Casinoin - general discussion (page 3)

I can see you already submitted the complaint here.

But as far as I can see, Petronela will need more info from you. Does the casino communicate with you when you contact them? It would be good to know why they keep cancelling the withdrawal.

I uploaded all my information to them! Id card! Passport! All the bills to top up! Utility bills! G2A accounts! Neosurf accounts! Wait a minute! They are deliberately making it hard for us players! Garbage platform! Please help me!

Hello,

can you answer these questions as well, please?

"Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?"

If so, please respond to your complaint. Thank you.

Is a scam casino hope you got your money

Icebet is a fraud platform malicious t&c against the players

Their RTP is zero...dont bekomme a victim, dont play there

Kindly note, that this thread is bound to the Casinoin only.

Would you mind commenting on this casino in the proper thread, please?

https://casino.guru/icebet-casino-review#tab=js-tab-discussion

Have to say that its reputation could be better:

for a week or more they have not sent me €1600 that I have earned and they tell me that the approval has been done on their side, they have promoted the withdrawals but the provider that receives the withdrawals has a problem and is late. They refuse to give any additional information and keep saying that the problem will be fixed soon. Meanwhile the site accepts deposits normally and they don't even have a warning banner that they have a technical problem with withdrawals.

The funny thing is that I have made 3-4 withdrawals normally from them amounts between 400-800€ And I had no problem, but as soon as I asked for 1600€ (4 broken requests) then they started asking for certifications of card accounts etc. which they had not asked for before!!

I smell fraud and I don't know what to do

Hello,

I replied to you:

https://casino.guru/forum/complaints-discussion/cazinoin-ate-me-30600-euros#post-30888

Sometimes casinos ask for a further check when the player requests a higher withdrawal amount. It's not so unusual, it's just a kind of further verification.

Hello friend, I also have a small amount of 197 euros and they haven't put it in. I've been waiting for more than 10 days now

i have provide any paper and verification paper they have asked.

and i guess you get the same answer… wait for the problem to be solved ok?

Yes, they say the same thing, we're talking, I haven't played in which scammers. I've been playing online for 15 years, it's the first time something like this has happened to me.

It has never happened to me either. I hope Guru can help because I am really desperate. And nothing else and legally you can't hunt to run them over.. you will eat more money than profits.

Hello,

what did the casino tell you, please?

Are you also fully verified?

I also hope that this is just a small complication and we will be able to help. This casino is licensed, so the last option would be the authority, but I think it's too early to think about it at the moment.

The casino asked me in the beginning for certification papers (card, Id, selfie) which provided by me and they found them OK. I tried to withdraw the money and then they asked me for bank statement. I provided and they found it also OK. And then they started the fairytale for problem with the withdrawal provider and that from their side they have forward the requests to the provider successfully.

He hasn't asked me for verification. The bank told me that they have to send some files to make the transaction, otherwise the money won't show up.

After 38 emails today they changed their answer.

I don't trust them at all but I have to wait.

But if they don't do it, I really don't know what to do...

😂 the same for me in 7 working days and if they don't come in again from the beginning haahahaa😂 they work for us normally.

Hello,

I'd say that this could be the result of the previous payment provider problem, if the money is about to be returned it truly seems like the payment was not processed.

Furthermore, Giorgosbig has received the same information, hence I feel it can be true after all.

I can imagine that it feels wrong to you to wait for so long and then start over again though. 

The Complaint Team will look into this, I'm sure.