The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
CatCasino - Player’s struggling to withdraw his winnings.
Amount: €245
CatCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The casino always claims there are problems with the payout. They played the whole game with me 3 times, each time until I gambled away the money at some point. Not this time. Allegedly there are problems with the payout with the credit card. When I switch to bitcoin Are there problems with the bitcoin payment. Every time the same. Trying to withdraw my money for 6 days now without success... I am fully verified and it has only worked 1 payment with the 1 payment so far. Nothing works here anymore and you will only put off in the chat.
Automatic translation:
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1 year ago
Dear kokatroll,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Thank you very much, after several attempts it worked today. bitcoin payout was previously rejected as an alternative 4 times as wrong payment. But I didn't give up and told the support that I'm looking for help here, and lo and behold, all of a sudden it worked the bitcoin payout through. thanks a lot anyway. i will definitely play in another casino in the future.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kokatroll, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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