Hello! I'd say you were given the wrong information, or the information from the chat operator was correct but not respected afterward. One way or another, submitting a complaint was a smart step. Please make sure to provide the screenshot showing the most important chat operator's response to your inquiry. I believe that will help us a lot.
Do you possess such a screenshot, please?
Hello. I took a screenshot of this conversation
It's good that you made them, because it will certainly be helpful. Anyway, did you also provide these screenshots to Veronika at her email that she gave you in the complaint ?
Nevertheless, if something new comes up in your case, don't hesitate to let us know.
We will be waiting.
This is how I sent the screenshots to the email address she gave me
Smart move. It is always better to send all you can and let the complaint handler decide what she needs.
Hopefully, we'll find a way to resolve your issue soon.
Does anyone know why they don't withdraw funds for so long? I have been waiting for more than a week. It is not normal! Other customers also complain about the delay in withdrawing funds! They have such a high rating, but they don't pay!
A WEEK OF TIME IS NOTHING. PREPARE FOR 1 MONTH... EXPECTATIONS
How can this casino have such a high rating if they pay out for months? By the way, were you paid in a month?
I HAVE FRIENDS IN THE FB GROUP AND THEY HAVE BEEN WAITING FOR SO LONG
AND I STARTED A DISPUTE BECAUSE THEY TOOK PAYMENT FOR BETS OVER 25E. AND MY BET WAS 2 EURO BUT I BOUGHT A BONUS. PREVIOUSLY THE LADY WROTE ON LIVE THAT NOTHING WOULD HAPPEN BECAUSE THERE WAS REAL MONEY. AND THERE WAS A BLOCK ON PAYMENT.
Does anyone know why they don't withdraw funds for so long? I have been waiting for more than a week. It is not normal! Other customers also complain about the delay in withdrawing funds! They have such a high rating, but they don't pay!
Hi, did the casino say why it takes more than a week? I would like to add that we give casinos 14 days to resolve the withdrawal issue. Have you verified your account with the casino yet ?
Anyway, I see that you have managed to file a complaint, so let's see where this all goes.
AND I STARTED A DISPUTE BECAUSE THEY TOOK PAYMENT FOR BETS OVER 25E. AND MY BET WAS 2 EURO BUT I BOUGHT A BONUS. PREVIOUSLY THE LADY WROTE ON LIVE THAT NOTHING WOULD HAPPEN BECAUSE THERE WAS REAL MONEY. AND THERE WAS A BLOCK ON PAYMENT.
I see that you have been having problems for a long time and according to your complaint we are waiting for an answer from the casino. So far it doesn't look rosy but I hope it will change and it will turn out well in the end, although I am a bit worried in this case.
Fingers crossed. 🤞🤞
14 days have already passed! None of my requests have been confirmed yet! I do not understand when I will receive my funds!
That's quite a lot and also our time average. Our team will try to help you as best as we can, since you have a complaint.
However, I was wondering if the casino has told you the reason why you still haven't confirmed your withdrawal ?
No. They do not make contact. I wrote about 10 messages to the support mail, as well as about 10 messages to the finance department. Unfortunately, I did not receive any answer.
Well, I'm sorry, because from what I've seen, the casino has solved all its complaints so far. We'll see how the situation develops when our team steps in. As much as I hate to say it, we'll have to wait.🙁
BEWARE OF THIS CASINO THEY DID NOT THINK TO RESPOND TO MY COMPLAINT "Our Verdict"
No reaction, passive regulator
UNRESOLVED
I've got exactly the same problem.
Withdrawal is pending since 13 days, the support told my im verificated and they cant contact the financial department.
The finance@ e-Mail Adress didn't answered any E-Mails.
The support isn't answering now since a week too.
Absolute scam-Casino...
Every casino owned by versus odds can hold you withdraw for 31 days without reason 😉 For Radka they due this because it is KYC... unfortunately there is no KYC (she know about this but shes job here is to convince you that every thing is ok and this is normal procedure ;p) in Curacao so they do this because they can... So my friend prepare yourself for 31 days delaying withdraw 😉 everybody who win will wait 🙂 normal procedure ;p
And it is written somewhere in their rules that they can keep funds for 31 days??? Do they do as they want?
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