1xBet Casino - general discussion (page 4)

I think you have already expressed your position several times. I understand that it seems quite long for that amount of money, but that's the way it is in casinos sometimes. And that's why I recommend that if you don't have any problems in a casino, then I wouldn't look for another one, because as you can see it's not the same everywhere. 🤷‍♂️

Today I made some bets on 1xbet because I considered that the lines were high and possible, I found out that my account is blocked and that they are investigating whether there may be fraud on my part. It's incredible, they tell me that they will have the account suspended for as long as they think necessary. I await a response.

So did you request a withdrawal and only then your account got blocked? Did anyone explain to you the reason for investigating?

as I said

if you win here your account and balance are suspended for further verification

its about longer than 2 weeks

its almost every time you withdraw

so it’s pretty ridiculous playing here

Possibly it was because they were betting at a rate that was very out of the market, but that is their own fault. If they offer a very good rate, are they going to restrict each player who bets on it? It's ridiculous, they are responsible for those fees

Just wondering, has anyone actually ever received a refund/compensation from 1xbet or similar casinos for things that they did wrong?

During almost 2 years, I kept trying to get my account limited and/or blocked without success. They kept asking me for reasons, and delaying the process.

Today, after i requested again a simple daily limit of my deposits, they blocked my account and logged me out, without asking for anything. A good and fair online casino will never delay or hinder your request for responsible gaming measures, you do not have to provide anything other than a simple request to the support team to block/limit your account. I tried for 2 years without success to put RG measures to my account, and when I didn't ask for it, they instantly blocked and logged me out, without even giving me a chance to keep talking to the chat support, or even withdraw any money I might have had in my account. I cant even check anything inside my account, because it literally doesnt allow me to log in. Very weird stuff from this casino, and very shady.

Hello,

To me, it seems you have been aiming to close our account for quite some time. Yesterday it became a reality, though under a bit of unusual circumstances. Am I right so far?

Just to exclude one of the most pressing matters, I would like to ask you whether there is an active balance in the account or not.

Another question comes to mind. Would you say this matter is similar to your current complaint about another casino? I'm trying to figure out whether you have mentioned the specific problem due to which your account should have been closed immediately.

As for the refunds, I'll leave that question to others. In any case, feel free to submit another complaint. Responsible gambling topics are always worth a decent investigation, I say.

Hello Radka,

I indeed had been trying to close my 2 accounts for a long time ( 1xbet and Betandyou) and always to no avail. You are right, although, for the 1st time in almost 2 years, i did Not want to block my 1xbet account, i only asked for a limit of my deposits, and they suddenly block my account. There was no active deposit, thankfully, but even if there was, i wouldn't be able to take it out, as I am not able to log into my account due to the unprompted block.

If I request several times to have my account blocked or with limits applied, and I provide documentation, shouldn't I be allowed to have such measures in my account? Most casinos I use have a built in system to allow me to apply measures to my account, these ones, not only they do not have such measures built in, they do not apply them at my request.

Curiously, this matter is similar to the one from the other casino yes, these are the 2 casinos I used, as they share equal layouts and are most likely from the same Mother corporation. I had a decent time when I first created the accounts, but then the problems started rising and I saw both casino true colors. Luckily, I haven't been using the other casino at all, and this one very little, but even without using much, it was enough for this to happen.

I will pursue the reimburstments on the other casino, and maybe this one, but this one I don't have that many evidence compared to the other casino, and I know for a fact, 1xbet does not settle any complaints, as their ToS have fraudulent clauses, claiming they are not to blame for some of their mistakes.

I made a deposit of 20 PEN by bank cards (VISA), after playing and winning at the casino, I have tried to withdraw an amount of 25 and 50 PEN by the same method (VISA), I have tried many times and in no case is it possible with the response of Declined by operator. Payment processing error

Is your account fully verified at this casino?

You should always contact support whenever this kind of issue appears and get some explanation of what you should do. Have you tried that?

Please let us know if you need any help from our complaint team to try and resolve it.

Yeah. My account has been verified for 5 years. No department responds. They ignore my emails. I have sent email to the Support team, block team and complaints team. 0 answers in 3 weeks. Absolutely awful customer support.

I will see how I will proceed. Thanks for the help 🙂

The answer was to a different player but I probably wouldn't have waited if I was in your shoes. It's pretty much ignoring you based on what you're saying and I'd rather take action. Let me know if you decide to do so.

Did they pay you your complete money?

You can check the information here in the complaint if you're interested.😉

Do you experience an issue yourself there? Would you like to tell us about it?

I am writing to seek urgent assistance regarding a deposit issue I am facing with 1xBet. I attempted to deposit 50 TND into my 1xBet account using the payment method specified on the website, HAMUSH CASH. Unfortunately, despite completing the transaction over 2 hours ago, the funds have not been credited to my account.

I want to highlight that the 50 TND payment has been successfully processed through the HAMUSH CASH payment option, in accordance with the instructions provided on the 1xBet website. However, I have not seen the deposit reflected in my account balance. Additionally, when I reached out to 1xBet customer service for assistance, they claim that the payment option I used is not supported on their platform, which is not true.

As a loyal reader and user of Casino Guru, I am turning to you for help in resolving this matter promptly. I kindly request that you investigate this issue and provide me with guidance on how to proceed. It is crucial for me to have the deposit issue rectified as soon as possible to continue enjoying the games and services offered by 1xBet.

I deeply appreciate your expertise and assistance in this matter. Your prompt intervention will be highly valued in resolving this deposit discrepancy swiftly.

Thank you for your attention to this urgent matter. I eagerly await your guidance and support in resolving the deposit issue with 1xBet

This kind of issue you experience can really be frustrating, and I understand that you'd like to get it solved as soon as possible.

Unfortunately, as Nick explained in your complaint, even though we would really like to help, our hands are tied here, and it needs to be solved with the payment provider.

Thank you for your kind word and for believing in us, and be sure that our complaint team always does everything possible to get all the cases solved, but there is nothing much we can do here right now.

Please keep us informed about all the updates regarding the situation, for sure.

Have you already reached out to this payment provider to check out what could happen there, though?