1win Casino - general discussion (page 28)

My 1 win account I'd is 78443182 ,

I have created the account in June 2024 I don't remember the exact date ,

Hardly they allow me 15+ day's to use their platform,

I had tried to withdraw amount 1. Rs. 26,879.00, 2. Rs. 7k+ by 1win I'd , they didn't proceed the withdrawal so i contacted to 1win security team on e-mail , they said I need to submit KYC documents , I agreed on that I submitted the KYC documents, so I continued the 1win platform , but after one Day again' they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,

They stated this reason 👇

The account was blocked in accordance with clause 9.7 of the rules:

In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.

This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played evaluation live casino game's, you can check my game history , I asked 1win team 10 Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason I'm not going to accept this , I'm a youtuber ,if my account will not get unblock I will give the feedback of my experience with evidence, so other users will be aware.

I request to Casino guru team please ask them for the evidence , and share me as well

Looking forward for your response.

Hi, I see you've managed to reply to the complaint, which is certainly appropriate. 

However, can you think of anything you might have violated in what they are writing and explaining ? I understand that if you feel falsely accused and everything is just so general then you would like to change it. Did you play with some bonus or not ?

Anyway, let's see what our team finds out and where it gets to. Also, one more question, did you pass the verification ? 

Let me know.

Hi Jaro, I did not use any kind of bonus nor did I get any bonus. I used to deposit money in my account myself and play. I gave all the documents for KYC verification which were asked by them. And the next day they accused me of breaking the rules and blocked my ID. I did not break any 1win rule and a very disgusting allegation is being made on me by 1win, 1win is harassing me by accusing me.

My 1win account is 77680960.

I just made a withdrawal in 1win or because of the pending issue, 1win security team blocked the account.

I don' break any rule, 1win team is blaming me unnecessarily. I did not use any bonuses nor did I receive any bonuses. I myself used to deposit money in my account and play. I am 1win vip person and i verified my account

Fine, thank you. Let's now try to reduce the issue to the most pressing part:

For what reason was your account suspended? I could not find this information anywhere.

Please try to answer this question as best as you can. We can hardly proceed further without it.

Thank you.

they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,

They stated this reason 👇

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account kuldeepmeena5128@gmail.com has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

The account no. 34061403 even after being kyc verified was banned on 23/6/24 on deposit and gambling of 80000 inr , the amount was freezed and the support is refusing to releasing amount . so please 1 win team should release the withholded funds.

Thank you!

This is what I assumed. A general rule, missing details but still, containing the keywords "fraudulent actions against a betting company". Casinos usually do that if they want to get rid of the player quite quickly.

Frankly, this would need further investigation. So, please focus on the complaint. 🙏

That's a fair request, but you have to contact the casino. We can't do that on our own without further details.

Please, respond to your complaint 👈 Now is the time.

Are there any related hints, you may provide? Are you perhaps aware of anything you may have done unusually? For instance, you played using a shared internet connection or switched wifi very often - anything like that? We'll be here if you come up with details.

I have neither used the same network nor used the same phone but yes I have upgraded my phone and in the new phone I have only used 1win and i am not create two accounts in 1win

Yes mem i focused

I will give you whatever information you need

Sorry, but Radka was writing to a different user in this post.

Now we need to wait for our complaint team to try to resolve this issue of yours. Please be patient, you will get your answers to your complaint soon.

Have you got any updates for us, by any chance?

Ok i am waiting

Also, please come forward anytime with any news from the casino.

Mem

When will my account be unblocked?

I do not have an answer for this question, you just need to wait for your complaint to be solved.

how much wait on ok