1win Casino - general discussion (page 26)

Hmm, I think that should be fine as these are common things the casino needs for account verification. Have you sent the documents to the casino yet or are you just about to ? I think it would be best if you cooperate to make everything go faster. 

However, if you have already sent everything and are now waiting for the result, you will probably have to be patient.

Good morning,

I have a 1win account and in recent months I have always managed to deposit and withdraw within a few hours without too many problems.

I noticed that for more than a week every withdrawal made (50-100 but also an attempted €400) remains in the "waiting" status (in yellow). I write from Italy.

What do you recommend me to do?

I would like to withdraw all the existing funds out of necessity (approximately €200 already requested out of approximately €500).

Thank you

Hi, how long have you been waiting for? We give casinos 14 days, so that's why I'm asking. 

Have you tried asking support what's going on and that you used to get the money quite quickly but that's not the case now. Maybe they have some technical problems or something like that and it would be good to know. 

So to start with, I would suggest you check with them and see what they tell you. 

Hi, I've been waiting less than 7 days, so I'll wait at least 15-20.

I haven't tried contacting support yet, should I do it before waiting 14 days (so today too) or after?

Thanks for the support! 🙂

Sure, just inform them that you have been waiting for the money for a week and what's going on. I think they should give you some reasonable reason why it's taking a while, and I guess we'll find out exactly what is happening. 

When you try it, let me know what they said. I firmly believe that you will have your money soon and if not then we will try to help. 😉

1win casino is not bother about anything !!

I am mailing them everyday for just a response but they are ignoring me like hell!!

They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.

Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.

Hello casino guru.

It's been 31 days since I can't withdraw my money from 1win casino, before I did it very quickly and normally but since April 1st of this year they won't let me anymore, they told me to send an email to their support, they asked me for photos of my documents identity card (DNI) and my services from where I live, I already sent them everything they requested, and they sent me an email indicating that the verification takes 14 days and it is possible that 30 days, well that period has already passed and I still receive messages like If it were a robot indicating to wait 14 days and if possible 30 days. and no one from their support who has telegram on the page no one helps me with this problem they are causing me

Please help me get my money released, which is not even profit 🙁. waiting for your support. Thank you

Hi, I noticed that you filed a complaint right away, which is a good step if you waited so long to verify your account, and what you got as a response when you waited was that you had to wait again. We give casinos exactly 14 days to sort out the KYC or withdrawal process, so I think that's enough to keep you waiting for another month. 

Regarding the documents, you have not received any information about them, so have they been verified or do you still have to send something ? Did you play with any bonus here or not ?

Let me know and if the casino ignores you our team will try to help. 

Moreover, it feels like the casino representative is not actually willing to respond to the complaint either.

In my opinion, ignoring players and their concerns is the worst mistake. Let's hope someone will respond to us eventually 🤞🤞.

I noticed that you mentioned your account was blocked due to the 10.3 p clause of the general condition. Do you know what does it actually mean, perhaps?

Does this clause provide some clues for you?

I can't help myself, but to me, it sounds the same, like in the case of jayp68437's complaint.

Frankly, I also found out you recently mentioned you had lost the money. Is that so, please? I hope I made a mistake here, because that would complicate the compaint dramatically.

You know, we can't demand payment if the player lost the balance during the complaint process.

Of course, it does not mean there have not been unnecessary obstacles on the casino's side, yet from a logical perspective, a lost amount can't be recovered.

Well, let us know, please.

I have money in my account, but that time to wait obviously you want to play, but I still have money in there. I can't get it out. For KYC reasons, the email indicates 14 to 30 days, we have now gone 32 days without knowing anything. and like a robot they keep saying to wait 14 to 30 days. when the deadline has already expired.

On top of that, I'm a loser in that casino. I don't know why there are so many obstacles.

Atleast you get a reply !!

I don't even a get a reply from security team.! They are just ignoring me like hell!

I have had my account since May 19, 2022 if I remember correctly I was always able to make withdrawals normally and very quickly that is what I like about the casino but since April 1 nothing at all

I sent the documents for the KYC and to date they have not verified them and the time they determine has passed.

I didn't play with any bonus. The casino has ignored me since April 1, they only send emails as if they were a bot indicating that I should wait 14 days to 30 days from the solution

It's a robot that does it, you can see it clearly.

Yes !

They are just playing with our emotions! As we can't do anything about it ! We can just request them to response us and they are just ignoring like hell!! We don't have any other option than to request them !

You can see I have file complaint against them in Casino Guru ..but they are not bother to response even casino guru..just after 3 days from now my complaint will be closed and marked as unsolved. Then what will happen next?? Nothing at alll!!!!!

I won't get my hard earned money on any cause I know that!!

Did you got any kind of reply from 1win security team other than wait for 14-30, days ? Please let me know if you get any reply !

No, no other answers are robots that answer that 😔

Can you please contact me on my Email I'd please .

jayp68437@gmail.com

Please send me mail.!

Dear Jaro,

It's been almost 45 days since I am waiting for thier response, as they told me to wait for 14 days and maximum time it would take was 30 days for additional check.

But it's been more than one and half month !!

They are not even responding my mails anymore.! I have hard earned money of 900$ USD .

I can't let them go this way ! If anyone could help me please do!! As they are not even replying my complaint here at casino guru too!

Then it is good news when you say that you have money in your account because it is not completely lost. You still haven't moved in a while and the casino hasn't let you know anything new ? You don't even know if any documents have been approved or rejected ?

Since you have an open complaint we will see what can be done.