The player from Greece had won 12,065 euros after making a deposit but encountered issues when attempting to withdraw his winnings. Despite having made successful withdrawals in the past, the casino refused to pay this time, and he had not received any funds. After reaching out for clarification and requesting additional information, the complaint was ultimately rejected due to a lack of response from the player.
Casinoin - Player's winnings are delayed.
Amount: €12,065
Casinoin
Safety Index:HighSafety Index
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8.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Good evening,
On Friday, 18/10, I made a deposit and by Saturday I had won 12,065 euros. Yesterday, I tried to make a withdrawal, and although every other time my withdrawals were completed in just a few seconds, this time issues began... They refused to pay me and kept telling me lies, leading to the situation where, even now, I haven't received a single euro back.
I want to file a complaint because I believe I will never get my winnings. Please help me.
Automatic translation:
Public
Public
3 months ago
Dear veniachristakopoulou,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Is your withdrawal request pending in your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
3 months ago
Translation
my account is fully verified and I have made other withdrawals, of course I do not receive any response, they keep telling me that the competent department is examining it but no progress
Automatic translation:
Public
Public
3 months ago
Dear veniachristakopoulou,
If the issue with your deposit still persists, kindly send me the correspondence between you and the casino so we may review the situation. My email is tomas@casino.guru
Please share a screenshot your your withdrawal request with the status and date visible.
