5 days ago
Hey. It is because we don't deal with sports on our site. So you will not find any bonus here which is sports related.
Always ask support if you are unsure about something. They are trained for these kinds of questions.
0
You will not like what I am about to say, and I apologize, but if you try to look at this whole situation (complaint included) from the casino's point of view, would not you say that they have not been responding because they have nothing more to say? Maybe they are positive the issue has been closed, and they will not be looking into it any further?
Logic would have me say that.
Hello,
I'm sorry to see we've reached the point where it is necessary to respond in the same manner to you. The crux of the matter, as our specialists have explained, remains the same:
"KYC verification is typically completed before your initial withdrawal. Since you have not made any withdrawal requests from any of your accounts, you have not undergone verification. Additionally, as you consistently used a different email address for registering at the casino and did not provide any personal information, the casino was unable to identify and flag you as a self-excluded user.
Furthermore, you violated the Terms and Conditions by accessing the casino from a restricted jurisdiction and using a VPN, which is prohibited.
Unfortunately, we are unable to assist you in receiving your refunds. This complaint will now be rejected. "
I imagine you are more than convinced the casino also violated some rules, yet it was you who failed to play your part.
Did you open multiple accounts?
Did you try to mask your intentions by using the VPN and various email addresses?
I'm sorry to say that, but when it comes to gambling problems, we believe that even under such circumstances the player has to bear some response to protect himself. It is not a stand-alone casino responsibility.
So no, your unjustified complaint has nothing to do with ratings or anything else. Please try to protect yourself from further harm and stay away from casinos providing such a quick registration. Also, always follow the rules.
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
We are not trying to oppose you, but we won't change our view, I'm afraid.