CatCasino - general discussion (page 2)

Hello, yes my account was fully verified on 3/18. I put 3/17 above, but I requested the 1st payout on 3/18 and verified my account before that. Of course I can send all screenshots and emails.

And Casino Guru awards again a very good reputation! lol

I just wanted to be sure. It's great you've updated the complaint. Since it is still in progress, I guess we have to wait for now.

Hello.

Totally lol - yes 😎. So, what seems to be the issue at the moment?

I'm sure you already know an open complaint does not mean the casino is acting unfairly, so it can't affect the correct rating the moment any complaint has been submitted. So, let's wait for the progress and conclusion, shall we?

I'm still waiting, they can't pay me off and they make me feel like they don't want to either

Hello.To thoroughly review your situation, please provide your ID that you specified in your casino personal account.

My ID 486803725

And the address you wrote on my review nastasia.pa@m.catcasino.com does not exist

 I can’t say that this casino pleased or surprised me with something. There are a lot of games, just like everywhere else. I didn’t really like the bonuses, I asked for a no deposit bonus and they refused me, although I play quite a lot in this casino.

Even if I didn't get any help here, the casino paid me out. Will probably not play in this casino anymore, because they don't follow their own rules.

So do I understand it correctly that you eventually got paid?

Yes, they paid me the 250 euros

I was scammed by affs founder cat casino, in tp I get the answer "he has nothing to do with the casino", although he returns money to people for 1 deposit (share) and is their employee, write a complaint about the casino?

Could you try to explain how do you believe you were scammed?

What happened, please?

Hello there,

My name is Anastasia, I am the official representative of CatCasino at Casino Guru. You can always contact me if you have any questions or problems, write here, to my email address Anastasia.pa@m.catcasino.com or telegram @anastasiya_catcasino I will always be happy to help.

CatCasino is a team of amazing people who make sure that our users get a fun, rewarding and fair player experience. We definitely know how to create the unforgettable adrenaline-packed entertainment!

Our highest priority is the maintenance of our impeccable reputation. The mission of our company is to guarantee reliability and transparency with each of our customers. We demonstrate utmost loyalty when resolving any issues and provide a full guarantee of payment for any winnings, regardless of frequency or amount!

What is CatCasino?

CatCasino offers a huge range of exclusive bonuses, loyalty programmes, and special offers for our regular users as well as for the new customers.

CatCasino ensures you made a great choice of gambling services. Try your luck and win big in various games and slots!

Support

CatCasino provides support for customers and guests 24/7.

Our experienced customer support team will help to solve any problem in the shortest possible time, we are online 24/7!

For your convenience, our online chat is always here.

Our contact details:

Company Name: Traflow Media N.V.

Registered address: Abraham de Veerstraat 9, Curaçao

Email: support@catcasino.com

Phone: +442045770756

Company’s registration number: 156583

License number: 365/JAZ Sub-license GLH-OCCHKTW0703052021

We wish you the best of luck!

With Best Regards, your CatCasino.

Anastasia.pa@m.catcasino.com

Hello!

I believe it would be better to include some explanation, at least.

Don't you think?

Have you noticed the player wrote: "Even if I didn't get any help here, the casino paid me out. Will probably not play in this casino anymore, because they don't follow their own rules."

It was three weeks ago.

Hello there,

Thank you for your review.

Please contact me at Anastasia.pa@m.catcasino.com and provide your account ID and detailed screenshots of correspondence with the Aff manager, we will definitely look into the situation.

Hello there,

Thank you for your review.

In our casino, a large number of bonuses that can receive an e-mail or bonuses can be seen in the tab "My bonuses" in your "My account", I am sure you can pick up for yourself offer.

4 weeks later reacted to the post by Anna???? To mine after 3 weeks too 😅 It's incredible, that alone says it all what great customer service you offer. I experienced it myself and it was a lesson for me