1win Casino - general discussion (page 25)

You will receive a free bonus voucher for 1winn if you try to register and it is one of the best casino websites.

Hmm, on which qualities do you base your opinion about this particular casino, please? 🙂

I hope it's not just the voucher. Don't hesitate to share your further experiences.

Hello, you are right that you should be careful when playing in an online casino and when you take a bonus you should always read the rules or Terms and Conditions carefully. 

It is also nice that you would be willing to help in some questions and it seemed to me as if you were working in the casino when you offered your help. Isn't that right ? 🤔

I am a member of the 1win site. I tried to withdraw about $10,000, but the withdrawal was rejected 48 times in 3 days. So I contacted customer service, but all I got was the same answer, that the withdrawal was rejected due to rejection by the automatic payment system. I've heard this over and over again. I've told them over 10 times that I want a solution to this problem, but all I get back is the same machine-like response. I'm very angry now, and with no feedback whatsoever, I have very low trust in this site.

Hi How did you deposit card, bank transfer or crypto? How are you attempting to withdrawal? Have you withdrawn with this method before at this casino. Do they have a weekly/monthly or even daily limit on how much they will let you withdraw?

With the card they didn’t want me to withdraw it to crypto easily

Hello, I see that you have already received some pretty good questions from nigeljc59, so feel free to answer them. I'll ask you if you have a verified casino account ? How long is this whole withdrawal process taking, because we give casinos 14 days to resolve it. 

I will wait for the reply that will help us in the further direction and we will see if it will be possible to help or if the casino will come up with another response other than the automatic one. 

Hi, do you also have a problem with the withdrawal in this casino ? Can you describe more form your situation please ? You deposited by card and you want to withdraw to crypto yes ? What is the problem you are having that you can't do it ? 

Let me know.

Have you ever lost money?

jinheji1357, id 66302052

I am using this account. However, 23 days have passed with this problem code PMNT-598359, but the customer service center just tells me to wait for a response from the automatic payment system. I don't know how long it will take. Whether it takes a year or two, the customer will be able to return to the web. If the site tells me to wait, do I just have to wait, whether it's 1 year or 10 years?

May I ask what exactly is the issue you are having at this casino? I can not fully understand, you know. Is it some kind of problem with your withdrawal, perhaps? Please be more specific, so we can see whether there is a possibility we could help you out.

I don’t understand why you closed my complaint? I’m trying to get the casino to pay my deposit, but they’re accusing me of saying that it’s not my account, it’s all fake, let them provide a recording of the conversation. I just want my deposit back

Hello, I looked at your complaint and found the reason why it was closed.

It says: "The complaint was closed as unjustified due to unsuccessful KYC (verification video call), which indicates that the person who attended the video call was not the owner/user of the account. In addition, the allegations were related to sports betting, the kind of issue we do not deal with."

So in cases like this, it was hard to help you get your deposits back, and while I'm sorry, there was nothing more that could be done. 😕

Yes, this is a scam casino, they do not return deposits. even if you play in a casino, they simply delete your account and take your funds for themselves, this is how they make money.

Hi, what should the money be returned to you for ? I didn't find any complaint against the casino, so if they did something you think is unfair and you think you did nothing wrong, you can file a complaint. Why did they block your account ?

They robbed me on Sunday, April 21, the page did not work well and they never credited me with a bonus. There is no way to solve it because they serve bots!

do not play !

Sorry, but I do not fully understand the issue. Could you be more specific, please? What kind of bonus were you supposed to get?

Till 24th of March, I was the one who trust 1win blindly because everything was going too smooth for me !!but today .. Seriously 0% trust on 1win.

My account got blocked due to 10.3p clause of general condition and submitted all documents but security team told me to wait for 14-30 days..but it's been 37 days but no reply till now !! This is how 1win treat their VIP player ! Great !!!

Hello, I wanted to recommend you to open a complaint right away, but I saw that you have done so before and are waiting for the casino's response, which would be appropriate.

However, why did they block your account, what does the clause say ? 

This is what I got a mail from 1win security team!

In accordance with p.10.3. To confirm the accuracy of information, the Company may request documents confirming the identity of Customers.

To conduct a comprehensive and objective verification, please provide the following information to our e-mail address:

1. proof of identity;

2. utility bill with proof of residence;

3. a picture of Your face with an identity document in a well-lit room (selfie with identity document).

Sincerely, 1win team.