The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings. Therefore, we closed the complaint as resolved.
BC.Game Casino - Withdrawal of player's winnings has been delayed.
Amount: €3,600
BC.Game Casino
Safety Index:HighSafety Index
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8.9
BC.Game Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I'm having issues with the payout at Bc Games. I'm not receiving any response to my email. The live support only says that they've forwarded it to the Service Team. In the meantime, the payout has been cancelled. It simply states that the review failed, even though previous smaller payouts had no issues.
Automatic translation:
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1 year ago
Dear Stylinio,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Unfortunately no one answers my email. I have already sent 2 emails. And the live chat consoles me that they forward it to the team. I've never had problems like this anywhere before
Automatic translation:
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1 year ago
Hi,
Thank you for contacting us.
We apologize, we do not handle deposit or withdrawal concerns via email.
For further assistance regarding deposit and withdrawal concerns, please get in touch with our live support via https://help.bc.game/en/. Our 24/7 support team will help you.
Have a good day!
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Regards,
BC.GAME Team
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1 year ago
Translation
After several failed withdrawals I received my money.
Automatic translation:
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1 year ago
Dear Stylinio,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
