Casinia Casino - general discussion (page 10)

I received this email today. I have asked all the guys in the live chat so many times to please help me, but I only received this response today. I have to keep waiting.

It's more of the same as Jorge, my account is verified, so they haven't asked me for verification, but everything is in order, what also happens to me, as I already mentioned, I have 2 withdrawals from 11/06 and 11/07, so far, as I said, I'm going to wait until Wednesday the 20th to file the complaint, apart from those withdrawals, I have €3,335.07 in the account that I haven't touched at all so as not to lose the money and I can't do anything because these withdrawals aren't processed and I can't withdraw them either, as Jorge said, it's the same as always, I don't know for everyone.

Friend, where can I make a claim? Because I'm really tired of receiving the same response from the live chat.

In the link that I leave you Jaro, you will see a green link to file a claim, enter and they will supposedly help you.

I can see that this is such a classic answer, but if you've gotten some money before, at least that's a good sign. I know there can be a queue, and if the casino has a queue, you'll probably have to continue to be patient, but I still think waiting a month for your money is too much. So if you decide to file a complaint, our team will try to help you and we'll see what happens. 

Alternatively, if you wait, you can also let me know. I hope this will not be prolonged unnecessarily any longer. 😕

If it's the same song, but you're waiting little less, I'd probably be skeptical too. The casino also has a limit on withdrawals and waiting quite a long time to withdraw your winnings must be frustrating. 

On the other hand, I commend you for not gambling with the extra money you have in your account and leaving it there, that's a very good approach. 

Still, I hope that the process of withdrawing the money will speed up and you will both get what belong to you. 

If not, we will be here to try and help.

In my previous reply I left a link as another player wrote. The green letters will redirect you directly to the complaint when you click on them. But if you need it, I can share it again.😉

I complain to them again and they only blame the finance department. When you ask who you can talk to, they don't give you an answer and say that they don't have any more information and that you just have to wait. And as the days go by, they keep cancelling my withdrawal requests to keep delaying me.

Dear Sirs of Casino Guru!!!! First payment completed, I need another payment of €500. I am continuing with my plan. If it doesn't arrive in a few days, I will make my formal complaint, but for now it looks good.

Okay, I'll try again, you can file a complaint with us on our website. Maybe you got it wrong to complain to them, although expressing something like that shouldn't be a problem. 

This link and the green letters in my reply will take you to the formular where you fill in everything that is needed and our team will deal with your case. 

Do you think you can handle it? 

I think we are both happy that the first withdrawal has come. I'm so glad you could write this and you must have enjoyed the wait. Now we will wait for the next one and I hope it will be faster than the last one. 

When there is a change, let me know.🎉☘️😊

If I have any new news I will write to you!! Here!! Well, this is the beginning of a long road. There are still 3260 more to withdraw, including the withdrawal on 07/11. I think we will see each other on this forum for a long time.

I don't think I mind, I'd love to see all the money get into your account. Of course I'd love it if it didn't take so long, but we'll see in time. In the meantime, the fact that you got something is a good sign.

Good luck. ☘️

That's good, my friend. I'm happy for you. How long have you been waiting?

casinia delayed my withdrawals after winning 9000 euros

Good morning I am playing on casinia and have made a withdrawal request since 10/11/24 with no response. Is anyone else having the same problem?

Hi there!

I'm sorry to see another player with delayed payment. It is, however, quite similar to what others have been reporting. If you browse the thread, I guess you would agree.

In my opinion, it is quite obvious that the financial team is in delay, and therefore it seems all players just have to wait for the casino to catch up with the delay. 🙁 I imagine my response won't cheer you up; sadly, I still recommend patience.

Would you mind updating us on the progress? If you won't receive the money in the next 4 days, I will come up with a complaint feature. If you are interested in learning more, however, I will explain the basics right away.

We deposited them a little while ago today, I hope you won't be late again because I still have enough balance to withdraw

I would say it is still up in the air. Just be careful that you do not lose the money in the event that the withdrawal is delayed. We would not help you much under such circumstances. Please be careful.

Hello, I'm reporting back here again. I already received my 2 withdrawals. Now I have 2 more, one on 11/20 for €500 and another on 11/21 for the same amount. I hope it doesn't take as long as the others and they are processed. I'll keep you informed.