Fancy Reels Casino - Player’s struggling to withdraw his winnings.

I highly suspicious this is a scam site. I had used Visa. They said use only Master Card for withdrawal. Submitted Master Card details that were verified.

I deposited 40, and made 194. They gave me bonuses initially. I attempted to withdraw but git message "you'd need to forefeit your bonuses", which I agreed to.

Yet 2 attempt of withdrawal have been rejected, without any email to explain why.

They don't have contact and support.

So it clearly looks like its a scam, get many suckered into depositing, but keeping all the money and not returning it.

It us appalling that thus can go on.

Dear Sal Raf,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

1-My account says my documents were verified.

2-There was a gentleman called Steven calling me with promotions, although when I called his number there was only music.

3-He advised to use Master Card, which I did, and had as verified (I had initially deposited with Visa, but subsequently submitted Master Card details, which show in account as Verified)

4-After rejected withdrawal, there is no email or any explanation and advice or instructions

5-There is no "contact support" email or phone or input text available on the site

6-Multiple UK mobile phones regularly sent promo's unsoicited, when blocked others immediately followed

All the above, as well as finding out Fancy Reels have no UK Operation license, led me to seriously consider this was a scam, and renaining concern that my credit card details may even be compromised by this site.

I hope this explains it, please don't hesitate if any other questions. Thank you.

Kind Regards

Arsalan R** (Arsalan R** is a typeo)

Thank you very much, Sal Raf for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sal Raf,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Fancy Reels Casino to join the conversation and participate in the resolution of this complaint.

Dear Fancy Reels Casino,

Can you please provide any information regarding the rejection of the player's withdrawal?

Kind regards,

Adam

Hello Sal Raf,

I have contacted the casino via e-mail, but they stated that they would not share information with a third party.

I have since sent a message via Skype and I am now waiting for a reply. 

We would like to ask Fancy Reels Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Kind regards,

Adam

Dear Sal Raf,

I have tried to contact the casino repeatedly but had no success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could have been of more help.

Best regards,

Adam