The player from Greece won 12,065 euros after making a deposit but encountered issues when attempting to withdraw his winnings. Despite previous successful withdrawals, the casino refused to pay this time, and he has not received any funds.
Casinoin - Player's winnings are delayed.
Amount: €12,065
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
2d 11h 51m 19s
Case summary
yesterday
Public
Public
4 days ago
Translation
Good evening,
On Friday, 18/10, I made a deposit and by Saturday I had won 12,065 euros. Yesterday, I tried to make a withdrawal, and although every other time my withdrawals were completed in just a few seconds, this time issues began... They refused to pay me and kept telling me lies, leading to the situation where, even now, I haven't received a single euro back.
I want to file a complaint because I believe I will never get my winnings. Please help me.
Automatic translation:
Public
Public
4 days ago
Dear veniachristakopoulou,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Is your withdrawal request pending in your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
4 days ago
Translation
my account is fully verified and I have made other withdrawals, of course I do not receive any response, they keep telling me that the competent department is examining it but no progress
Automatic translation:
Casino Guru is examining the case
