1win Casino - general discussion (page 27)

It's a robot that does it, you can see it clearly.

Yes !

They are just playing with our emotions! As we can't do anything about it ! We can just request them to response us and they are just ignoring like hell!! We don't have any other option than to request them !

You can see I have file complaint against them in Casino Guru ..but they are not bother to response even casino guru..just after 3 days from now my complaint will be closed and marked as unsolved. Then what will happen next?? Nothing at alll!!!!!

I won't get my hard earned money on any cause I know that!!

Did you got any kind of reply from 1win security team other than wait for 14-30, days ? Please let me know if you get any reply !

No, no other answers are robots that answer that 😔

Can you please contact me on my Email I'd please .

jayp68437@gmail.com

Please send me mail.!

Dear Jaro,

It's been almost 45 days since I am waiting for thier response, as they told me to wait for 14 days and maximum time it would take was 30 days for additional check.

But it's been more than one and half month !!

They are not even responding my mails anymore.! I have hard earned money of 900$ USD .

I can't let them go this way ! If anyone could help me please do!! As they are not even replying my complaint here at casino guru too!

Then it is good news when you say that you have money in your account because it is not completely lost. You still haven't moved in a while and the casino hasn't let you know anything new ? You don't even know if any documents have been approved or rejected ?

Since you have an open complaint we will see what can be done.

But that money was not of deposit amount !

I have earned through affiliate marketing of 1win and I have withdrawn it from affiliate account to my 1win account !! . That's the reason I am worried about my money ! And it's not an small amount .it's 900$ USD.

I really hope someone can help me a little !

I completely understand your frustration, and I can see that you and another player are in exactly the same situation. The casino has told you both the same thing and I think you have been waiting a long time for the documents to be verified. 

I also checked the complaint and saw that the timer has already been extended once and the casino still has some time to respond. I would be very happy if they would do that and clarify what is going on and preferably pay out the money. 

I have looked at the other complaints and it seems that the casino has more against them but so far they have tried to resolve them, so I don't know what might be happening on their side now.

Anyway, it's not all over yet and we'll see if we hear from them or not.

I will hope that they will answer.

That wasn't an answer to you, so now I'll ask. Do you have any agreement with the casino when you talk about affiliate account and money from this activity ? 

Hello Casino ....

Why you cheat customer like this, my withdrawal is pending from 17th May 2024 I am not getting withdrawal I am at a loss

May I ask if you have passed the verification process, which the casino required yet? What is the exact reason for delaying your payment?

Please provide any more details regarding this issue and hopefully we'll be able to help.

I have submitted the document for verification a long time ago but I have not received any response yet

Please be more specific, when exactly have you provided the document? We usually give casinos 14 full days to proceed with the payment before our complaint team is able to intervene in any case.

I've been trying to withdraw money from this betting house for several days and nothing has gone into my account.

Is the situation still the same, please? Is your account fully verified there, and how long are you waiting for the withdrawal now?

Yes, I've been registering on this platform for over a year now, making deposits and withdrawals, but now I can't do it anymore, I've tried everything, they just fool me, I'm waiting for a withdrawal now

When did you ask for the withdrawal, though, and did the casino give you any explanation for this delay? Have you used the same payment method as before when you successfully withdrew your money?🤔

Hello

I had done withdrawal in my account but after some time my 1win account was blocked by 1win team. I want to unblock my account.

Hello. This might seem like a very difficult situation, but do not worry. Sometimes an online casino can block the account whenever they need to investigate something. Of course, it is always good to inform the players about it, but from our experience, it is not always like that.

You have done the right thing to file a complaint here with our team, and they will have a look into this issue. Please be patient, so we can investigate and solve all this hopefully soon.

Have you got any new information, perhaps?