BC.Game Casino - general discussion (page 19)

For information - BC.Game have still not responded to legal documents. They are responding on Trustpilot and also trying to get my reviews removed every day. Fortunately Trustpilot have backed me every step so far. It is the lies I cannot stand - on Trustpilot responses saying they have "dropped the ball" and that they normally have "impeccable customer service". Not responding to someone for 4 MONTHS and continuing not to respond after saying all this is NOT good service, in fact its worse than even the scam places!

I mean has anyone ever experienced anything like this? All they ever do is send a generic email asking for the same information once a month - a real person never responds at any point.

I don't even know what to say to tell you the truth. It's sad when a casino takes the time to comment on things on Trustpilot but not on important things. From that point of view, I think they probably have nothing to say and that's why they don't write anything off. 

Anyway, what kind of email do they send you with what kind of reply once a month, what do they request from you? 

The same Copy and Pasted generic email, as below.

"Dear Customer,

Thank you for reaching out to us. 

We value your feedback and are committed to resolving any issues you may be experiencing. To assist you effectively, we kindly request a comprehensive description of the issue you are currently encountering.

The more details you can provide about the nature of the problem, any error messages you've received, or specific circumstances surrounding the issue, the better equipped we will be to analyze and address your concerns accurately.

Your cooperation in furnishing additional information is crucial to ensuring a prompt and accurate resolution to your query. We appreciate your understanding and collaboration in this matter.

Best regards"

I have genuinely had this email at least 6 times now in response to an email detailing EVERYTHING including attachments etc. They do have to formally respond by the 31st is all I can say just now. Watch this space.

I really liked being on bcgames, but they stole my account and never gave it back to me, even though I have proof that it's mine since I have all the messages since I started the game, and does anyone know if I can sue BC games for taking my account since I have all the receipts for the deposits I made, which are more than $

100,000.00 Mexican pesos, all of that invested in my account, they take it away from me without any reason

It would only make me more angry if you say that you described everything to them and it always ends up with the same email. 

However, according to your words, they should reply by the 31st so I'll keep an eye on it and definitely write if something changes, although I doubt it will happen after the same emails they sent you. 

I will be here.

Hi, is the complaint you had a few months ago related to the problem you are describing? I saw that it was finally closed and unfortunately casinos have the power to close players' accounts when they have no money there. It's quite sad but it's true and they can also decide who they want as their player.

I find it strange though that they did that if you deposited there regularly, but I guess they must have had a reason for it. Too bad they didn't tell it to you.

Anyway, I was also thinking why would you want to sue them if you don't have money there, it would probably cost you more.

They have sent the above C&P reply 3 times before and never followed it up. If they don't reply by the 31st then I am happy to post the ENTIRE legal case against them on the 1st as it will already have been lodged in court.

I also thought that something like that was going on and that you were going to take it somewhere higher up to other authorities. They have a few more days but as they have not yet been able to respond I doubt they will do so in 3 days. I am curious and I will see if I can find out something new from you.