The player from India had deposited 80,000 INR into his casino account, but it was blocked an hour later, preventing access to his funds. We had asked the player for additional information and verification emails, but he did not respond within the given time frame. Consequently, the complaint was rejected due to a lack of response from the player.
1win Casino - Player’s account has been blocked.
Amount: 80,000 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
heelo dear support the 1 win casio block my account and i have funds on that please help me to get the funds please yesterday i deposit 80000 inr on my account and after one hour i am going to login my account and my account was showing blocked please tell me about my funds
Public
Public
6 months ago
Dear gupta100dhawan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 months ago
dear casino guru team i have passed my kyc on 1 win and my account was fully verification and i am accumulated without active bonus
Public
Public
6 months ago
Thank you for your reply. However, I have not received any email from you yet. Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
Public
Public
6 months ago
I didn't received any mail regarding that , When I access my account then it shows me that your account is blocked and a note shown plz contact customer support but they are not doing anything regarding that , Sorry for the late responses [ I was not active due to personal issues ] Plz try to resolve my query , I'm dependent upon you guys plz do something
Thankyou - Your truly Aman
Public
Public
6 months ago
i have forwarded the mail from my registered email id- [hidden by Casino Guru]
kindly check the same and revert back to me asap
Public
Public
5 months ago
I have not received any emails from you. Could you please double-check if you used the address veronika.l@casino.guru?
