I would be furious...
Well, without further ado, allow me to introduce you to the Casino Guru Resolution Center. We try to support players in exactly same situation, and the process is free of any charges.
All you need to do is follow a few basic step and be ready for cooperation. Set up your complaint by using
Instructions are there, though you may ask any questions just here. We'll get back to you.
Are you up for the complaint?
The documents were approved but 15 days have passed and I have not been paid. I sent an email and they responded that I have to wait 14 days, which have already passed since I did the verification and they do not ask me for additional verification. In other groups they say it is a scam. Here is the approval, that was on July 31st. It is the date and I have not received any money or response. 
This is precisely the reason for submitting the complaint. I suggest you do so.
You have obviously waited far too long.
Do you know what you need to do to create your complaint against 1win casino, please?
Same problem here it’s been 5 days since i sent them my documents
but i can’t withdraw my funds at all
im afraid to loose my money
Hello, according to what you write you are still going through the verification and it is not finished. You can't withdraw the money without it, so you'll have to go through this process first. So far nothing has happened to the documents and the casino is just checking them ?
Try not to do anything with the money and don't play and wait how this situation will turn out. If you verify and still have problems with your withdrawal, let us know and we will try to help you.
Could it be ?
I made a withdrawal but it is always pending its been 5 days
and i didn’t receive my money i made a complaint but one of you told me to be patient till they verify my documents in 14 days
if there is no sign we will make a move ?
Hi, the same thing just happened to me. No withdrawals were accepted, nor could I enter the poker area.
They told me from 14 to 30 days. And after 35 days I received an email and my withdrawals were made.
At least my case was completed
luck
I made a withdrawal but it is always pending its been 5 days
and i didn’t receive my money i made a complaint but one of you told me to be patient till they verify my documents in 14 days
if there is no sign we will make a move ?
Yes, exactly as I said and also as in complaint. Pending will probably be until all documents are verified and then the withdrawal will continue and can be approved or rejected. If nothing changes within 14 days, we will contact the casino. 🙂
Hi, the same thing just happened to me. No withdrawals were accepted, nor could I enter the poker area.
They told me from 14 to 30 days. And after 35 days I received an email and my withdrawals were made.
At least my case was completed
luck
Hmm, and what was the reason you had to wait 30 days ? Were you also verified or was there something else ? Do you have any idea why you couldn't go to poker ?
Anyway, I know that the most important thing is that you got the money, which makes me happy, I just find it a bit strange that you had to wait so long. 🙁
They blocked my account fir now reason !!
They sent me this and i swear my account is legal
i don’t know what they are talking about
this is a robbery i don’t have multiple accounts what they are talking about
As I can see in your complaint our team will shortly get back to you and they will try to contact the casino regarding all this.
Try to be patient, and hopefully the casino will explain this situation to us.
Haven't you opened any other account there in the past? Just to make sure.
No it’s my first account i swear
Okay fine, these are just questions that are sometimes good to ask because I know that some players may have forgotten that they had an account at a casino some time ago.
So our team will try to help you and find out what's going on. Let's make sure everything is handled fairly.🙂
Good morning, I have a question: at the 1win casino I get that I cannot withdraw my money. It cancels it even though it's been almost a month. It tells me that in order to withdraw I have to invest money again, the 5% commission on what I earn... And I would like to know if I could withdraw my winnings in parts? Or does it have to be all in one go?
Hi, what's the reason for the commission ? What payment method do you use to withdraw money ? I'm wondering if you could be talking about a verification deposit which is common in casinos but I can't tell exactly from what you wrote. But if that's the only reason you haven't withdrawn in over a month, that would be the first thing that comes to mind. So can you ask the casino if this is the case and if it is a verification deposit and therefore if you deposit money, will it be possible to withdraw ?
Also, how much you can withdraw at a time depends on what the casino's limit is. Usually there are some, what currency do you want to get your money in ? The terms and conditions should definitely mention what the limits are, so check that as well.
If you need help and don't know what to do next and can't make a withdrawal, you can use our free complaint feature. ⬅️
So please let me know.
how can I contact you sir?
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