BC.Game Casino - general discussion (page 16)

I'm sorry, but from what I have gathered from this ongoing discussion, everything has been said. If you had quite similar conversations with others through emails, I imagine they also have little to add.

Here on the forum we usually say: if you have new associated information, provide them all to the complaint handler and ask for the reopening. With all honesty though, I feel we are behind this phase. In any case, admins on the forum are not involved. We can't reopen the compliant for you.

This is the end.

I hope the casino also tells you that my account was zero because they didn't block it when I asked them to because the hacker took it from me because I also have those messages since it took them many days to believe me that a hacker had taken it from me and it was their fault that it was zero or they didn't tell you that because apparently you lean more towards the casino, you are not an intermediary, which is neither on the casino's side nor on my side. I think it's just another sellout, but if it's for a few coins, tell me and I'll throw them on the floor for you to pick up.

Could you please try to describe what is the issue you are experiencing now?

We truly cannot understand what you are trying to tell us.🤷‍♀️

Is there anything we could help you with? Do you have any additional information regarding your complaint?

Please be specific and tell us if there is something we could do for you.

I have had an absolutely horrendous experience with this casino who now just simply refuse to respond. They will acknowledge reviews on Trustpilot and then never reply by email. 2 months now of trying to get a response to, what is now, a legal issue. They simply choose to ignore rather than deal with this as their arrogance that they can operate illegal commerical agreements in countries they are not allowed to advertise to is just a bit much. If they want to talk it out on here on a public forum then I am more than happy to do so.

I am really sorry for the whole situation with this casino. I hope that you will be able to get to the best resolution possible.🙏

Well actually I tried to submit a complaint on here months back and it was refused. This company answer to nobody it seems as many ADR's are somehow scared to go against them due to their increasing size.

Hi!

I thought it was regarding your last case against BC.Games the moment I saw your post.

Unfortunately, not much has changed. In any case, your complaint was not dismissed; I suppose it is not the same because the problem you raised was considered unjustified.

I imagine it must be hard to face it, but as stated earlier, "KYC verification is typically completed before your initial withdrawal. Since you have not made any withdrawal requests from any of your accounts, you have not undergone verification. Additionally, as you consistently used a different email address for registering at the casino and did not provide any personal information, the casino was unable to identify and flag you as a self-excluded user.

Furthermore, you violated the Terms and Conditions by accessing the casino from a restricted jurisdiction and using a VPN, which is prohibited."

Let's just hope the lawyers will help you achieve what you aim to achieve.

To prevent further losses, I suggest following:

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

hi Radka,

The reality with BC.Game is they do not ever do KYC unless you win a considerable amount of money. I have never once been asked for KYC in a year and half and withdrawals were made from the site on a number of occasions without any request for any documents of any kind. As for playing from a restricted country - when streamers from your country are openly promoting BC.Game through commercial agreements they have with them and providing links to players on their own websites including instructions on how to use VPN/Crypto etc - then the argument that they don't allow players from the UK is just fantasy stuff made up so they can avoid answering for their complete lack of responsibility when it comes to problem gambling. How can they expect players to follow their T&Cs when they don't follow their T&C's themselves? I have an abundance of proof. I could sit and give you streamers names, addresses and locations and they openly promote this company and play using VPN.

They have had Self Exclusion for a period of time as well - but instead of letting players know they have it they just don't respond to any emails at all. I finally managed to self exclude only a month ago after finding it by pure chance on their site. This company haven't responded to me for at least 3 months now - but hey ho, absolutely legit stuff isnt it. I absolutely refute the suggestion that they applied self exclusion before when I had expressly asked for it on multiple occasions. If it had been SE properly then they would have automatically locked my account on deposit as amounts were sent using the same crypto wallet(I have it confirmed this is their process) so its another serious failure.

In this case, everything you have described here should be good grounds for your lawyer and hopefully you will be able to achieve the best resolution for you.

We surely wish you all the best.

It is good grounds for the lawyers and BC.Game know it and simply do not care. However, they would have taken more notice had we been able to raise a complaint through an ADR here. All they care about is their image. Incredibly they also have a UK site that they have launched, yet all their UK streamers are still using the offshore one!!

They do seem to like replying to Trustpilot reviews asking for "more information". Then you provide said information and they never get in touch, smoke and mirrors with this lot.

Hi, thanks for the response.

If I may, I would remove streamers from this discussion since casinos can easily claim that streamers are not regular players and that using a VPN to play is entirely up to them. Despite how it sounds, I always attempt to remember that this kind of conversation is more akin to a verbal chess match. It does not mean I enjoy it that way.

To be honest, a lot of casinos also do not verify players until after they set aside a specific amount for a withdrawal. However, as I always state, the casino must adhere to its own policies in order to prevent rumors and maintain a consistent, generally impartial attitude toward players.

Although I sincerely apologize that there is not much we can do to assist you, it seems to me that your arguments make a lot of sense from a legal standpoint. I hope the entire process goes well for you.

Would you update us regularly? Not only am I interested in keeping up with the development, I think.

Romi is a paid stooge. Would not take any advice from this scam site.

The excuses and suggestions of accepting criminal behaviour are a disgrace.

You are clearly are grooming and desensitizing this complaintent to accept criminal business practice.

Shame on you and this site.

But scammers are not cabable of shame.

Thats why these feceices exist.

So frustrating......

Hello, I would like to ask.. I created several accounts with the same IP and the same device, which led to the blocking of the withdrawal. can't I use the services or can the other accounts be canceled and I keep one? thank you in advance for your reply

Who knows what you can and can't do at BC.Game - their T&Cs are completely worthless. However, if you followed the alleged T&Cs you would see only one account allowed so unfortunately they can do what the like now including facilitating illegal activity!

but can this be solved somehow? Does anyone have experience with this? in the past we played with friends and wanted to play with the competition, but when we topped up money on another account, we were warned by support that the second account was activated and we should send the money to sleep, but there was nothing like that here, so we ran into a problem... when it's about illegal activity, we didn't use any of the bonuses, we didn't use any bets or online casino (blackjack, roulette) only slots that are random.. they didn't want KYC verification for withdrawals either.. so I want to solve this to have a clear conscience, that's why I came here for advice .. anyway, thank you for your response

I'm not suggesting that you have engaged in any criminal activity - I do suggest that BC.Game, provably, have been. Sorry, may not help you out here as this company haven't responded to me in 3 months - I am just saying you are up against it if you have any issues with this company.

Don't play on this scam project, if you win a large amount they will figure out how to block your account, there are many such stories if you browse the forums

more or less, I don't even want help from them.. I understand that we violated it, they are right, that is why it happened. got into trouble for a few €..

This company, by the very fact they are no longer responding, are already showing their guilt. Regardless of what anyone says and does on here they will be held to account, openly and in the public eye. Not allowing ADR's on here and providing reasons that aren't even facts hasn't been helpful - but BC.Game will be held accountable.