The player from India deposited 80,000 INR into his casino account, but it was blocked an hour later, preventing access to his funds.
heelo dear support the 1 win casio block my account and i have funds on that please help me to get the funds please yesterday i deposit 80000 inr on my account and after one hour i am going to login my account and my account was showing blocked please tell me about my funds
Dear gupta100dhawan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
dear casino guru team i have passed my kyc on 1 win and my account was fully verification and i am accumulated without active bonus
Thank you for your reply. However, I have not received any email from you yet. Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
I didn't received any mail regarding that , When I access my account then it shows me that your account is blocked and a note shown plz contact customer support but they are not doing anything regarding that , Sorry for the late responses [ I was not active due to personal issues ] Plz try to resolve my query , I'm dependent upon you guys plz do something
Thankyou - Your truly Aman