BC.Game Casino - general discussion (page 7)

Hello, I have problems with the withdrawal at Bc Games. I don't get a response to my email. The live support just says that they forward it to the service team. The payout has now been canceled. It just says check failed even though small payouts previously worked without any problems

Hi, did the casino give any specific reason why the check failed, or what does it mean to you ? It's pretty little if that's the only thing the casino will say. 

As for the fact that you have already withdrawn from the casino, has your account been fully verified? 

May I know what process led you to resolve several similar cases? I'm quite interested if you could share that with us. 

I can only solve it by knowing specifically what happened

So this is a casino without kyc firstly. Since deposits are made with crypto. However, it is possible voluntarily for a supposedly better service. I have now received a partial payment. Transactions repeatedly fail despite the same wallet address. I'm not given a reason, just that it's being processed and sent to the back to end team. My email was replied to. That they do not process withdrawal requests. I should contact the live chat. And they forward everything. So I go around in circles

Hello, dear user!

To ensure transparency and a safe environment, I urgently request that you explain the entire process of the solution you are actively offering on this forum. Are you affiliated with a company that handles casino disputes? If so, please provide a link to the company's website. There's no need to hide behind an anonymous account. 

Unfortunately, such initiatives are often seen as part of organized schemes that lure desperate people into sharing sensitive data. We've witnessed this in the past, so we want to avoid potentially harmful situations. 

Meanwhile, your posts remain hidden.

Your cooperation is greatly appreciated.

I'm not part of any company or scheme, I simply specialize in this area and I have my own methods of solving these problems, I'm not here to steal money from anyone, I just want to help

Then please publicly here. I'm giving out my data.

If you got a partial payment, at least that's a small success. But, how long has the situation been going on with you still not being able to withdraw the money? 

However, it's strange that the casino can't give you any reason why there is a problem. 

Nevertheless, the fact is that we will have to wait and see how the situation develops. I saw that you have already filed a complaint and I wonder where it will lead. 

Also what caught my eye is that you mentioned: "However, it is possible voluntarily for a supposedly better service." So do I understand correctly that KYC can be done voluntarily ? Do you also know what better service you would get for it ? 

Then if you want to help, what would be the problem in describing your process to do so ? I mean, there's nothing to hide, is there ?

I simply work differently, I only talk to customer service live and via email but I have my own way of talking to them

You would just need to access your account and have access to your declined transactions and then you can talk to customer service with everything you need.

I've felt it 100 times and a ticket is always opened. Now it's back in my player account. I should pay out again. Wait and see

Please describe how you can potentially help players. Frankly, I'm still missing a direct answer, so our position remains the same - I'm sorry.

Could you kindly explain how this will help this unfortunate player? I would honestly love to know because this is kind of strange in regard to the information the player has provided earlier:

"Transactions repeatedly fail despite the same wallet address. I'm not given a reason, just that it's being processed and sent to the back to end team. My email was replied to. That they do not process withdrawal requests. I should contact the live chat. And they forward everything. So I go around in circles!

Please make yourself clear; we only aim to understand what and how you want to achieve.

Update: after several failed withdrawals I received my money. I can't say what it was.

What a relief!

Every positive news is like an energy infusion! 🙂 I think it doesn't matter if you have no idea what has happened because now you have the money and you can decide whether you wish to stay with this casino or try your luck elsewhere - and this is important, I'd say.

So, how do you feel about this casino now? 🤔

I think it's serious. But the service and information is really bad. I assume that the problem was because I deposited with Bitcoin Gold. Which is not common currency. And if the wallet is empty you cannot withdraw immediately. From the looks of it, it's an automatic process.