1win Casino - general discussion (page 29)

Our team will get back to you as soon as possible. The timer that is set in your complaint indicates the time.

Ok i am waiting

Hopefully, the wait won't be long.🤞

Hello, they rejected my withdrawal of two amounts in 1win and I was supposed to receive the funds back, the assistant on the help page tells me that the refund is immediately but nothing yet

Hello,

I'd ike to get the full picture of the events, so could you tell when has this agreenment with casino assistant occured? Trying to find out how long the problem last.

It could also perhaps help to know what payment option was used for the cancelled withdrawals.

Thank you in advance for your reply.

I made 2 withdrawals, some to my bank account, which I always use, and others to virtual accounts. The rejected withdrawals are those that I made to my bank account, one of $15,000 and another of $50,000, when I saw that they were red, they told me that they had been rejected and they told me that the refund would be made immediately, and until now I have refund nothing

THERE IS THE PROBLEM

Okay, and did the casino explain to you the reason why they rejected these withdrawals you are talking about and why you should get a refund ? You had no problems withdrawing to your account before ? I see that these are large amounts so I was wondering if the casino is doing some checks but I think they should inform you if there is something like that going on. 

Also, do I see the dates of 24 June correctly ? I'm asking because the screenshot is pretty blurry. 

Let me know please. 

If they were made on June 26 and all were made to my primary bank, the other withdrawals were made to online accounts and I did not have any problems. They told me that the support chat the refund is made within 24 (they haven't refunded me yet) or 48 and I even read in the regulations it can be up to 3 business days. The problem was the bank I assume

On the 1win betting page I won approximately $150,000 clp. and I was only able to withdraw $85,000 because I made the withdrawals to virtual accounts. However, 2 withdrawals I made to my bank were rejected and apparently the money was not returned to me. I have been waiting to see if I receive the money back but after more than 24 hours it was still not back in my account. Today I speak with the support team and they tell me that if it was returned to me and that I played it, I do not play those amounts of money and I have no way of verifying that the information they give me there is true. Therefore I need to know how to know the history of games and the money bet on them and a complete history to verify what they informed me in 1win Support.

Okay then, and you still haven't gotten anything by this time either, have you? 

I saw that you managed to open a complaint, so it would be good if you answered Tomas' questions. 

You can do so here on this link. ⬅️

I guess we'll move on and see what's going on.

I also withdrew money.

They say it will be caught in 2 days.

what the

What kind of withdrawal is 2 days later?

Then I didn't deposit money and didn't play.

Why does the withdrawal take 2 days?

Sometimes it may take a bit longer, especially when it comes to the first withdrawal.

Have you passed the verification process at this casino yet?

Is the bonus for registering on 1win able to be cashed out or is just to play free?

It is always important to read the bonus terms beforehand or, if you are not sure or have more questions, to address them to the support of the casino.

Have you already registered there?

What is the error in the poker zone

I get my ID followed by a -604

send emails for my verification

Previously error ID-605 appeared

what is the difference?

They told me to wait 14 to 30 days

The 30 days are just being fulfilled

I can't enter the poker area

nor withdraw the balance

Also, the rakeback for the second week of July has not been credited to me yet.

Hello, nobody writes you off when you try to find out what's going on and what the errors are ? Documents for verification were accepted or rejected or you know nothing ?

I think if you have waited this long, then you deserve some explanation and I would recommend you to file a complaint with us and our team will try to help you. 

You can find it on this link. ⬅️

What do you say, will you go for it ? 

I verified my account on July 31 by sending my identity and identification and a photo of my face through a link, which 1win requested by email, today is August 14, 15 days have passed and I still have not received a response of absolutely anything, I need my earnings, I'm tired, please.