The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player's account had been blocked after a withdrawal request, leading to frustration over the situation. The Complaints Team had reached out to the casino on the player's behalf to gather more information, but due to the nature of the issue related to sports betting, the complaint had been rejected.
1win Casino - Player’s winnings haven’t been received yet.
Amount: Can$560
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
I made a withdrawal 17 august 2024 but my request is always pending they asked me to send some documents by mail and i did exactly that
but i still can’t get my money
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4 months ago
Dear LatifDz27,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
The money I have withdrawn is always pending. Should I cancel it or leave it as it is until they reply to me via email?
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4 months ago
I dont know what are they talking about
my account was legal and i played on sports betting
and when i did withdraw they asked me for documents and after 11 days they blocked my account and send me this !!
this is robbery !!!
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3 months ago
Dear LatifDz27,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
