Chipstars Casino - general discussion (page 14)

I did. The Casino announced itself in the appeal, they said that an additional "investigation of the provider" is underway and that it will last a maximum of 7 days.

Of course, that time has also passed more than double...

This casino practically turns out not to be a casino at all, but a bridge between players and game providers, they are now transferring everything to the "game provider".

That is their usual excuse. Everything related to the game is done by the provider, they have nothing to do with it. They just need to receive payments, and payouts. Their payments are going great, money is in your account immediately, in a few clicks. So should the payout.

A normal casino verifies the account in half an hour, and the payout should be at most 15 after the end of the last pair on the ticket. And if they are slot, poker or roulette games, the payout should be immediate. As soon as they screw you like this, they are scammers. And who knows how many people are like you...

None of your posts have been deleted by us. Maybe it just happened that one of them crashed into the system because of some phrase and had to be approved, but nothing was deleted from what I saw.

I summited a review last week which wasn't approved had no option other than to summit a complaint yesterday and cancelled the review.

I joined this casino because of the high rating on casino guru and now I've had a withdrawal pending for near 1week customer service are not helpful they informed me on Friday that the withdrawal would be approved by evening time "that obviously didn't happen".

Today they are telling me there's no time frame, maybe it's time to review this casinos rating on here..

We have the same problem. I was told that the money would be paid out 'tomorrow,' but that tomorrow hasn't come for two months.

Unfortunately, this is all becoming VERY SUSPICIOUS. As for that highest security rating, it all seems unfortunately sponsored.

Hmm this withdrawal has just been approved

This casino is a SCAM!

I don't want to play at this casino anymore. The slot games have the lowest RTP in the world, if you don't believe it, check it out! It's very likely that they have some kind of double system and are cheating in the slot games!

I have been trying to withdraw my money for 6 days now, customer support is useless.

Account is VERIFIED, previous payments were completed on the same day!

I cannot file a complaint because a period of 15 days must pass from the withdrawal request.

I'd better not write what I think about this casino...

The casino didn't ask me for any documents and made the payment the first time without verification. When I requested a second withdrawal, they asked me for documents, the account was verified and the money was paid.

Now they are simply delaying the withdrawal

Well, as I wrote earlier...More and more scammed players are coming forward...Guys, what can I tell you, except file complaints here, on casinoGuru, AND on lcb.org.

Is casinoGuru thinking of possibly downgrading this casino? Since there are more and more players with the same problem.

If you're waiting for 6 days, unfortunately, you'll be waiting even longer... I've been waiting for two months now 🙄

In the past, they were reliable, but you can't live off past glory...

I'm speechless at this point.

Well done brother, you were right!

It is no coincidence that at the same time people have similar problems.

So a quick warning from me, Chipstars belongs to Games & More BV and has recently launched a new casino called Favoritobet which also operates under Games & More BV. If you go into the chat at Favoritobet and then send a chat transcript to your email, the sender is the Chipstars email, so they definitely belong together. Both casinos operate from Croatia/Serbia. Complaints are piling up on other platforms too, and especially recently. I also have a complaint against Favoritobet.... Yes, you could be right that Chipstars was good in the past, but now everything is changing and that is anything but good. I see a lot of parallels here to how I was treated by Favoritobet.

There is a huge discussion on the topic of Great Britain at casinomeister where the casino representative cannot give an honest answer. Just take a look there and get an idea of how Chipstars operates

You are right in everything... I have been waiting for a withdrawal of €4500 for two months... The worst thing is that Chipstars had this 'highest security rating' in April... Otherwise I would never have played in such a casino.

The responsibility also lies with the Casino Guru Forum for this review.

If a casino has the highest security rating, I expect it to really offer top quality, etc.

This casino, based on its foundation, casino history, etc., does not deserve this rating at all.

The highest security rating should be given to a casino that has been on the market for many years and is completely trustworthy

When you deleted it, I don't see the reason why it was rejected, which is a pity because I would have tried to explain to you why that happened. 

Anyway, as far as the withdrawal is concerned you can see that you are not the only one, it looks like the casino has a delay but when it will be resolved I have no idea. In the end, I would probably be wary of any timeframes from the casino when they can't meet them, it certainly doesn't add to the credibility. 

Since you have an open complaint, our team will try to help you and if nothing changes we will contact the casino and I wonder if the other players will get paid because there are some who have been waiting longer.

I would probably refrain from similar views even though I know what they imply. The fact that several players have a similar problem, so it would be best if the casino shed light on the whole situation to calm the players down. I don't really understand if they don't say anything and leave the player alone. Anyway, you're right that we give casinos 14 days to make a withdrawal, but if nothing happens you can open a complaint a little earlier and we'll try to help.

I'll keep an eye on how it all develops because I'm interested when there are more of you players waiting for your money.

I wish you the best of luck.☘️

If the casino does not resolve the situations that have arisen and the complaints remain as unresolved, the safety index will go down for sure. But it is important that the players maintain the whole process, that they do not lose their money and that the complaints are closed. 

But from what I have seen, the casino is responding to the complaints, so I firmly believe that it will all be resolved in the end and everyone will get what is coming to them. 

However, if this does not happen, we will certainly take the necessary steps from our side.