Casinoin - general discussion (page 13)

Hello.

Hey, is there anything you would like to say to this casino? Have you played here? 

hello ,

i have a verified account and i had made 3 withdrawals that all where cancelled.When i ask the reason at the live chat the say that they have pass the issue to their "specialists" .

Hi, it's possible that live chat, since it doesn't deal with withdrawals, doesn't know how to answer you. So it would have to go to a specific department where I would probably ask for a contact and send an email. The casino didn't tell you why your withdrawals were canceled? It would certainly be useful to know this first. 

Did you play with a bonus here?

No they didnt state the reason after i also asked them twice.I have previously withdrawal successfully in the past from casinoin but i have changed my card since then with which i did the deposit .No i have never used any bonus

And you didn't need to verify the new card? If the casino doesn't get back to you with anything or update you, our team will try to help you since I see you have an open complaint. 

So I'll keep an eye on developments and if you hear anything new, please let me know. 

I asked them if they need any statement of my new card or authentication and they answered not yet .I waiting for their reply.Thank you for your support

I thought that would be the first thing they would ask of you, but as long as they don't need it that's fine.

So we'll wait to hear from the specialists and see why your withdrawals were canceled. 

When you find out, update your complaint and me. 🙂

The problem is that its been 3 days since my issue is handed over to their "specialists" for such a small amount and simple matter .It is like they simple dont want you to withdraw.Every email is the same general response.Very poor experience unfortunately.

That would worry me too, but when I try to look at it from a more general perspective, I'd say we most need to learn the specialist's response in order to move on. Not the best option, I know - but I'm not aware of alternatives at the moment.

I hope you will soon be contacted and the withdrawal resolved!

Good evening,

On Friday 18/10 I made a deposit and by Saturday I won 12,065 euros, yesterday I tried to make a withdrawal and while all the other times my withdrawals were completed within just a few seconds, the choruses started..... they wouldn't accept to pay me, they kept telling me lies with the result that until now I have not received any money back.

I want to make a complaint, I don't think I will get my earnings, please help me

Hey, I'd probably stick to the fact that you've received money in the past, which is a good sign. Did you play here with any bonus or not? Did the casino tell you that they wouldn't pay you or why did this situation arise? 

I imagine that if you manage to win such a sum, the casino will make some kind of investigation and you probably won't get paid until then. But I would also assume that they would let you know that something like this is going on.

Anyway, since you have filed a complaint, our team will try to help you if the casino does not communicate or you do not receive any relevant information.

I hope this will be resolved soon.