, one of the managers always responded to the post.

That expresses doubt..

I completely understand why you feel that way, and I trust that eventually they will do the right thing and things will be sorted out, or at least you will get an answer. Just make sure it's fair.

I can no longer even access the website. I have over €4,000 pending for withdrawal now...

This is what a casino with the "highest security rating" from April 2024 looks like.

The website is up and running again

So the guys I’ve been speaking to from chipstars have said they are having bad technical issues. They hope them to be sorted this afternoon. It’s seemingly chaos over there because they can’t pay anyone ☹️ I’m giving them the benefit of the doubt. I’ll let you guys know what happens today if I’m paid or not but for now I’m inclined to believe them as the agent I spoke to seemed sincere.

We experienced some technical issues with the website, but these have now been resolved. You should be able to access the site and continue playing as normal. If you have any pending transactions, rest assured they’re safely in our system and will be processed accordingly. Thank you for your patience.

We appreciate your understanding as we work through these technical issues. Our team is committed to resolving everything as swiftly as possible, and we’re focused on ensuring that all payments are processed smoothly. Your patience means a lot to us, and we’ll keep you updated on progress throughout the day. Thanks again for your support and trust in us during this time.

I appreciate your update. I can’t fault your team 🙌 for always answering me when I’ve messaged and for making me feel reassured that all will work out well in the end 😊

It's nice that you responded here...

Now, you just need to publicly explain the reasons for the delay. I've been waiting for my needed money for over 30 days...

First of all, sorry for not answering some messages for some period. This is not the kind of relationship that Chipstars wants to have with our players, so we owe an apology to the players who didn't get their answers, we will check this internally. Anyway, I see that some players who asked questions here also have opened complaints and we will answer all questions there.

Now, to answer some common questions I see in the last messages (concrete players will get their answers separately in emails or in complaints).

• The first question I saw is regarding awaiting payouts:

Fair gaming and the best possible user experience are the highest priority for Chipstars team. Our main goal is to make sure that all our players will enjoy playing on our platform. We also know that fast withdrawals are one of the most important things to make the platform enjoyable for players and most of the time, withdrawals are accepted in no time. However, due to different reasons, withdrawals can be slower from some players (KYC procedure, bank protocols, etc.), but you can be sure that your winnings are safe and that our team is doing our best to make this process as fast as possible. Every player who has a delay in his withdrawal (it's worth mentioning that this can be less than 0.1% of users) is contacted by our team and the issue is always solved in the shortest possible period. So, don't worry about that, most likely, the withdrawal process will be smooth and fast, in rare cases it can take a little bit more (standard procedures), but everything will always be solved as soon as possible. I am glad to see that even players who have some complaints now had a great experience on our platform earlier, We can assure You that Chipstars will still be your favorite place to play!

• The second concern is related to our RTP

I am sad to see that some of you guys haven't had luck for now while playing on Chipstars. However, one important thing that I believe I can confirm with anyone from the Casino Guru team or anyone with experience in the industry is that we or any other casino don't have any impact on your winnings. So, if you win big, it doesn't mean that we are a good casino, or if you don't win anything, it doesn't mean that we are bad, we can't affect your winnings in any way. One thing that good casinos can do is to provide the best possible support and best possible promotions for our players and we are doing our best to deliver this to you every day.

• The third problem was related to the technical problems you experienced

As our players probably know, the Chipstars platform is completely developed by our team (we don't use any third-party provider besides API for games of course). As we are still a relatively young project, our players also could see many improvements on the platform which we deliver every few days. Of course, this is not something that players should care about and 99.999% of the time platform is live and working normally. But sometimes (like it was last night and today, we have some unplanned maintenance), problems can happen. In order to say sorry for this, I decided to gift you with some free spins, for all of you who experienced problems today. To get your free spins, just contact our support and say that you experienced an issue with the page today and that the Casino Guru forum representative told you to ask them for free spins, and your account will be credited. 🙂

Best wishes to all of you and good luck in playing!

Did they pay you the money?

Yes I’ve been paid 🎉🎉 I was advised to cancel the transaction and try again with crypto. I did and was paid within the hour. Aw hope you’ve been paid too 🤞

Unfortunately, they didn’t pay me the money.

Aw no 😢 I’m so sorry to hear this. Have you tried changing methods?

I'm just correcting you about the RTP slots. Some casinos have different slot configurations than others. It's okay to have "dead spins" at times, but it's not okay to have them happen all the time.

I’ve tried everything; unfortunately, they’re boycotting me.

Let my case be a good example for you so this doesn’t happen to you in the future.

My experience shows what can happen if you play at this casino.