Casinoin - general discussion (page 14)

Hello. I have an issue with Casinoin they dont give me my money. I need help

And you have done the best that you filed a complaint then.

I can see that our team needs some more information from you, so whenever possible, reply to all the questions, please.

Hopefully we'll be able to get to the bottom of this issue soon.

Yes, I did. Thank you very much.

That is great. Thank you.

Hello i have an issue with casinoin,im not getting paid my money and it seems like they are trying to delay the verification.

Could you provide some more details about what the issue is, please?

I am writing to file a complaint against casinoin.io, which is refusing to pay out my winnings despite me complying with all terms of use, except for a self-exclusion that I voluntarily activated for responsible gaming reasons.

The account where I hit the max win was created without any identity verification or checks, even though my previous account had an active self-restricted from playing for 1 month,just wanted to play again,why casino should care they want money

I deposited funds and played freely without being asked to verify my identity.

When I won the maximum payout, the casino refused to pay, citing the self-exclusion and breach of terms, despite not applying the same strictness when I made deposits.

I consider this practice unfair and inconsistent, as the casino accepted my money without verification but now refuses to pay my winnings for the same reason.

I kindly request your assistance in investigating this matter and helping me claim my rightful winnings

Hi, so do I understand correctly that you had one account here that you self-excluded and then you opened another one from which you deposited and won max win? 

Do you know that the casino does not need to verify the player on the first deposit? Do you know that what you did, if I understand correctly, is a violation of the rules and the casino will not be obliged to refund your money or pay out your winnings? Why did you even think of creating another account thinking that you are entitled to winnings? 

If I misunderstood, I'd appreciate it if you could clarify.

This casino is completely fraudulent. Pure scam casino. Stay away!

Hi, could you also explain why? What have you experienced here?

Hey, this casino keeps delaying customers verification, I have waited now 9 days for verification, in casinos terms and conditions it is said it can take up to 5 days, Clearly they do not want to pay out my winnings. Support keeps telling same answers every day

What do they say to you, though?

Did you send all the required documents as requested, please?

If so, they should move forward now, right?

I really hope you get the winnings soon, so please update us about the situation.

Good evening!!

I have won €2,000 at casinoin. I have been trying to withdraw for 2 days and they have been waiting for me. I had made a withdrawal before and it was done immediately. Now I am afraid from what I am reading that I will never receive my money. I keep sending them messages and they tell me that the experts are checking it but they do not give me a specific answer. I am afraid that I will never receive my money. Please help me

Did you finally receive your money?

Did you finally receive your money?

Did you finally receive your money?

Hey! Yes, i got my winnings but the KYC documents check took very long, about 14 days. But, yes they eventually paid out. How long have you waited?

I've been waiting for 3 days. I know it's not a long time but they've kept me waiting without giving me any concrete answer. They haven't even asked for any documents. They just keep telling me that my request is being reviewed by specialists!!! I'm afraid if I'll ever get my money.

Hey. Your withdrawal request is being reviewed or what are they reviewing?

I wish I knew what they were looking into!! They keep telling me that my withdrawal request has been escalated to the relevant department and is under review. They say they will let me know when they have news, but they keep me waiting. Do you want me to get my money? I won €2,000