Chipstars Casino - general discussion (page 15)

I understand everything you want to say, but if the casino, as you say, was operating fine and was honest and you were getting money, there was no reason for it to have a low safety index. If the casino turns the other way and starts being unfair to the players, not paying out money and so on, then it has to start sometime and when it begins and they stop dealing with us, that's when their rating will go down. But we have to have some experience from other players on that basis. If you said there were no problems with them before and you registered there six months ago based on a good safety index, then they probably deserved it.

Even though I know what you're talking about, you need to look at it a little bit that way as well. Of course I don't like it when players have to wait as long as you do for money, but when a casino check gameplay with a provider, they have to wait just as long for what they are told. I saw that Jakub has contacted them again to ask them what stage it is at and what is going on. I hope we will get a clear answer.

I see some have been waiting here for two months for payment. I will file a complaint if they don't pay by tomorrow, they haven't given any response in the live chat for days, and they even started responding ironically...

Chipstarscasuni live chat:

You will receive a response during the day:

Payment will be completed within the day.

You will receive an answer in the evening:

Your money will be paid tomorrow.

Replay.

Europol should be the one to deal with these scammers, or Interpol. The casino manager is continuously following this discussion on the forum without intervening. All dissatisfied players on all forums should get together and file a complaint 🤌🤌🤌

Well, I hope the complaint will help you when you lodge it. I'll be happy if the casino manages to resolve everything and it doesn't drag on any longer because it's starting to be quite a long period of time.

Dear Camoranesi,

We kindly ask you to share your username or email address with us so that we can investigate the case and determine why your withdrawal is taking longer than usual.

Thank you in advance for your response, we appreciate your cooperation.

The Chipstars Team

The money was credited to me after 10 days of waiting!

This is one of the worst online casinos.

Slots have an incredibly low RTP, for example: I played 2 Autospin sessions of 500 spins each with a bet of €1 per spin, so a thousand spins in total, and from my €1000 I only had €293 left!

This is just one of the examples where I wanted to analyze the statistics.

Something similar had happened before...

Also, don't be fooled by the free spins: with 200 free spins (a spin of €0.1 each), you will only earn €3...

Some people here wrote: If this is the best rated casino, what to expect from lower rated casinos? They are right!

Casino Guru, please check this casino! Investigate! You must have some criteria...For example, a casino with the highest security rating should be Bet365 or Bet-at-Home, which offer casino games and have been active for over 20 years... Not a new casino with suspicious staff

Hi there.

I'm glad you had the money, though I understand at least based on it on your posts you would expect faster withdrawal.

Has anyone analyzed the statistics for you? At least for me, what you described sounds sounds quite normal.

Are you pehaps familiar with this information?

"If a game RTP is 96%, it means that if you start with $1,000,000,000 and then play 1,000,000,000 rounds at $1 each, then you should end up with approximately $960,000,000 dollars."

"If you play just a few hundreds rounds, your current return may vary from 30% up to 1000%. But the more rounds you play, the more likely you’ll be closer to the statistical RTP of the slot game. That’s why I used such big numbers in the example above."

I just want to express that players tend to stick with their expectations and, for example, recall much lower amounts of wins. Yet the winnings are taken as "granted."

In any case, the game volatility and your play style play both significant roles. If you still doubt the games "legitimacy," I wager you can provide the game provider with your gaming history. Could be a way to ease your assumptions.

I believe it would be beneficial to clarify the true meaning of the Safety Index. Unfortunately, there are those who think that the number indicates how quickly a withdrawal can be fulfilled.

The tab called "Safety Index explained" summarizes the main features we consider while calculating the casino's safety.

As a result, the Safety Index indicates how likely the casino is to pay out winnings gained fairly and in accordance with transparent rules.

You might anticipate problems receiving your money if you are ever paid by the risky casinos.

To be honest, we are unable to compare the quality of customer service, the efficiency with which the casino conducts KYC verification, and the speed at which each player receives their payment. None of these things can be measured for each individual.

This "gap" can be filled by using the forum, user reviews, or complaints, and I am happy you are paying attention to what other people have said thus far.

I hope you will now have a better idea how the indicators or information work on our website. I'll gladly help you out with any other concerns, of course.

They have not withdrawn money for almost a month. Requested a bunch of documents that were sent to them, I note the initial verification was passed. They accuse me that I am supposedly a professional player in sports betting, which I consider a complete absurdity, as well please note that all winnings from sports betting were successfully lost while the in-depth verification and I won 1200$ in slot games exclusively. 

I waited for the payout for about 45 days. The provider's verification process lasted 30 days, which I suspected to be an attempt at legalized theft.

Fortunately, the "verification" was successfully completed, and now I am only waiting for the remaining funds to be paid out.

Since Thursday, I've been getting responses saying, "It will be paid out tomorrow." Unfortunately, I am still waiting for the money.

Today, I contacted them and received the response:

"It will be processed during the day."

Of course, I am still waiting.

These are some of the exchanges from the past few days.

Dear Casinoguru community and vladan4053,

We are glad to inform you that the withdrawal which was subject of provider's check was successfully approved and processed 6 days ago. Then vladan4053 deposited and continued enjoying on our platform. He asked for a new withdrawal which had some requirements for correction. We already informed vladan4053 about it and he agreed with our point of view.

We are sorry for your bad experience on our platform. Please, again, send us your Chipstars username so we can check your case and solve it for you.

Dear zaurzaurzaur,

Everything about your case has been explained on complaint on Askgamblers. If anything is not clear, please contact our 24/7 support, or send us a mail on support@chipstars.bet. We will be glad to help you in any possible way.

I confirm that the provider's investigation was, to my pleasant surprise, successful, and they did not seize my money.

I played again and won, and now I am waiting for the payout.

In my complaint on Askgamblers you lied, saying that I am supposedly a professional player and beat you in sports betting, winning 86$ in slots. But I also admit that you were just lazy to look at my betting history, you would have seen that all the money I won in sportsbook I successfully lost and won the next 1200$ exclusively in slot games, which is proved by these screenshots. 

Thank God, brother, that you finally got your money

Congrats 🎉 I will try this casino for sure 😊

Better not! Why should I play at Chipstars? You see that a gentleman had problems with payments for two months. Other people too. I have also seen with my own experience that it is better to avoid this casino.

If you play slots, the RTP is questionable.

If you play sports and win, the casino may invoke the rule that they do not accept "professional gamblers".

But what does it mean? They only accept losers who leave them money.

I'm glad a gentleman got his money, but he had to wait two months?

Another gentleman had his account suspended and was accused of being a "professional gambler". According to the casino, he would have had to be an amateur gambler and lose money to avoid having his account closed.