CatCasino - general discussion (page 3)

To be fair, I'd like to say that many casinos listed on this website simply ignore the forum and players completely. OR strictly posts bonuses promotions only - which I find far worse from the player's perspective.

Just my point of view.

Hello. I also had problems with my withdrawal a few months ago, but after the verification process I haven't had any problems so far and I actually enjoy playing at Catscasino! I've been depositing and withdrawing via eZeetWallet for weeks and for 4 days I've had a withdrawal of 120 euros in process and every day I'm put off anew..

...Previously the payout only took a few hours. Only this time not. Can you please help me?

Hy.

Exactly the same problem for me. Verification was no problem and went through quickly. The first payout was paid out via Skrill within 24 hours after asking twice in the customer chat.

I've been waiting 3 days for the second payout. After repeated inquiries, I was always told a different answer in the customer chat. First it said it would be paid out soon, then it said within 24 hours, then it said within 72 hours and finally that the payment would be checked by the security service and that I should be patient. Unfortunately nothing has happened up to now and I think I'll get over the 72 hours.

Since there is a daily or weekly payout limit and I still have some money in my account, I think it will be delayed forever. I am excited. If nothing happens in the near future, I will probably open a complaint, which I think is a shame because I really like the casino otherwise. But if a payout takes forever and you don't get a correct answer, it's really a shame. 😪

Hello.

I'd like to learn a few things first f - I may:

Has the casino informed you about the reason for this delay? Have you suggested other payment options to opt for?

You know, using a different payment option is usually the easiest solution. So, I'd say it's worth a try.

What do you think about it?

I wouldn't be surprised much to find out that the payment provider has some issues providing services in German-speaking countries. Just a guess, but it happens quite a lot these days. 🙁 I'll keep the chat operators aside since they are not usually well-informed.

So, I'll stick with my question. Can you opt for a different payment option at the moment?

Hy.

Apparently it's not the payment options for me, at least I wasn't told that and the payout hasn't been canceled until now.

I've already paid out once via Skrill and there was no problem.

Now, with the second payout, the answer is always the same: "Your payout is being checked by the security service and will be paid out soon".

I contacted customer service again today via chat and was told that they would try to pay me the money today. I am excited.

But since I would like to make further withdrawals, as I still have some in my account, I am curious whether it will take that long each time. As long as it is paid out today at all...

The second payout has just been paid out. 😊👍

I hope this works now in the future. 😊

Nice!✨👌

Hopefully, it was just an occasional complication without further effect!

Keep us posted once you submit another one - just to see how it goes. 🙂

I would like to bring to everyone’s attention that this casino (or someone impersonating as CatCasino) is sending these kind of emails from a seedy gmail-address. They have also attached a whatsapp-number for contact. Just to clarify; I have depoed here once. I think it was 10 euros. So I, by no means, would have a personal manager...

Seems like a phishing email! Thank you very much for bringing this up!

Could you inform the casino? I believe they should know.

Has anyone else found this in a mailbox? 🤔

Yes I.

And I was also registered at Cat Casino and I also received such mails at Gama and also from Gama.

But the much more interesting question is, where did they get our email address from and how do they know that we have an account at these casinos.

Could it be that Cat and Gama are giving out email addresses?

Received another one. This is definitely CatCasino sending these to people who unsubscribed from their newsletter etc. Highly immoral...

Cat Casino and Gama have the same owner. It seems the casinos are also managed by the same people so that's the answer to your question. The casinos are connected.

Anyway, it would be interesting if you asked the same question the Cat Casino's customer support.

Do I understand it correctly that you unsubscribed from from Cat Casino's newsletter, but then you received this anyway?

Hello there,

Thank you for your feedback.

We sincerely regret that we are currently experiencing some technical issues affecting the withdrawal process. We are making every effort to promptly eliminate these problems and ensure smooth operation.

If you are still having difficulties with withdrawal, please write to aleksandra.ru@cataffs.com with your ID or the mail where your account is registered.

Hello there,

Thank you for your feedback.

We're sorry you had a negative experience with our customer service.

If it's not too much trouble for you, could you please describe the situation in more detail by sending us an email at aleksandra.ru@cataffs.com, along with your ID or the email address associated with your account?

Hello there,

Thank you for your feedback.

We sincerely regret that we are currently experiencing some technical issues affecting the withdrawal process. We are making every effort to promptly eliminate these problems and ensure smooth operation.

Could you please describe the situation in detail by emailing us at aleksandra.ru@cataffs.com with your ID or the mail where your account is registered.

Hello there,

Thank you for your feedback.

These letters can be sent by a personal manager with a personalized offer for you, as well as managers can write to you on messenger, if for example you are not satisfied with such communication support, you can always write to us to revise or disable for you mailings with personalized offers.

Hello there,

Thank you for your feedback.

No such can not be, as we are two different projects but we have the same affiliate program.

Hello there,

Thank you for your feedback.

If you wish to unsubscribe from the newsletter, you should contact our support chat or write to support@catcasino.com.