1xBet Casino - general discussion (page 14)

Hello, do you think you can try talking to me like a person? Because here on the forum you won't get very far this way.

Besides we do not resolve compaint on the forum. Kindly wait for the mediators to consider your request.

Hello, I apologize if my previous messages seemed repetitive or unprofessional. I am just very stressed because my deposited funds (500 INR) from 26th December have not been credited yet, and I am struggling to get the specific 'ARN' number from my bank since it was a UPI transaction.

I understand that complaints are not resolved directly on the forum. I will patiently wait for the mediators to review my request and the evidence I have provided regarding the UTR/RRN number. Thank you for your guidance."

Hey, this is much better, now I can talk to you. Of course its frustrating, and I get it. No worries.

I also appreciate the clarification.

UPI transactions can sometimes be a bit tricky, as not every bank makes the RRN easily available to customers, if I recall a few cases correctly. So, if your bank is only able to provide the UTR for now, please let the casino know. They can then decide whether the available information is sufficient or whether any additional confirmation from the bank would be helpful.

For now, I think you've done the right thing by providing the facts you have. The complaint specialist will review everything and let you know if anything else is needed. Okey?

"Thank you so much for understanding my situation. I really appreciate your professional and human approach.

As per your advice, I have already informed 1xBet multiple times that this was a UPI transaction and provided them with the UTR/RRN number (12 digits) and the official payment receipt. I have also explained to them that my bank does not provide an ARN for UPI payments.

I am happy to provide any further confirmation or bank statements if the mediators require them. I will now wait for the complaint specialist to review the case. Thank you again for your support and guidance."

Hello, you're welcome. In my opinion, you did everything you could for your side. I assume the casino support did not accept the current situation. It is not ideal, but my colleagues from the complaint team will respond to the request as soon as they can. I expect all those documents comes handy later on, so please be prepared.

How are you doing, anyway? I hope you feel better at least slightly.

Dear Casino Guru Team,

I am writing to express my strong disagreement with the rejection of my complaint. This is completely unfair. Following the instructions and conditions set by the casino's security department, I am only requesting the refund of my original deposited funds, not any winnings. Please review my case again and help me recover my initial deposit.

Well, based on what I saw, the complaint summary stated that you provided some false information when registering your account. So I don't think our team will reconsider the case again or that you will receive all of your deposits back.

Worse casino i have been waiting 7 weeks for my withdrawal still has not come also around 80000rs not credited while using upi payments lost over 5 lacs in 2 days. They only credited 10000 rest keep on giving me crap and then I've given 3 bank statements to tell them 80000 not credited but only 3 payments query at a time only 1 sorted in 2 months 40000rs bank transfer not credited and live agent says the same message everyday then wanted me to record my phone while logging in to my banking app I had refused because of security. Never been asked that. I have been complaing to speak to higher authority but no response

What do i do

Ram

Hello Ram, this whole thing sounds terrible. I understand that showing the casino you can actually access your internet banking feels weird. On some rare occasions my colleagues even suggested such a step to help carry out the verification. In any case, I recommend lodging a free complaint through our resolution center; my colleagues will try to help you pass this frustrating phase.

Are you in, please? Feel free to follow this link 👈

I'll help you with anything you may need along the way, ok?

I am filing a formal complaint against 1xBet regarding the unjustified confiscation of my legitimate winnings and the permanent blocking of my account.

Account Details:

• Casino: 1xBet

• Account ID: 1794900253

• Claimed Amount: $4,629 USD 

Summary of the Issue:

After successfully winning $4,629, I requested a withdrawal. Instead of processing the payment, 1xBet immediately blocked my account. The reason provided was "multi-accounting," based on a flawed automated decision (a false positive due to a shared IP address).

Cooperation and KYC:

I have fully cooperated with their Security Department. I submitted all requested KYC documents (government ID, proof of address, bank statements, and selfies) which clearly prove I am a single, legitimate player.

Breach of Terms and Ignored Communication:

Despite completing their KYC requirements, 1xBet refused a manual human review of my case. They completely ignored all my follow-up emails since September 28th. They are employing delay tactics and psychological manipulation to avoid paying my legitimate winnings.

By confiscating my funds after successful KYC verification, 1xBet has severely breached its own Terms & Conditions and consumer protection standards.

Desired Outcome:

1. Urgent human manual review of my KYC documents.

2. Unblock my account.

3. Pay my full winnings of $4,629 USD. 

I have attached screenshots of my withdrawal request, the KYC documents I submitted, and the unanswered emails as evidence.

Thank you for your assistance in this matter

Indeed, this company is extremely bad / Two years ago, I made a deposit of $1,003 and managed to bring the amount up to $20,300, but unfortunately, I lost it. However, when my balance reached $15,000, I found that the odds for the market I constantly bet on became lower than other accounts. I spoke to customer service and found them stalling unnaturally. It is considered a "soft" company and not a good one; there are better companies out there.

I completely agree with your review. I had a very similar experience. I was waiting for my withdrawal to be processed, but they suddenly closed my account, accusing me of having multiple accounts. This was caused by their AI/machine learning system flagging my account because I was using the shared Wi-Fi of a café. There were other players in the same café logged into the same network, which incorrectly triggered their "multiple accounts" detection. This automated system is flawed and is being used as an excuse to confiscate funds from legitimate players. They should review these cases manually instead of closing accounts unfairly.

Sharing a café’s Wi-Fi with other players doesn’t, by itself, establish that you operated multiple accounts. However, we can’t confirm that the shared IP or an automated system caused the restriction without seeing the casino’s explanation.

Did 1xBet explicitly tell you that the accounts were linked through that Wi-Fi connection, or is that your understanding of what happened? Also, were the $4,629 winnings from casino games or sports betting?

Your complaint is already awaiting review, so please give our team time to assess it. They’ll contact you if they need further information. Successful identity verification is relevant, but it doesn’t automatically settle a separate multi-accounting allegation.

You can also share the exact wording of the account-blocking message here, with personal details hidden, so we and other readers can better understand what the casino actually claims.