Bet24-7 Casino Review

The player from Finland had complained about not receiving her withdrawal made on the 23rd of November, despite the casino's claim of processing within 24 hours. After a 14-day wait, she still hadn't received her winnings. We had intervened and invited the casino to explain the situation. The casino had apologized for the delay which was due to an increased volume of transactions during the holiday season and confirmed that the player's withdrawal of €500 had been processed and a total of €1400 had been credited to her account. The player had confirmed receipt of her funds and the issue was marked as resolved.

The player from Russia had experienced a delay in his $381 withdrawal request from Bet24-7 Casino despite having passed the verification process. Initially, the casino had claimed a breach of terms and conditions, but this was later identified as a mix-up with another player's account. After the player's complaint, the casino had apologized for the confusion and processed the withdrawal. Additionally, the casino had credited a $20 wager-free bonus to the player's account as a goodwill gesture. The player had used this bonus and won $67, which was also successfully withdrawn after the player ensured its processing through Casino Guru. In the end, the player had received all his funds and the complaint had been resolved.

The player from Germany had claimed a bonus at an online casino, met the wagering requirements, and requested a withdrawal. Despite having been fully verified, the player's withdrawal request had been rejected as the casino insisted the bonus hadn't been fully wagered. The casino's financial support had ignored the player's emails. The player had provided evidence of meeting the wagering requirements. However, we had identified the bonus was related to sports betting, which was beyond our purview. We had offered to recommend websites that could assist with sports betting issues. The player did not respond, leading to the rejection of the complaint.

The player from Austria was dissatisfied with the lengthy waiting period for withdrawals from an online casino. He had won over €82,000 but his winnings were voided due to a breach of a maximum bet limitation. The player had not completed the KYC verification process and was unaware of the maximum bet rule. The casino justified its actions by stating that the rule was an industry standard to prevent abusive betting strategies and uphold the integrity of the gaming environment. We attempted to mediate the situation, as we believe the maximum bet rule should not be applied in a real money play without a bonus and the only somehow acceptable limitation should be enforced by the casino system or a game automatically. We advocate for the player and challenge the casino's approach. However, the casino remained firm in their decision, leading us to close the complaint as unresolved. We suggested to the player that he take his complaint to the Curacao/Antillephone Gaming Authority for further assistance.

The player from Austria requested a Bitcoin payout two weeks ago, but it has been pending. They've communicated with live chat, but only received false assurances. Before we intervened and invited a casino representative to participate in the resolution of the complaint, the player informed us that the money was finally paid out and the case was resolved.

The player from Germany had won 2000 Euros, but his payout was cancelled due to an alleged violation of the casino's Terms and Conditions, which he disputed. His initial deposit of 300 Euros had been returned, but he had not received his winnings. We had asked the player for more information to better understand the situation. However, he did not respond to our inquiries, so we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from India had complained about a delayed withdrawal request. Despite the casino's policy of processing withdrawals within 48 hours, the player's request remained unprocessed after seven weeks. The player had also mentioned that their KYC verification was complete and they were using a crypto method for withdrawal, which typically didn't require 14 days for processing. The player had also raised concerns about the finance team's lack of response. We had extended the complaint's resolution timer by 7 days, but due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Denmark has been waiting for a withdrawal for over 2 weeks. Although their account was verified more than 3 weeks ago, they struggle to get information regarding the delay. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. We have reopened the complaint as per the request of the casino. The issue has been resolved successfully.

The player from Brazil had had a pending withdrawal of 235 reais for 10 days, despite having had a verified account. Her attempts to contact the online casino had been unsuccessful. Soon after, the casino had approved her withdrawal and she had confirmed the receipt of her funds. Consequently, we marked the complaint as resolved.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player reported that the online casino had stopped responding to his emails. He then decided to cancel the withdrawal after 15 days and lost the funds. The Complaints Team couldn't provide further assistance as the player had lost the funds he initially wanted to withdraw.

The player from Ukraine had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's documents had been verified and there were no active bonuses involved. The player had expressed concern about the delay in receiving the funds. The casino eventually acknowledged technical problems that had caused the delay. The issue was successfully resolved, with the player confirming receipt of the funds.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player reported that he hadn't received any response to his emails from the casino. Despite our team's efforts to communicate with the player and extend the complaint's timeframe, the player did not provide further information. Consequently, we were unable to investigate the issue further and had to reject the complaint due to lack of response from the player.

The player from Poland had faced issues with account verification and withdrawal of his winnings from an online casino. Despite having provided all necessary documents for verification, he hadn't received any response from the casino. He had had pending withdrawals of 1000 euros and 682 euros. The player had updated that he had received part of his payout but the second part had been delayed. The casino had cancelled the player's withdrawal request due to a technical issue. After multiple attempts to contact the casino, the Complaints Team had received no response. The complaint had been temporarily closed as unresolved. However, the complaint had been reopened after the casino had asked the player to change his payment method due to technical issues with the previous method. Finally, the player confirmed that he had received his funds after two months. The complaint had then been marked as resolved.

The player from Poland claims that the casino has confiscated his winnings of 1000 euros for allegedly violating the betting restrictions. However, the player insists he did not bet over the limit, using the 'buy bonus' feature using real money instead. Despite receiving assurance from the live chat representative, his winnings were still confiscated. After contacting casino and their affiliates we still weren't able to get a response. We have reopened the complaint as per the casino's request. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany had reported that he requested a withdrawal of €61 from the online casino but did not receive the funds. The casino had maintained that the transaction was processed and suggested the delay was due to the player's Mifinity EWallet. The player had disputed this, as other transactions were being processed instantly. However, after the player lodged the complaint and contacted the casino again, the money had been transferred successfully. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from India has been facing repeated delays and complications in withdrawing her winnings from Bet24-7 Casino. Despite having a fully verified account and completing the wagering requirements, her withdrawal requests are either delayed or denied without explanation. The complaint was rejected as the player breached the casino terms by betting over the maximum allowed limit.

The player from India had requested a withdrawal prior to submitting the complaint. Unfortunately, it wasn't processed. The casino had deducted all his winnings citing a breach of the maximum betting limit. The player had contested this, claiming that no such conditions were mentioned in the casino's terms and conditions. Even though the maximum bet is stated in the casino's T&Cs, it's applied to real money bets and it's not enforced automatically which we consider to be unfair. As a result, the complaint became 'unresolved'.

The player from Poland had complained about a delayed payment which, according to the casino's policy, should have been processed within 48 hours. However, the player had not received the payment after ten days and had not been contacted by the casino. We had advised the player to wait at least 14 days before lodging a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. We then contacted the casino on the player's behalf to resolve the issue. Eventually, the player received his payment and expressed his gratitude for our help, leading us to mark the complaint as 'resolved'.

The player from India was struggling with a delayed withdrawal request which was not being reviewed by the casino's finance team. He had provided all necessary documents for KYC verification, yet his withdrawal request remained pending. We had attempted to reach out to the player for further information, however, due to his lack of response, we were unable to proceed with the investigation. As a result, the complaint had been rejected.

The player from Finland is experiencing a delay in receiving their winnings, despite submitting all required documents promptly. The payout is late according to the casino's declared timeline, with no response from the casino so far. The player confirmed the winnings were received.

The player from Ukraine has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.

The player from Nigeria has been waiting for a withdrawal request made on the 27th of August to be paid. Despite contacting support multiple times, there has been no progress, and they were advised to be patient. Player’s complaint has been resolved successfully.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player had been trying to withdraw his winnings since August 10, but the online casino had requested multiple document verifications. The player had provided all requested documents, including ID, proof of address, and transaction statements. However, the casino had insisted on a specific Revolut statement dated August 9, 2023, corresponding to the deposit date. The player had claimed to have sent this document multiple times, but the casino continued to state it was not received. Despite our intervention and multiple attempts to resolve the issue, the casino did not respond in a timely manner. As a result, the complaint remained unresolved.

The player from Russia made a withdrawal request six weeks ago and provided all necessary documents. After a delayed response from the casino, he was asked to send a video with his face and passport for further verification. He complied, but the casino has ceased communication and his withdrawal is still pending.

The player from Ukraine requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ireland initiated a withdrawal with Bet24-7 but has been waiting for 48 hours without any response. He also submitted documents for verification but doesn't know if those documents were accepted or required due to a lack of communication from the casino. The player confirmed the issue was resolved.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Latvia made a deposit in early May, but it was not credited to their game account. After requesting account blocking, the deposit was not refunded. Despite being asked for verification documents, the casino has not responded to the player's situation. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. The casino asked us to reopen the complaint as they had evidence to provide. This evidence confirmed that the player had played until their balance reached zero. Consequently, the complaint was rejected.

The player from Brazil has requested a withdrawal two days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.