Casinoin - general discussion (page 13)

Hello, has your KYC lasted that long ? I'd say that's too much. What's the problem with not being able to verify your documents ? Have you thought about lodging a complaint if you can't move on ? 

they only check me for a week and said that they can extend it to 30 working days, which is a lot.

Yes, that would be for me too. We also give casinos 14 days for KYC because we believe that casinos should be able to sort out everything necessary and verify the player by then. So if it takes an unreasonable amount of time, you can contact us at any time. 

In your case, it was only a week, which doesn't seem so bad to me.

Anyway, didn't you try to play after that experience ? 

I don't want to play there anymore.

It is totally up to you, of course. If this experience has put you away, it is better to move on. Right?

Please reduce the rating of this casino because they are very bad.

It is really not possible to reduce the rating of the casino whenever someone asks for it. The whole process needs to be done before the rating can get lower or higher.🤷‍♀️

I believe that you are aware of this. Right?

If you'd like to read about it more, do so here, please. You can find there much information regarding the whole process.

I want to write a complaint about this casino.

What would that be about? What happened to you here? Last time we wrote to each other we talked about verification but I didn't catch any problem. 

Could you please tell me ? 

took my money

Okay, and on what basis did the casino take your money, did they tell you any reason ? 

I mean they let me withdraw money from my wallet

Am I assuming correctly no issues is now troubling you at Casinoin? 🙂

Can't say I fully understood the whole point, so if there is anything of concern, feel free to specify it, please.

the money was paid to me, but I still did not advise anyone to play there

Well, thank you for sharing your opinion. Sometimes it would be nice to describe a bit more what happened to you, because it will help other players.

Anyway, why wouldn't you recommend playing at this casino ? If they paid you the money, I might be interested. 🙂