BC.Game Casino - general discussion (page 15)
bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something
my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)
https://www.trustpilot.com/evaluate/casino.guru
here you can leave a review of the work of the casino.guru team
Hello! I filed a complaint a month ago, the account was closed without reason.
I had high hopes for your team, but it turned out that it was in vain, no help was provided! We were waiting for a casino representative, they extended the timer once - silence, they extended it twice - silence, they said they would answer soon, they extended it a third time and in the end they gave me a formal reply that I was engaged in exchange rate arbitrage, they were suspiciously dragging out time, and they also closed the complaint without giving me a chance to say a word, THANK YOU!
I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.
If you have any more evidence and you wish to reopen it, please do so at any time.
Great, now one of your team wrote to me by email that they banned me because I deposited a small amount and won a large amount, a representative of the casino wrote to him, it turns out you can’t immediately win a large amount at the casino or what?
I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.
It's garbage because they stole my level 38 account with all my bonuses and funds older than 2 years and the stupid Guru representative believed them. I say that this Guru guy is a fucking sellout or he's with BC, the piece of shit.
Please mind your language, other wise your account will be banned.
I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.
They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked
Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think
They have incompetent support, they will give you an answer but too late
This is exactly what it tells me, my account was stolen and I can't recover it.
That's what you think, or rather, that's what they told you so that they would close the case, but tell me exactly how much money you see in the image I posted. 
Well now according to them they say that I am not the owner of my account and that the verification did not pass because it is another owner and for security you do not need to block yourself, I am leaving, damn dogs sold to BC
Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think
It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.
The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."
Did you try to contact the authority regarding this?
That's what you think, or rather, that's what they told you so that they would close the case, but tell me exactly how much money you see in the image I posted.
Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.
Well now according to them they say that I am not the owner of my account and that the verification did not pass because it is another owner and for security you do not need to block yourself, I am leaving, damn dogs sold to BC
May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔
I'm a bit confused now, to tell you the truth.
The account always belonged to me, only a link that was shared in the bc games chat, I opened it and it took me to a telegram bot in which my account was hacked, I asked support to block my account, which took days to believe me, in the end they did it and they never gave it back to me, now my account is without a floor since my email is unlinked and I tried to log in with the number that I linked but it asks me for verification which they do not accept and despite the fact that I gave evidence, the one who handled my case said that I was fraudulent
Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly
Your representative told me by mail that he is no longer going to respond, excellent decision
The account always belonged to me, only a link that was shared in the bc games chat, I opened it and it took me to a telegram bot in which my account was hacked, I asked support to block my account, which took days to believe me, in the end they did it and they never gave it back to me, now my account is without a floor since my email is unlinked and I tried to log in with the number that I linked but it asks me for verification which they do not accept and despite the fact that I gave evidence, the one who handled my case said that I was fraudulent
Hello,
Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.
in any case the complaint ended like this:
"Dear gudeliamondragon64,
I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.
Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?
