The player from Greece won 12,065 euros after making a deposit but encountered issues when attempting to withdraw his winnings. Despite previous successful withdrawals, the casino refused to pay this time, and he has not received any funds.
Good evening,
On Friday, 18/10, I made a deposit and by Saturday I had won 12,065 euros. Yesterday, I tried to make a withdrawal, and although every other time my withdrawals were completed in just a few seconds, this time issues began... They refused to pay me and kept telling me lies, leading to the situation where, even now, I haven't received a single euro back.
I want to file a complaint because I believe I will never get my winnings. Please help me.
Dear veniachristakopoulou,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Looking forward to hearing from you.
Best regards,
Tomas