1xBet Casino - general discussion (page 2)

Hello everyone..I seriously need help and suggestions from anyone who has undergone the lengthy process of account verification with the 1Xbet security team. My account has been locked with about 2000 USDT since 2020.. I have sent series of documents to their postal address in Ukraine and all documents were received, At the moment I have requested to upload a valid ID on their website, after uploading the ID, they kept responding with a quoted text that says my account is under verification,I should follow the instructions on the website. Its been four years of this back and forth. I need help from anyone who has successfully passed through this stage . Thanks

Hello there.

I'm very sorry you found yourself in this unpleasant situation. It seems a very very long time to wait for the verification process to be done though. When was the last time you have any correspondence with the casino?

Allow me to ask, have you ever considered to file a complaint? In my opinion it would be a wise thing to do in a situation like yours. Just have in mind please, that due to the fact that as you said all tis has started way back in 2020, I can not assure you that our team will be able to proceed with the complaint.

You can submit the complaint by clicking/tapping on this link, if you need any help, do not hesitate to contact us please and let's hope for the best 🤞.

Will wait for your answer.

their T&C says they can suspend accounts without providing any reasons.

this means along their T&C they can suspend accounts WITHOUT ANY REASONS.

wed better make a claim against Curacao eGaming for permitting such a T&C.

or stay away from casinos like this.

they deliberately doesn’t request verification before you win alot.

if u win big, they request weried verification documents to delay or reject your withdrawal.

they are criminals

this casino is completely a scambag u should avoid with all might

so many claims about withdrawal.

this means they are in financial crisis.

could go into bankruptcy anytime soon i think.

finally ive sent them all documents that they requested, but they requested more clearly taken photos than what ive sent them, although they look clear and visible enough.

conversations with security team of 1xbet mostly goes in vain and big waste of time.

should consult gaming administrators outside this casino.

alot of refused withdrawals

AVOID here

I have read all of your posts here and in your complaint, and I can see that you have problems with the KYC, right? We always recommend that players fully cooperate with the casino and send all the documents needed. Bear in mind that they need to be in the right format and of good quality when it comes to the pictures. It is really important in order to pass the verification, which is needed when withdrawing the money from your account. If you refuse to provide everything, the casino will surely refuse to pay you, and we are, unfortunately, not able to help in any way.

Please let us know how your verification is continuing.

ive sent all documents that requested.

how can you say its my fault that they dont approve my documents? did the casino show you what ive sent?

i reluctantly provided them photos and screenshots, and all those are clear and visible enough.

and why do they refuse to request things all at once?

can you explain why??

im not gonna play here again and keep telling players to avoid here.

at 1xbet casino, its first time i’ve experienced a refusal of withdrawal.

i heard of here above an average one of biggest casino here.

anybody experienced the same thing?

Hello,

I'm not convinced anyone has suggested you are to blame for the incomplete verification procedure. Especially if we have no idea how the selfies you tried to get approved look.

The point is, that no one can pass this verification on your behalf, so the better you try to cooperate witht he casino, the higher the chance to pass the KYC eventually.

Thus, I would say that the idea you mentioned in the complaint

"but the last email was a photo about me holding ID and phone next to my face taken with another device.

and they dont say this is the last thing i should do. so i stopped doing what they tell me to do and came here." won't resolve the problem.

Frankly, I don't know what complicates your verification, but I know from many experiences that stopping cooperating is a mistake.

One way or another, I would do my best to pass the verification, because a complaint is a time-consuming consumming process. You may be quicker on your own, if you try, who knows. 🤷‍♀️

Naturally, I am hoping the problem can be fixed to your satisfaction.

I moved your other post concernig the same topic here to keep the conversation eaysier to follow. These official casino threads are more likely to trigger player's attention anyway.

Just a sumary: The key to being able to even get the withdrawal accepted is to pass the verification.

To find what others have experienced so far with this casino, I suggest browsing its user reviews 👈

Maybe you will find something handy there.

im saying the process if verification is unclear and unfair in this casino

about 250$ locked in, more than a week passed since it was locked

and several withdral histories

this is a refusal of withdrawal in fact

i say ive sent all documents requested

i think Casinoguru should rate this casino under average for players not to fall pray of them.

LOOK HOW CONSTANTLY players make complaints against here

TOOO MANY unsolved claims

i looked up to this casino at AGs

its rated 2/10 (★★☆☆☆☆☆☆☆☆)

lol

the biggest mistake of mine to have chosen this one

Okay, so if you have sent all the necessary documents, have any been accepted or rejected ? Do you know anything more or not ? As mentioned before, it is mandatory to pass it successfully in order to withdraw, so that's why you probably don't have your money yet. 

Also, since you have an open complaint, our team will try to help you if you don't know what to do anymore. 

So let me know how your situation looks.

all they requested and ive sent

ID, ewallet screenshot and selfie with ID and email from them on PC

rejected

selfie , which is visible and clear enough

accepted

theyve never said anything got accepted. they only rejected things.

they request me selfie again

holding ID and device with their email open

they refused to request what they need all at once

they are going to keep requesting things one after another, till i give it up or think it wast of time and stop replying

You know, I have no doubt that you're convinced they try to evade successful verification. But are you 100% sure you met all the requirements? I mean, what a player sees as a top-notch selfie or best-quality photo may not be recognized the same way from the casino perspective.

We see that almost daily during KYC complaints.

I also browsed the emails you provided, and at least to me, it seems that the instructions are quite complex. Not easy to follow. But in any case, it's really better to try to fullfill all specifics.

How about asking someone you trust to help you with the PC photo?

Don't worry, you are more than welcome to meditate about the whole process's effectiveness; it just feels natural to successfully finish it first and get the money, I'd say.