The player from Brazil had a delayed withdrawal since May 4th. Despite frequent attempts and contacting the support team multiple times, the payout remained unprocessed. This was her first withdrawal. We advised her to submit all required documents, including a bank statement, to complete the KYC verification. The complaint was rejected due to the player's lack of response.
FEZbet Casino - Player's first withdrawal has been delayed.
Amount: 953 R$
FEZbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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6 months ago
Translation
Hello! I wish to report this platform because they have been stalling me on my payment since May 4th.
I requested the payout on that date but it hasn't been paid yet. The amount is extremely low, and nobody resolves anything.
I have visited the chat over 20 times, and the answers are always the same, that the withdrawal is being processed but it never completes... I have already emailed support@fezbet.com, and no one responds.
I've also sent an email and reported to the agency that authorized the platform's operation but also to no avail.
I need help in order to receive the money that is stuck on the platform. The impression that I get is that they are stalling me on processing the payment.
This is my first withdrawal and they won't pay me.
Sincerely, Amanda
Automatic translation:
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6 months ago
Dear amanfer2023,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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6 months ago
Translation
No verification was requested on my account, especially because this is my first withdrawal and such nonsense! I do not know what else to do !
Automatic translation:
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6 months ago
Thank you for your reply, amanfer2023. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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6 months ago
Translation
Hello !
I went to Chat, and now they gave me the information that I need to Verify the account. After all these days of delay, now to delay a little more they asked for this.
However, there is a question about the required documentation.
Personal Document, Selfie, Selfie with the website open in the background, proof of address and Bank Statement of transactions from the last 30 days.
Here this is called breach of banking secrecy and according to the law, only with a court order can this information be exposed to anyone other than your will.
The question is: Am I forced to expose my transactions and bank balance to third parties without my will?
I can forward all the other Docs, but this Statement I find super invasive, unless I hide data and balances and only leave information about the only transaction I made to the Platform, a single deposit.
When you win on the platform, they do everything they can to avoid paying.
I would like guidance before taking any other action.
att Amanda
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6 months ago
Please note that submitting a bank statement is a standard requirement and is quite common. I recommend providing all requested documents promptly to allow the casino to verify your account and process your withdrawal without further delay.
