The player from Ukraine had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's documents had been verified and there were no active bonuses involved. The player had expressed concern about the delay in receiving the funds. The casino eventually acknowledged technical problems that had caused the delay. The issue was successfully resolved, with the player confirming receipt of the funds.
Bet24-7 Casino - Withdrawal of player's winnings has been delayed.
Amount: $350
Bet24-7 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Translation
These are scammers who do not payout!!! It clearly states that the maximum time for payout is 48 hours! I've been waiting for my payout for a week already!!! My request for a payout has still not been confirmed! I immediately sent them my documents for verification. They are not replying to my emails!
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7 months ago
Dear xray200,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Translation
14 days have already passed. Requests still not confirmed!
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7 months ago
Translation
I didn't get it. I didn't even get an answer as to the reason for the delay!
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7 months ago
Thank you for your reply, xray200. Have you made any successful withdrawals before? Do I understand correctly that your documents have been successfully verified?
Have you accumulated your winnings with or without an active bonus?
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7 months ago
Translation
Previously, there were no successful withdrawals. These are my first attempts to withdraw funds. The documents have been checked successfully. I did not take any bonuses.
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6 months ago
Translation
I received all the funds with an explanation that there were technical problems! Complaint resolved! Thank you all!
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6 months ago
Dear xray200,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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