BC.Game Casino - general discussion (page 18)

Hey. It is because we don't deal with sports on our site. So you will not find any bonus here which is sports related.

Always ask support if you are unsure about something. They are trained for these kinds of questions.

Unfortunately, you did not understand the warning I gave you and continued to abuse us here on the forum. Your account will be banned now.

Yes, my account was blocked after I won $45,000, the official representatives wrote to the email that I used the bonuses incorrectly, and then the representative wrote back that there was a technical error and you will not receive the money

Getting this company to respond seems completely impossible - Trustpilot reviews, emails, requests through streamers, Linkedin....nothing....nobody ever replies! What a disgraceful way to conduct what they claim is a legitimate business....3 months of absolute zero. Even lawyers can't get a response!!!

You will not like what I am about to say, and I apologize, but if you try to look at this whole situation (complaint included) from the casino's point of view, would not you say that they have not been responding because they have nothing more to say? Maybe they are positive the issue has been closed, and they will not be looking into it any further?

Logic would have me say that.

Radka..I think having information requested by lawyers and legal documents being sent to them warrants a response from any business. They are taking the piss unfortunately....they do actually reply on Trustpilot and attempt to get Trustpilot to remove the negative reviews - they ask for contact information and never send anything once provided. This company can easily issue a final response - they simply do not do this and ignore everything.

Also, do you find it acceptable that they do not care in the slightest about Responsible Gambling? The lack of responses has been going on a lot longer and has exacerbated issues. Such as them being asked to SE accounts but never doing it etc. This is the big problem with these Crypto Casinos - they think they can do what they like. They don't even follow their own T&Cs!!!!

They could easily come on this thread and defend themselves as well - but they won't do that either as sticking their fingers in their ears and hoping it goes away is their solution.

It is never okay if a casino ignores its players, and I believe that they should always try to communicate and solve issues.

Of course, on the other hand, I also understand the casinos point of view that they can't answer a thousand questions from one player, which are repeating.

So, there always are two sides of the coin, as we say.🤷‍♀️

You're accusing this casino here of not caring about responsible gaming, but to tell the truth, as I read in your complaint this: "The player did not complete KYC verification and violated the casino's Terms and Conditions by using different email addresses and a VPN, preventing the casino from identifying him as a self-excluded user."

Therefore, I believe that in this case the casino really couldn't do much. Right? 

I am sorry that our complaint team couldn't help any further, but it is not possible if a case like this occurs.

I hope next time you'll avoid such situations.

Romi, there was never any KYC verification done by the Casino at any point as has been discussed at length. There were withdrawals made, no KYC. There were numerous requests for exclusion/account cease but these were ignored for months. In fact, the casino only provided a link to SE in May 2024 - accounts had been open since Dec 2022!!

Lets be very honest here - the casino are knowingly breaking their own T&C's around country restrictions and VPN - we know this is absolute fact as streamers from the UK are giving links to UK players and telling them how to bypass the VPN block, same with the US! If you want me to post specific links to this then I am more than happy to. They literally have documented commercial agreements to do this with UK nationals!

I also have evidence of UK players providing UK documents for KYC and these being accepted by the casino. So lets not kid ourselves that any of BC.Game's terms are enforceable here when they don't abide by their own terms!!!

This defence of this casino by Casino Guru here is a bit crazy to be honest - is this because you have rated them so high in your scores? I could tell by the original comments against the complaint "You haven't completed any withdrawals so no KYC would have been done" - there were withdrawals though...and no KYC was done! Then Radka has tried to explain this away with another throwaway comment "Ahh they might only do KYC if its a higher amount"...yeah, well the original statement is wrong then isn't it. This casino are getting away with murder - other cases of people having crypto balances stolen and BC.Game refusing to help etc. So many things.

The crux of the matter is around SE - if SE had been applied initially or at any time over a period of 1 year then none of the other accounts could exist as they automatically block the wallet address! The fact that after email/requests galore they did not apply this for over a year has allowed this to fester.

Hello,

I'm sorry to see we've reached the point where it is necessary to respond in the same manner to you. The crux of the matter, as our specialists have explained, remains the same:

"KYC verification is typically completed before your initial withdrawal. Since you have not made any withdrawal requests from any of your accounts, you have not undergone verification. Additionally, as you consistently used a different email address for registering at the casino and did not provide any personal information, the casino was unable to identify and flag you as a self-excluded user.

Furthermore, you violated the Terms and Conditions by accessing the casino from a restricted jurisdiction and using a VPN, which is prohibited.

Unfortunately, we are unable to assist you in receiving your refunds. This complaint will now be rejected. "

I imagine you are more than convinced the casino also violated some rules, yet it was you who failed to play your part.

Did you open multiple accounts?

Did you try to mask your intentions by using the VPN and various email addresses?

I'm sorry to say that, but when it comes to gambling problems, we believe that even under such circumstances the player has to bear some response to protect himself. It is not a stand-alone casino responsibility.

So no, your unjustified complaint has nothing to do with ratings or anything else. Please try to protect yourself from further harm and stay away from casinos providing such a quick registration. Also, always follow the rules.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

We are not trying to oppose you, but we won't change our view, I'm afraid.

Your doing it again - "You have not made withdrawal requests from any of your accounts"...this is false, there were withdrawals made....there was no KYC EVER requested, not sure what you don't get about that! Regardless they literally did not ever apply SE - their SE blocks the wallet from the excluded account...but they didn't do that for a year!!

Again on the restricted country and VPN - check out these links please which are targeted to UK players by UK streamers. You will also notice they give instructions on how to use a VPN etc. You think this is acceptable? When I and others have signed up through affiliate links provided by UK players. These are commercial agreements made by BC.game....and now some are calling themselves "OFFICIAL AMBASSADORS" of BC.Game.

https://www.backinamo.com/forum/topic/crypto-casino-journey-questions-and-answers/

https://gamblersden.com/

So you think T&Cs really matter to this company?????

I absolutely do bear some responsibility for this, that is not in debate. However, I made every effort to advise BC.Game of gambling issues and pleaded with them to either change sign up process or Self Exclude me where my deposits would not have been able to be made because the wallet would have been blocked. It took BC.Game over a year to apply a Self Exclusion and in that time the damage was done. The lack of response from BC.Game over time has exacerbated an already fluid issue and they will see the consequences of their arrogance.

Hello,

I'll try to explain what our summary means in the context of your last reply. Perhaps that would better clarify why the complaint ended up as it did.

The only procedure that enables the casino to accurately identify the player is the KYC; in the event that no KYC has been completed, the casino was unable to identify your attempts to open additional accounts. It is customary for businesses to confirm a player's identity when they submit a withdrawal request. Unfortunately, deposits do not need identification.

I know what you are saying, but if you have not tried to withdraw money, we have no jurisdiction to penalize the casino for failing to identify other accounts sooner. This is also a good time to remind you that this casino only requests a very small amount of personal information during the registration process. As a result, if you keep changing the few fields that are needed in order to create multiple accounts, their system will not detect a match. To be honest, such a system is unable to identify multiple accounts since it is simple to get around the necessary data. For this reason, I believe that "easy registration" in this way is extremely dangerous for compulsive players. It goes without saying that virtually everyone is aware that a user is only permitted to have one account. The player almost always suffers the consequences of breaking this rule.

Regarding the VPN issue. No, I do not believe that this is a smart method to advertise casinos. However, you, not the streamer, is the one who will register the casino account and accept the terms and conditions eventually. I hate to say it again, but you should always read the rules and use extreme caution when using a VPN, especially in these situations. Seeking clarification on any unclear rules by contacting the support should help to keep things under control.

Simply put, streamers are far from our reach, and I agree with you that not every streamer is an honest one. Which is another reason to check their claims and recommendations at the casino beforehand.

The links are something I would like to send to our data team because we are very concerned about modern streaming going quite out of control, or at least I'd say this part of the industry is missing global safeguards.

Please do not interpret my response as an attempt to refute you; I am just trying to present the facts in a different light. I'm truly sorry you had to experience such a frustrating situation.

We can only hope that by elucidating the distinctions between the everyday reality and the points of view of the players, the players will utilize these experiences to make safer decisions going forward, despite of how challenging such talks may be.

Radka, your response is a measured and fair one and I do respect that. However, I would like to repeat again that I made several withdrawals from this casino and no KYC was requested. As I understand it with BC.game they do not do KYC unless it is a very substantial win.

I am not asking Casino Guru to take this case on anymore anyway - we are way beyond that. Lo and behold BC.game actually emailed me yesterday...not with a response...but another email asking for a "comprehensive breakdown of the issue". It has only been provided at least 10 times, but again I have sent them all the information including a legal analysis done by a Curacao based lawyer. I won't hold my breath for a further response, but I suppose it is progress of sorts.

I absolutely agree on the streamer situation - they are promoting these sites to players in restricted jurisdictions. I provide 2 examples - there are literally hundreds of other examples out there.

Oh,..My bad, thank you for reminding me! I forgot to add this:

Some casinos believe that omitting the KYC is a wise move, and I agree that it might be advantageous for players, but your experience indicates that there are unintended hazards involved as well. Therefore, in such cases, as long as the KYC has not been started, it really does not matter if you have withdrawn or not.

That seems contradictory to me; in any case, I would rather go through the KYC. I'd say, it will not harm the player's experience to have the option to verify the account anytime.

I am crossing my fingers for you; hopefully, there is still a chance to move toward, say, a civil conversation between the casino and you (and possibly the attorney as well).

Even with all the attention I see in the streaming industry, I can not help but believe that this activity is, at best, highly controversial. Your experience is not unique; we should all exercise extreme caution. It would be best not to follow them, in my opinion.

Quick update - On Wednesday 02/10 BC.Game emailed me after 4 months of trying to get a response asking for details of my "queries". Despite having sent this 24 times previously they seem to have "lost" the other emails. The problem I have is that every reply from BC is a generic response and doesn't seem to have come from an actual human being! If the BC.Game rep is reading this then please reach out and lets get this sorted - I have no wish to drag this out in a court and I have offered an opportunity to resolve this amicably rather than me continue to pay for lawyers services. I urge you to get in contact with me asap.

With all honesty, I truly have nothing accurate to add to this... 🙁

I have deposit 100rs on bc game .but the amount is not been credited in my accoint so far.kindly help me in this scam case.

Hey, I guess the first thing I would do is ask the casino support if they know what's going on. Next I would contact the payment provider to see if the money went out without any problems.

Have you tried this yet please? Did they tell you anything specific?

Who else is facing this issue with BC.Game? I started playing with $100, then Had a winning streak. I was able to withdraw frequently, until my bank roll hit $990 then the withdrawal option got suspended. I kept playing, my bankroll went upto $3000 still not able to withdraw. Talked to customer services, they just act stupid with BS comments just to get you frustrated. All they says is wait for internal team respond... This casino should be blacklisted, and stay away from this site

Hello, if you go through this thread you will see that players are solving some problems. When you say that payment methods are suspended, what did the casino tell you? Do you mean that all of them have disappeared or the casino is just reciting your withdrawals? Have you heard from their internal team or still not? 

Nevertheless, you have a complaint and our team will try to help you if the problems persist and you don't hear anything new and can't make a withdrawal. 

But I hope this will end soon and you will eventually get your money. ☘️