1win Casino - general discussion (page 36)

How much money did you pay here?

I'm going to receive 990,000 won now. But my account was frozen due to voice phishing.

I have been trying to withdraw money since October 24th and I have not received any response.

I spoke to support, sent emails, sent account validation and still nothing.

Hi there, It's understandable that you hold such opinions, especially considering the first two posts you've written about your experiences. However, the most common notion of scamming that most unhappy players hold dear is what you mentioned last.

I still do hope you will help me understand the part about the illegal voice phishing and fromze accounts.

Since this is my third request, I will be more direct, though.

What does this phrase mean, please?

"They don't pay out the money to users who sent money to the illegal voice phishing account in Korea because the deposit withdrawal account in Korea was frozen."

Thank you in advance.

In my opinion, the problem arises when you are unable to withdraw clearly collected winnings without breaking any rules, and when the casino ignores you. The scam actually means the casino has never intended to pay out anyone. While this casino does pay out, it's not a pleasant experience. I'd say.

Hi!

it seems like the complaint team will have a chance to investigate the delay. The complaint's few pieces of information suggest that you have never received verification; could you please confirm this?

Could you please tell me about your most recent correspondence with the casino? It might be a clue... Either way, filing the complaint was a really good idea. I will be curious to hear the casino's version of events if they can not get this resolved right away.

1win Casino's Korean deposit and withdrawal account is involved in phishing, and my account that received money from that account is also suspended. They do not use legal accounts in Korea, but illegally borrow other people's names to use accounts. Such accounts are often involved in illegal activities. This is a malicious casino that does not return deposits to players in order to recover their accounts that have been suspended.

Oh, I was truly unsure whether I got that correctly, but this is serious! Thank you very much for helping me understand that. I believe that the local laws and restrictions differ significantly from those we are familiar with in Europe. Therefore, it is crucial to share this information.

May I inquire if your personal account is being investigated at this time? For example, has the bank been involved in any way in getting your account accessible again?

I see that the casino representative has been invited to join the complaint thread and provide the casino's perspective. Would you kindly keep me informed here on the forum in case I do not keep up with the response there?

My account is currently in a suspended state and my bank account will be normalized after the criminal proceeds are refunded. This period will take about 4 months. After all the measures are completed, I will be able to access my bank account and a significant amount of my money will be seized.

I'm honestly shocked!

There is at least one thing I find hard to believe. Despite the incomplete investigation, you say you know a lot of my money will be seized. My assumption is that the money might have originated from the casino, leading you to anticipate its seizure. Or am I understanding this incorrectly?

Hello, I was never confirmed that the verification was complete. I sent the data requested by support to the email they provided me on November 13. They asked me to wait 15 days but I have not received a response.

Thank you for that.

Now we need to see what our team will be able to find out then.

Are you in contact with the casino, or not at all?

I try to contact them but they don't respond.

After 15 days, and even then, they won't give you your money back. Give up.

That's the law in Korea. The law in Korea is that if it's designated as a criminal account, the victim will be refunded. The account will be suspended and the money in it will be refunded to the victim.

Does it apply to all online casinos, though? And what does it mean "criminal account?"

It is hard to believe that it would work like this for casinos all over the world, I have to say. 🤔

It's Korea, not the world. What is a criminal account? It's a bank account used for phishing and other crimes, and other accounts from which criminal proceeds are transferred can be canceled if they prove their legitimacy, but if not, they will be returned to the crime victim.

This applies to all countries that allow bank transfers. 1win is a criminal organization if they are committing crimes in this way in many countries such as Korea, Japan, China, Thailand, and the Philippines.

That is why I said all over the world, of course. So, Korea is there as well. No? 🤔

May I ask if it is prohibited in Korea to play in casinos like this one, though?

Because if it is so, it's always better to stick to the ones you are allowed to avoid any issues and be protected, I believe.

Yes, it is illegal.

And that is exactly why you actually shouldn't be playing there, in my opinion. So you could be protected.

I really hope that our team will soon come to the best resolution of your case possible.