1win Casino - Player’s account has been blocked.

heelo dear support the 1 win casio block my account and i have funds on that please help me to get the funds please yesterday i deposit 80000 inr on my account and after one hour i am going to login my account and my account was showing blocked please tell me about my funds

Dear gupta100dhawan,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

dear casino guru team i have passed my kyc on 1 win and my account was fully verification and i am accumulated without active bonus

Thank you for your reply. However, I have not received any email from you yet. Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.

I didn't received any mail regarding that , When I access my account then it shows me that your account is blocked and a note shown plz contact customer support but they are not doing anything regarding that , Sorry for the late responses [ I was not active due to personal issues ] Plz try to resolve my query , I'm dependent upon you guys plz do something

Thankyou - Your truly Aman

i have forwarded the mail from my registered email id- [hidden by Casino Guru]

kindly check the same and revert back to me asap

I have not received any emails from you. Could you please double-check if you used the address veronika.l@casino.guru?

Dear gupta100dhawan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.