Casinoin - Player’s withdrawals are being delayed.

I have a verified account but they have cancelled my withdrawals multible times without stating the reason .

Dear Giorgos90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Have you tried requesting a withdrawal via alternative payment method?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I have made a withdrawal in the past with a previous card, however. I have not been asked for any statement so far for my current card as a verification. I received these profits without any bonuses. I have not tried another payment method because I always withdraw in the same way where I make a deposit. Won't it complicate things if I make a withdrawal in another way?? I also ask them if any additional verification is needed and they say no, it will still be investigated by the "specialists".

So an update about my case .After all my withdrawals failed after approximately 24 hrs of the withdrawal i noticed that now i cant even withdrawal my money( the withdrawal wont even get processed) it instantly fails.Note that i have made 17 attempts since now and still haven't got one reason of why the withdrawals failed.The support team also replied that my account is available from withdrawals and they keep failing.Very suspicious

Thank you very much for your reply, Giorgos90. When did you make the last successful withdrawal and how many days did it take to be processed?

Could you please post here a screenshot of your most recent withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello.

My last withdraw as you can see was at 28/08/2023 ..it approximately took about 3-4 business days since i was verified.I have also send all the chat in your email.So the last update is ,I am currently waiting for the financial department to transfer the funds to another card i have done a deposit in the past in order to proceed with my withdraw.

Funds withdrawaled successfully.Thanks

Dear Giorgos90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru