For now I'm going to be patient and hold on, but this is starting badly. Today, 3 business days have passed since the first one. Through the game chat, they tell me that they agree with me that this should have been solved. The question is that
I withdrew 500 on 11/06
On 07/11 another 500 and
On 08/11 another 500, so if the first one is already late, the others are the same.
I want to be patient and wait until it doesn't take too long and I trust it but it looks bad
De momento voy a ser paciente y voy a aguantar pero esto empieza mal hoy han pasado los 3 días hábiles del primero por el chat de juego me comentan que están de acuerdo conmigo que esto se tenía que haber solucionado la cuestión es que
yo el 06/11 retire 500
el 07/11 otros 500 y
el 08/11 otros 500 con lo cual si el primero ya llega con retraso los demás igual.
Quiero ser paciente y esperar a que no demore mucho y confío pero pinta mal
For now I'm going to be patient and hold on, but this is starting badly. Today, 3 business days have passed since the first one. Through the game chat, they tell me that they agree with me that this should have been solved. The question is that
I withdrew 500 on 11/06
On 07/11 another 500 and
On 08/11 another 500, so if the first one is already late, the others are the same.
I want to be patient and wait until it doesn't take too long and I trust it but it looks bad
De momento voy a ser paciente y voy a aguantar pero esto empieza mal hoy han pasado los 3 días hábiles del primero por el chat de juego me comentan que están de acuerdo conmigo que esto se tenía que haber solucionado la cuestión es que
yo el 06/11 retire 500
el 07/11 otros 500 y
el 08/11 otros 500 con lo cual si el primero ya llega con retraso los demás igual.
Quiero ser paciente y esperar a que no demore mucho y confío pero pinta mal
I understand why you have this attitude and if the casino doesn't pay you within 14 days, we will try to help you if you file a complaint.
But for now, let's be patient and see if the casino gets back to you or sends you money. I would be happy if it wasn't prolonged, but the casino needs to sort this delay out.
If you have anything new, I'll be here.
In the end I cancelled one, I cancelled the one from 08/11 but I didn't play the money, it's in my account, I prefer not to overload the withdrawals so much, I still have pending withdrawals from 06/11 for an amount of €500 and from 07/11 for another amount of €500. If I don't receive the withdrawals this Friday, can I file a complaint? Since it would be 10 days and to speed things up a bit
Al final he cancelado uno cancele el del 08/11 pero el dinero no lo jugué está en mi cuenta prefiero no sobrecargar tanto los retiros me quedan pendiente de momento del 06/11 por un importe de 500€ y del 07/11 por otro importe de 500€ Si este mismo viernes no me llegan los retiros puedo presenta la queja ? Ya que serían 10 días y por ir agilizando un poco todo
In the end I cancelled one, I cancelled the one from 08/11 but I didn't play the money, it's in my account, I prefer not to overload the withdrawals so much, I still have pending withdrawals from 06/11 for an amount of €500 and from 07/11 for another amount of €500. If I don't receive the withdrawals this Friday, can I file a complaint? Since it would be 10 days and to speed things up a bit
Al final he cancelado uno cancele el del 08/11 pero el dinero no lo jugué está en mi cuenta prefiero no sobrecargar tanto los retiros me quedan pendiente de momento del 06/11 por un importe de 500€ y del 07/11 por otro importe de 500€ Si este mismo viernes no me llegan los retiros puedo presenta la queja ? Ya que serían 10 días y por ir agilizando un poco todo
Okay so don't even play with them, theoretically you can file a complaint but you will get the basic questions for now and our team will wait until the 2 weeks I mentioned are up. Then we will move on and will contact the casino after the investigation if you don't get the money by then.
I understand.
So I will continue as I have been doing and in 2 weeks I guess it will be from the 20th I will file a complaint if everything remains the same to see if you can get this to change for now I will have to wait I will not play with them until this is resolved so that my balance does not change or I do not lose it either, let's keep our fingers crossed
Entiendo.
entonces seguiré como hasta ahora y dentro de 2 semanas intuyo que será a partir del día 20 presentaré la queja si todo sigue igual para ver si ustedes pueden conseguir que esto cambie de momento me tocará esperar no jugaré con ellos hasta que esto se resuelva para que no cambie mi saldo ni lo pierda tampoco crucemos los dedos
The right approach I would say. We'll wait and see how it goes and hopefully it will be resolved without you having to file a complaint.
Good luck. ☘️
Thank you very much for your time. In a few days I will contact you again just when I am on day 13 without being paid and without receiving news from the casino and if they pay me I will also write to you to leave a record.
Muchas gracias por tu tiempo en unos días volveré a comentarte justo cuando vaya por el día 13 sin cobrar y sin recibir noticias del casino y si me pagan te escribo también para dejar constancia
Hi, I've been waiting for a month and a week for a full payment of €1500 to be made. I've spoken to all the guys on the live chat. I want to know what's going on, why there's such a delay in payments and if they'll actually deposit my money. I've been patient but it's been too long.
Hola, tengo un mes y una semana esperando que se haga un íntegro de 1500€. He hablado con todos los chicos del chat en vivo. Quiero saber que sucede, porque hay tanta demora en los pagos y si realmente me depositarán mi dinero. He tenido paciencia pero es demasiado tiempo.
Hi, I've been waiting for a month and a week for a full payment of €1500 to be made. I've spoken to all the guys on the live chat. I want to know what's going on, why there's such a delay in payments and if they'll actually deposit my money. I've been patient but it's been too long.
Hola, tengo un mes y una semana esperando que se haga un íntegro de 1500€. He hablado con todos los chicos del chat en vivo. Quiero saber que sucede, porque hay tanta demora en los pagos y si realmente me depositarán mi dinero. He tenido paciencia pero es demasiado tiempo.
Hi, you're right that waiting so long is too long. Did you need to be verified or are you already verified? Did they tell you the reason why you've been waiting so long?
In your case, I would definitely open a complaint because you've been waiting too long.
Do you think you'll go ahead with it?
My Casinia account is verified, everything is in order. Their response is that my request is in the queue because they have many withdrawal requests. In fact, since day one of winning, I made 2 withdrawals of €500 each and as the days went by they cancelled them for no apparent reason. I have had three withdrawal requests of €500 each in the queue for a month now and I also have €700 in the Casinia account to withdraw as well but I can't do anything until I receive my first payment. It is really very frustrating to have won €2200 and not be able to enjoy it, the worst thing is that there is no clear answer, only that you have to wait.
Mi cuenta de Casinia está verificada, todo está en orden. La respuesta de ellos es que mi petición está en cola porque tienen muchas solicitudes de retiro. De hecho desde el día uno de haber ganado realicé 2 retiros de 500€ cada uno y al pasar los días me los cancelaban sin razón aparente. Tengo en cola desde hace un mes tres solicitudes de retiro por 500€ cada una y además tengo 700€ en la cuenta de Casinia también para retirar pero no puedo hacer nada hasta recibir mi primer pago. De verdad es muy frustrante tener 2200€ ganados y que no los puedas disfrutar, lo peor es que no existe una respuesta clara, solo que hay que esperar.
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