1win Casino - general discussion (page 21)

I empathize with your opinion. Furthermore, I checked your complaint just a few moments ago only to find out another attempt has failed. I think you should try a different withdrawal method, the casino rep also mentioned you insisted on the same type. The way I see it, it gets you nowhere closer.

What do you say? Are you up for change?

I have made more than 10 withdrawal requests on 1win and they have all been rejected, I have contacted the online help more than 15 times and they always say the same thing: "Wait for 14 days, if not contact again" and between refusal and requesting again there are 2 months that I do not get paid

That sounds pretty serious, since it's such a long period of time. If I may ask, did you go through account verification? Usually players who are unverified have a similar problem. No other information was given to you by support, only that you have to wait 14 days ?

In this case, I would suggest you to create a complaint here, because I think it is a long time. According to recently resolved complaints, there is a fair chance you'll get helped as the other players facing similar issues concerning withdrawals.

So what do you say ? Do you think it's worth a try? Let us know how you decide.

try through other methods the same, by crypto and astropay, they also failed. Now in the last answer they say that the service has been restored, I try again to make the withdrawal.

Just like everyone else I can't withdraw. My problem however is that I don't get any mail with the code to confirm my withdrawal.

Yes, I have checked the spam folder -.-

I've been in contact with support and they wanted me to change my mail address. To change my mail they needed an excessive amount of information. For example my card number, a screenshot of a receipt of my latest deposit from my bank etc. They told me the change would take 5 to 24 hours. It has now been over two days and nothing has changed.

When asked directly if this is a common problem they responded by closing the chat. So yeah make of that what you wish.

My withdrawal is pending like 20 days. i have sent confirm of identity documents already. They are not answering me.

Ok, let's just hope the problem has been solved. I'll wait for your confirmation eagerly!

That's unbelievable!

Are you in the mood for submitting a complaint? Our Complaint Team will try to help you out.

https://casino.guru/complaints/create

What do you say?

The problems persist the same as always I can not withdraw. More than 60 days waiting for a withdrawal and they do not fix anything.

is that 250k usd ? do you confirmed your identity by sending documents via email?

They are 250,000 clp

And if I confirm my identity since I opened the account.

I would not say the problem lies in the KYC, though it is a good suggestion!

It is more complicated seems like all payment options have previously failed. 🙁

Does not look very promising after more than two months!

Anyway, is there anything positive in your case?

That's bad,...not much we can do at the moment, the casino must see this to get fixed! I suspect its payment provider to be in technical trouble. I have no better explanation, though I know we all crave solutions in the first place!

Nothing positive. They do not provide any solution.

I think you forgot to mention the casino has been asking you to use a different payment option for quite some time. It seems this is the only way.

From my point of view, now it is time to try it.

Is there any concrete obstacle preventing you from using a different payment method, perhaps?

I hope there is not. 🤔

Hello everyone, I can see how casino guru try their possible best to help players resolve thier issues with various casino on this platform.

But I will like to say that the gurus were not been fair with my case regarding the 1win casino.

Three players from Nigerian with similar complaints,all accounts been accused of the breach of rule 9.7, we all reported to the gurus and to the regulators(authorities).

Two others were been paid, but I did not get my payment, they said an account was opened with a different profile by me,and they didn't provide me with the evidence and unjustly closed my case.

Hafsat confirmed she was not imposing me, but I didn't get the chance to confirm my genuineness aswell.

The other 2 players got paid by the order of the regulators but I didn't get mine 😢

Hello and welcome back!

It has been quite some time, and I'm happy to see you around again although under such circumstances.

I remember those cases and I would like to point out that things were presented differently back then:

Quoting from the complaint:

"Dear Abdulrahaman,

we've noticed that another person has used exactly the same email address as you to register their account at 1win. This is their complaint on our website: https://casino.guru/1win-casino-player-s-concerned-about-account-verification. They also provided us with information received from the licensing authority, that their account was tagged to your account. Unfortunately, this forces us to reject your complaint since creating multiple accounts is a breach of the terms.

Please, keep in touch with the licensing authority, I hope that they will be able to provide you with more clarification regarding your issue.

I'm sorry we couldn't help you with this case."

Though I'm not sure what took you so long to come back here with your statement, it's good you made it.

So, how would you like to "confirm your genuineness aswell" Is this your primary concern?

Do you have new, undisclosed clues to your case, perhaps? Because if you do, you should preset those and ask your complaint to be reopened.

As goes for Hafsat, her complaint was also closed as unjustified. I'd say it makes it pretty clear we were fair and also we have never been in any relation with the refunds or payouts made by the casino in the past. 🙏

I'm sorry.

Feel free to share more details.

Hello, dear Radka, I got this from the authorities then, and later got paid.

There isn't a clear evidence that I and Abdulrahaman are thesame person as a matter of fact we are not thesame persons they only made assumption.

Thanks to the regulators I got my money out, but I'm still surprised why Abdulrahaman couldn't get paid.

We were 3, myself, Madina and Abdulrahaman, 3 made reports, 2 got paid leaving the third person,above was the messages I received from the authorities.

Hello Dear Hafsat! How are you??

Thank you kindly for this feedback. I'm also not pretty sure what to make out of it myself.

If the casino believes you were all acting against the rules, the most logical outcome would be "no refunds" for all.

Paying just a single person under the same circumstances does not feel right to me.

I'm not judging you or any other player, it's just that the result lacks consistency. 🙁

Thank you Radka, I'm doing pretty good.

More reason, one should be careful about the casino, the are not decent.

Thanks to the authorities I got paid, but I really sympathise with Abdulrahaman, for not getting his money, the casino made a rational decision because the 3 of us had similar complaints and they just concluded that 1 person is impersonating 2.

I will suggest the guru to look into the situation once again with more insight to help him resolve the issue, if possible they should organize a video call, so he can declare his genuineness if truly he is the one.