1win Casino - general discussion (page 35)

Don't expect much. They just block my account after a month without even telling me why. And they also use Bonis phishing accounts. They blocked all the accounts here and there.

This is the worst casino, it's a site that doesn't give you money if you just win.

They don't pay you. They are criminal casinos at worst.

I'm blocked for the same reason

They say this is a rule violation, but they don't say exactly what rule violation it is.

It's just a scam criminal casino

It's just a scam criminal casino. They block all users for the same reason and don't refund their money.

You're welcome, I'll be waiting for your next messages, I hope they will be positive.🙂

Hi, this is exactly why I don't like it when a casino gives a deadline and then doesn't meet it. What payment method did you use? Sometimes it doesn't really depend on the casino and they don't have everything in their power regarding the withdrawal. For example, if they have a 3rd party provider that they use for these processes, then it can be a delay on their side. That's also why I asked what payment method you use because depending on it the withdrawal can take a long time. 

But are you withdrawing for the first time?

I guess I'd start by saying that we wouldn't try to help you if we were "turning a blind eye" so please don't overthink it. I have seen that Jozef is trying to help you in your case and the casino has apparently emailed him. It is quite common in this area that not everything is provided to players, because then they might know how to work around some things. You don't have to worry about us making unfair decisions, Jozef will take a look at it and evaluate if what the casino sent is enough. I believe he will give you an explanation afterwards, whatever the outcome. 

The fact that you have money there for so long I understand is not pleasant, I would feel sad and frustrated myself. But talking bad about us while we're trying to help you is probably not the smartest thing to do.

So, as much as I hate to say it, try to wait for the complaint to be resolved and then we'll see if the casino is as much of a scam as you say it is. 

It's not just me. It's their typical tactic. They block your account for the first 7 days, then 14 days, then 30 days, and then they don't give you your money back. There are so many posts here that say the same thing. They are a criminal group.

We also take care of what other players write around the forum; the problem, however, remains the same. one thing is an opinion; the second thing is whether we are able to prove something so "elusive." As far as I can tell, for instance, some casinos act like this because they have a preset plan for how to approach certain unclear situations, but that does not confirm undoubtably that the casino does this to make players lose the winnings. Does it? It quite depends on how the casino explains the situation through the official complaint.

Every time you have suspicion, gather evidence and submit one. In these situations, the complaint typically reaches a stage where the casino representative gets invited to clarify all the events.

I believe a fair outcome comes from comparing both sources of description - yours and the casino's too.

Holds on, please.

It's not just unfair. They don't pay out the money to users who sent money to the illegal voice phishing account in Korea because the deposit withdrawal account in Korea was frozen. They block the account without providing a valid reason and don't pay out the deposit. If there was a problem, they should have provided a valid reason and told me that they are investigating a certain part, but they don't give me a clear reason. The result is that they don't give me a clear reason. The reason they don't give a valid reason that users can understand is because they are unfairly extorting money from users. I know that many users are going through the same trouble. I've used many online casinos, but this is the first casino with so many problems.

I used LUCKYJET at 1win, but the withdrawal... keeps getting delayed and I can't withdraw it... People in other countries say they can withdraw it within 10 minutes... Why is that?

I agree with you that if the casino was aware of any issue, be it restricted payment provider or option, the fair approach is to always inform the players and suggest solutions.

Therefore, I believe it's crucial for the complaint to advance to the point where the complaint handler, at the very least, requests an explanation from the casino representative.

Just yet, we may only speculate on what they have been doing and why. But that would not be the best idea, if you ask me.

If I am not mistaken, this was your first completely bad experience, which astounds me. Hopefully, the complaint will at least assist you in obtaining some sort of resolution!

I think perhaps neo09092 has some clues on that.

Have you spotted the part of the previous posts saying, "They don't pay out the money to users who sent money to the illegal voice phishing account in Korea because the deposit withdrawal account in Korea was frozen."?

It's just a trash casino

I hoped you could assist other players in comprehending the "illegal voice phishing account in Korea" and the "frozen deposit withdrawal account in Korea." For instance, I could certainly benefit from a deeper understanding of the events.

They said to wait for payment for 7 days

If you don't withdraw within 7 days... it's just a scam site...

Their typical method is to block accounts for 7 to 14 days at first, then for a month, and then for a month.

This casino is just a scam casino. Typically, their method is to delay the deposit for 7-30 days after the player wins and then block the account. In this situation, they hope that you play with the deposit and lose all your money in the game. They are a scam casino that does not block the game itself, but does not allow the withdrawal of the deposit. We usually stop the player from playing if there is a problem, investigate the account, and block the account, but they are a place where you can play but not withdraw. They are a really vicious scam casino and a criminal organization that commits many crimes. They are a group that commits many crimes such as voice phishing, fraud, and extortion.