CatCasino - general discussion

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I deposited at This Casino via bank transfer I won and wanted to withdraw the amount of 600 euros.but it turned out that this money could not be paid out to me via bank transfer.then I asked to withdraw my money by credit card if possible but unfortunately it didn't happen there then I requested via e-wallet.but that didn't work either.I've been fighting for eight days now and every day he writes in the chat but nothing can be done.Every day they tell me I should wait and look for options. Has anyone had a similar case and can give me some tips on what to do?

Hi, I found a very similar case to yours. The player is from German as well. It seems the casino has issues with sending money to Germany. I'm afraid you'll have to use some cryptocurrency in order to get your winnings from them.

This is very disappointing. Having problems why they allow players from Germany in the first place. just to be able to take their money

I would not say that the problem is caused by the casino only, I'd say, that more likely it's because of all the

bureaucracy the local law puts on the casinos when it comes to payments.

I think that Daniel made a good point when he suggested using cryptocurrency.

I think you should try it.

after 10 days of pain and nervousness i finally managed to get my money

See? I told you. 🙂

I'm sorry but it is more complicated for players from German, I assume.

It's complicated for all players! Because the casino is corrupt! It's time to finally rank down the reputation! My account has been closed by me! Self-exclusion due to problematic gaming behavior had to be requested several times and was only implemented after legal action was threatened! Now I am being refused payment because my account is closed! Player protection is ignored! Here they try to force players to open their accounts again so that they gamble away their credit! Morally and legally very questionable! In addition, the casino operates illegally in many countries! What are you waiting for! Read the reviews and complaints and finally act in the interests of the players!!

Hello,

you did what you could by submitting the complaint, now I'm wondering why you deposited in a casino that operates illegally on the Austrian market, any chance that you had known this before you made the deposits?

Anyway, I ask you kindly to act more friendly towards Casino Guru teams, just give the complaint some time to advance further, and we shall all see whether the casino acts accordingly or not.

Do you think you can do that?

What part of my message is rude? The one where I list the problems with the casino? Or the one where I criticize the good reputation (which other platforms don't give away!)? If you run a public platform, should you be able to handle criticism? Don't you think so? And regarding your question: did I know that the casino doesn't have a license: someone working for a casino platform should be trained enough that he/she knows that problem gambling players are taking advantage of this loophole!! But counter question: Casinoguru also knows that there is only one license for one casino in Austria? Why are you advertising these casinos by publishing the following clearly visible notice: "Accepts players from Austria"!

If you would running a "public platform" and paying people to help players for free, I guess that such "advice would not be welcome either:

 "What are you waiting for! Read the reviews and complaints and finally act in the interests of the players!!"

Got it? 🙂

We do things differently, we only rely on complaints and information gathered and evaluated directly by our teams.

Furthermore, if you use the proper filter to show you only casinos licensed in Austria (AT licensed), you'd find a different result. Go ahead and try it out, please.

I understand your point, but you do not understand that casinos listed on our website serve informative purposes - we do not advertise casinos. So if the casino accepts players from Austria and it's stated in the terms and conditions we accurately provide this info to players. On the other hand, each country has its own tab in the casino list, showing only the casinos licensed for this particular country.

Does it all sound more reasonable now? I hope it does.

Greetings,

Unfortunately, for technical reasons, we can not withdraw to your cards at the moment. We are doing everything to solve this process, but it takes time. Due to this reason we withdraw to alternative methods such as: electronic wallets, cryptocurrency and withdrawal to IBAN.

Hello,

thank you for this message. Hope the issue will be solved soon. 🤞

Are you still having the same problem? Because I'm trying to pay out my winnings via credit card for the 5th time now, it's constantly being rejected and in the chat they keep saying I should make a new application. Your post was 4 months ago, but the problem still exists then?

Hey Gretche70.

I hope the casino will respond soon, though I take that as a lovely surprise. Do I understand correctly no other options aside from the credit card were suggested to you? I feel like you're getting nowhere. 🤔

Hi Radka, I have been wanting to withdraw 250 euros for the past 3 days. Of course I checked beforehand what payment methods they have. Of all these methods, I could only use credit card because I don't have the other methods. I deposited with a credit card and wanted to pay out the same way. The payment is constantly being rejected and I am then repeatedly told that I should submit a new application. Then I was told to split the payout into 2-3 transactions. I've done this 7 times now. I asked them if they couldn't just pay me the money by bank transfer, they didn't answer me. It just keeps saying, make a new application. I also sent an email and pointed out again whether there was a possibility to pay me the money by bank transfer. I have not received a reply to this email so far. They never offered me any other method, but I don't own any of the other methods either. My account is verified and I played even without a bonus. They just keep saying, make a new application, that's why I can't get any further in this chat. I've used a credit card to make deposits and withdrawals at other casinos, so it's not my card either.

these are the withdrawal methods

Oh, and if the withdrawal is declined, you don't even get a notification. You have to keep checking back to see if the money is finally out or canceled again.

Hello, if I hadn't taken a screenshot of my transactions in this casino, no one would believe me. I have now tried 9 times to have the amount paid out, 9 times it was rejected. And the only thing they say in the live chat is to submit a new application, of which I've already made a few screenshots. I've really never, never experienced anything like this in any other casino. I can only really advise everyone not to play here. I think it is now time to file a complaint, maybe there will be a solution then.

Hi Gretchen70.

the way I see it, the casino is having some issues. Despite this obvious fact, the casino chose to set a wall of nonworking solutions. I'd say it's pointless to try new withdrawals all over again, it must feel terribly stressful for you! Sadly you will most probably realize we allow casinos 14 full days for the verification and the withdrawal, which takes me to the point of KYC. May I know whether your account has been fully verified in the past?

Despite the 14 days, by submitting the complaint, you made the best step, I'd say. In the best course of action, you'll get paid, in the worst case, you'll have to wait for the complaint to take effect. Just provide all relevant screenshots, emails, or whatever you have there, and we shall see what happens next. 🤞🤞🤞

Feel free to update me here as well!