1win Casino - general discussion (page 34)

This sounds really frustrating to not know what exactly is going on.

May I ask if they at least sent you an email with some explanation?

It is really unprofessional to not explain the reason.

How long do you play at this casino, and what kind of games, if I may ask?

Maybe our complaint team would be able to help you out. The only thing is that we have no department dealing with sports bets, so if you bet on sports, I am not sure if we can intervene.

Please let us know.

I can see from your complaint that you experienced some issues with your withdrawal, and our team is already working on your case. Even the casino is active in the complaint thread, which is a good sign they are willing to sort everything out.

I hope that it won't take long and everything can be explained.

May I ask how you found out about this information you wrote, please? Can it be proved somehow?

How often does 1win have problems with player deposits?

I believe that you can find a lot of information in this thread or even when reading the user reviews for this casino.

Have you experienced some issues? Could we be of any help, perhaps?

I'm having trouble withdrawing money from my account, please kindly help.

May I ask what kind of trouble do you experience?

I can see that the casino replied to you and informed you that you need to wait, as I can simply say.

Is there any kind of issue, please?

When exactly have you requested the withdrawal?

And have you thought about filing a complaint? 🤔

Maybe our complaint team would be able to help.

Yes it's been 14 days but still my account is frozen and I'm worried. Just wondering if this thing happened to anyone on this platform before.

I have seen, or at least I remember, that in some cases the casino did investigate the gameplay. Is that what you are going through as well or is there something else involved such as account verification?

I saw that you managed to open a complaint, so our team will try to help you if it takes longer than the 14 days Veronika mentions. 

Of course the important thing will be not to do anything with the money and especially not to lose it and leave it until everything is sorted out. 

I believe it will be soon.

Hello Thanks for the reply!

I was not even making any profits, I kept losing and suddenly one day I got a notification when logging in says "My account has been blocked" and then I write to the support and they unblocked the account immediately and I thought everything went normal so I made another deposit and played Blackjack and take some profit when I tried to withdraw the money, it wasn't even gone for processing, I have waited for 2-3 days still the same, the withdrawal remained pending, so I decided to talk to the support via Email and they send me a secured link to upload my docs and to complete selfie verification, I have done everything they asked for and the next email I received was that In 14 days I will receive a email from them after checking my game history and its been 14 days and still no response from them, So I'm worried. I have attached the screenshot of my email, kindly check. HOPE YOU GUYS UNDERSTAND MY PROBLEM!!

I understand it is mainly about verification. So let's give the casino the 14 days we allow them and if nothing changes, then we will contact the casino. A month seems like a long time and I think if they need some additional documents they can ask for them sooner, but we'll find out. 

So, let's keep calm and wait and see how the whole situation develops. 

Can you handle it?

Sure! I'll wait for another week! Thank you for your response :))

your account must be frozen too... talk to to support via email

Just give up after 7 days, then 14 days, then 30 days, it's a typical scam.

These are fraudulent companies. Many victims are not getting their money back.

You are a liar. You are turning a blind eye to the illegal activities they are committing and the countless people are not getting their deposits back. Don't speak for them. They are a fraud. They are a criminal organization.

They are a criminal group. The exact reason for the account suspension is not clear.

There is no mention of blocking accounts for any reason. They just block accounts for some reasons according to their rules. But they don't say exactly what the reason is. They say it vaguely. How can any user understand this?

They will never pay you after 14 days or even after 30 days. They are a fraudulent criminal group.