The player from Hungary had won a total of 5000 USDT and requested a withdrawal of 3000 USDT. However, due to an alleged doubled money glitch in a game, the casino had cancelled one of the withdrawals. Consequently, the final amount in the player's account had dropped significantly without a clear explanation. The player later asked to close the complaint after receiving an explanation and some compensation from the casino. As per the player's request, we had rejected the complaint.
Fairspin Casino - Player's winnings and withdrawal have been reduced.
Amount: 50,000 ₮
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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8 months ago
Hi!
Please help me, on this afternoon I deposited and I won, I won quiet a lot all together 5000 used.
Then I requested a withdrawal of 2000usdt then after an other 1000usdt.
Then I got an email about I got doubled money on one of the game, so they cancelled one of my withdrawal… exactly 1000usdt…
Then I was keep playing…. Until I got around 1400usd left, then the browser was refreshed with an error, after all I seen my balance was only 40usdt something…
So they took the 1000usdt, then they n"cheated whit my balance" they told me regarding because on one game I got double money they took one of my withdrawal and from my main balance..,
After all suddenly what I had on withdraw 2000usdt, its been cancelled and I didn’t even realised…. So all my money gone together. They just said sorry about the mistake…
Looks like no one wanna help me and sort out my thing I don’t know what to do…
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8 months ago
Dear dannyarcherace,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly after the casino realized an error with your active balance occurred, the casino informed you they subtracted the excess amount from your balance?
- Did you ask the casino how much the amount was the casino supposed to subtract?
- Have you realized an error occurred in the game prior to winnings and requesting a withdrawal?
- Has the casino VIP assistant contacted you regarding the situation?
- Could you please clarify the disputed amount in this situation?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Dear dannyarcherace,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
